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Video thumbnails incorrectly report "Error decrypting video" for network errors #28060

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Tracked by #245
richvdh opened this issue Sep 17, 2024 · 1 comment
Open
Tracked by #245

Video thumbnails incorrectly report "Error decrypting video" for network errors #28060

richvdh opened this issue Sep 17, 2024 · 1 comment
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A-Media O-Frequent Affects or can be seen by most users regularly or impacts most users' first experience S-Minor Impairs non-critical functionality or suitable workarounds exist T-Defect

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@richvdh
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richvdh commented Sep 17, 2024

Suppose the media repository is having a bad day, and returning 500 or 404 errors; or that the video you are looking for has been removed/was never correctly uploaded.

In that case, the following is shown in the timeline:

image

This is not a decryption error; instead it is a networking error. It should be caught and reported as such.

Related: #27862, #28016
@richvdh richvdh added T-Defect S-Minor Impairs non-critical functionality or suitable workarounds exist A-Media O-Frequent Affects or can be seen by most users regularly or impacts most users' first experience labels Sep 17, 2024
@richvdh richvdh mentioned this issue Sep 17, 2024
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richvdh commented Sep 17, 2024 •
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Console contains:

Unable to decrypt attachment:  DownloadError: NetworkError when attempting to fetch resource.

Other reports have the following in the logs:

2024-09-17T15:05:22.555Z W Unable to decrypt attachment:  MatrixError: [404] Not found (https://matrix-client.matrix.org/_matrix/media/v3/download/matrix.org/DAVspLKibesLGUjNopnQfTYa?allow_redirect=true)
M_NOT_FOUND: MatrixError: [404] Not found (https://matrix-client.matrix.org/_matrix/media/v3/download/matrix.org/DAVspLKibesLGUjNopnQfTYa?allow_redirect=true)
    at p (vector://vector/webapp/bundles/acaf93297a5a35ea8349/2586.js:2:446534)
    at d (vector://vector/webapp/bundles/acaf93297a5a35ea8349/2586.js:2:2737631)
    at async s.getFn (vector://vector/webapp/bundles/acaf93297a5a35ea8349/2586.js:2:2755377)
    at async ft.componentDidMount (vector://vector/webapp/bundles/acaf93297a5a35ea8349/2586.js:2:1942963)

This was referenced Sep 17, 2024
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@richvdh richvdh mentioned this issue Oct 10, 2024
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A-Media O-Frequent Affects or can be seen by most users regularly or impacts most users' first experience S-Minor Impairs non-critical functionality or suitable workarounds exist T-Defect
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