Jurisdiction based workflow

[vibhor-dubey-egov]

Hello folks,

We have added a new contribution opportunity. Jurisdiction-based Workflow - Ability to associate service requests to relevant employees based on jurisdiction. You can find it at - #71

Quick background
DIGIT has the capability of role-based workflow mapping using which workflows can be defined in the system based on role mapping that controls which users can take which actions based on a role assigned to them. Also, each employee can be mapped to a defined jurisdiction in the system.

But while the concept of jurisdiction exists in the system, it lacks the ability to associate workflow events and role mapping with jurisdiction. As a result, it is not possible to define automatic workflow events in the system based on jurisdiction. This delays service delivery beyond since time is lost in assigning the right person to deal with the issue. The request keeps sitting in the inbox for many days until someone manually picks up the request relevant to them. This ability aims to address this gap.