diff --git a/techsupport/models.py b/techsupport/models.py
index d881541..e25c2ae 100644
--- a/techsupport/models.py
+++ b/techsupport/models.py
@@ -284,9 +284,8 @@ class Meta:
verbose_name_plural = "subcategories"
-class SupportTicket(BaseModel):
- """Model representing a support ticket submitted by a coach."""
-
+class SupportTicket(models.Model):
+ """Model representing a support ticket."""
class Status(models.TextChoices):
OPEN = "Open", _("Open")
IN_PROGRESS = "In Progress", _("In Progress")
@@ -302,7 +301,7 @@ class Priority(models.TextChoices):
verbose_name=_("ticket number"), unique=True, editable=False
)
date_submitted = models.DateTimeField(
- verbose_name=_("date submitted"), default=now, editable=False
+ verbose_name=_("date submitted"), default=timezone.now, editable=False
)
date_resolved = models.DateTimeField(
verbose_name=_("date resolved"), null=True, blank=True
@@ -363,6 +362,7 @@ class Priority(models.TextChoices):
blank=True,
)
resolution_notes = models.TextField(blank=True)
+ id = models.UUIDField(primary_key=True, default=uuid.uuid4, editable=False)
assigned_to = models.ForeignKey(
User,
@@ -372,14 +372,14 @@ class Priority(models.TextChoices):
blank=True,
related_name="assigned_tickets",
)
-
+ archived = models.BooleanField(default=False, verbose_name=_("archived"))
+ date_archived = models.DateTimeField(
+ null=True, blank=True, verbose_name=_("date archived")
+ )
+
def save(self, *args, **kwargs):
"""
- Override the save method to set the ticket number and support description.
-
- Args:
- *args: Arguments passed to the superclass method.
- **kwargs: Keyword arguments passed to the superclass method.
+ Override the save method to auto-generate ticket number and title if not provided.
"""
if not self.ticket_number:
max_ticket_number = SupportTicket.objects.aggregate(
@@ -393,8 +393,7 @@ def save(self, *args, **kwargs):
def ticket_age(self):
"""
- Method that returns the difference between the current time and the time
- the support ticket was submitted.
+ Calculate the age of the ticket based on submission time.
"""
now = timezone.now()
age = now - self.date_submitted
@@ -414,3 +413,38 @@ def ticket_age(self):
return f"{hours} hrs ago"
else:
return f"{minutes} mins ago"
+
+ def archive(self):
+ """Archive the ticket if it is resolved."""
+ if self.status == SupportTicket.Status.RESOLVED:
+ self.status = SupportTicket.Status.CLOSED
+ self.archived = True
+ self.date_archived = timezone.now()
+ self.save()
+ return True
+ return False
+
+ def unarchive(self):
+ """
+ Unarchive the ticket if it is closed or resolved
+ """
+ if self.can_be_unarchived():
+ self.status = SupportTicket.Status.OPEN # Set the status to 'OPEN' when unarchiving
+ self.archived = False
+ self.date_archived = None
+ self.save()
+ return True
+ return False
+
+ def can_be_archived(self):
+ """
+ Check if the ticket can be archived
+ """
+ return self.status == SupportTicket.Status.RESOLVED
+
+ def can_be_unarchived(self):
+ """
+ Check if the ticket can be unarchived
+ """
+ return self.status in [SupportTicket.Status.CLOSED, SupportTicket.Status.RESOLVED]
+
diff --git a/techsupport/templates/base.html b/techsupport/templates/base.html
index 1f1bfe6..47c4d2f 100644
--- a/techsupport/templates/base.html
+++ b/techsupport/templates/base.html
@@ -64,6 +64,12 @@