From 7bc9f034246d4d207295859fbfec8660bc506cd3 Mon Sep 17 00:00:00 2001 From: fivetran-catfritz <111930712+fivetran-catfritz@users.noreply.github.com> Date: Tue, 13 Aug 2024 13:50:43 -0500 Subject: [PATCH 01/17] feature/unstructured-data --- macros/count_tokens.sql | 7 +++ models/unstructured/zendesk__document.sql | 24 +++++++++++ .../zendesk__ticket_comment_document.sql | 39 +++++++++++++++++ ...esk__ticket_comment_document_truncated.sql | 23 ++++++++++ ...desk__ticket_comment_documents_grouped.sql | 35 +++++++++++++++ .../unstructured/zendesk__ticket_document.sql | 43 +++++++++++++++++++ 6 files changed, 171 insertions(+) create mode 100644 macros/count_tokens.sql create mode 100644 models/unstructured/zendesk__document.sql create mode 100644 models/unstructured/zendesk__ticket_comment_document.sql create mode 100644 models/unstructured/zendesk__ticket_comment_document_truncated.sql create mode 100644 models/unstructured/zendesk__ticket_comment_documents_grouped.sql create mode 100644 models/unstructured/zendesk__ticket_document.sql diff --git a/macros/count_tokens.sql b/macros/count_tokens.sql new file mode 100644 index 00000000..33071e3e --- /dev/null +++ b/macros/count_tokens.sql @@ -0,0 +1,7 @@ +{% macro count_tokens(column_name) -%} + {{ return(adapter.dispatch('count_tokens', 'zendesk')(column_name)) }} +{%- endmacro %} + +{% macro default__count_tokens(column_name) %} + {{ dbt.length(column_name) }} / 4 +{% endmacro %} \ No newline at end of file diff --git a/models/unstructured/zendesk__document.sql b/models/unstructured/zendesk__document.sql new file mode 100644 index 00000000..cdfcd1ad --- /dev/null +++ b/models/unstructured/zendesk__document.sql @@ -0,0 +1,24 @@ +with ticket_document as ( + select * + from {{ ref('zendesk__ticket_document') }} + +), grouped as ( + select * + from {{ ref('zendesk__ticket_comment_documents_grouped') }} + +), final as ( + select + cast(ticket_document.ticket_id as {{ dbt.type_string() }}) as document_id, + grouped.chunk_index, + {{ dbt.concat([ + "ticket_document.ticket_markdown", + "'\\n\\n## COMMENTS\\n\\n'", + "grouped.comments_group_markdown"]) }} + as chunk + from ticket_document + join grouped + on grouped.ticket_id = ticket_document.ticket_id +) + +select * +from final \ No newline at end of file diff --git a/models/unstructured/zendesk__ticket_comment_document.sql b/models/unstructured/zendesk__ticket_comment_document.sql new file mode 100644 index 00000000..91686fab --- /dev/null +++ b/models/unstructured/zendesk__ticket_comment_document.sql @@ -0,0 +1,39 @@ +with ticket_comments as ( + select * + from {{ var('ticket_comment') }} + +), users as ( + select * + from {{ var('user') }} + +), comment_details as ( + select + ticket_comments.ticket_comment_id, + ticket_comments.ticket_id, + coalesce(users.email, 'UNKNOWN') as commenter_email, + coalesce(users.name, 'UNKNOWN')as commenter_name, + ticket_comments.created_at as comment_time, + ticket_comments.body as comment_body + from ticket_comments + left join users + on ticket_comments.user_id = users.user_id + {# where ticket_comments._fivetran_deleted = false + and users._fivetran_deleted = false #} + +), final as ( + select + ticket_comment_id, + ticket_id, + comment_time, + {{ dbt.concat([ + "'### message from '", "commenter_name", "' ('", "commenter_email", "')\\n'", + "'##### sent @ '", "comment_time", "'\\n'", + "comment_body" + ]) }} as comment_markdown + from comment_details +) + +select + *, + {{ zendesk.count_tokens("comment_markdown") }} as comment_tokens +from final \ No newline at end of file diff --git a/models/unstructured/zendesk__ticket_comment_document_truncated.sql b/models/unstructured/zendesk__ticket_comment_document_truncated.sql new file mode 100644 index 00000000..e2c826ef --- /dev/null +++ b/models/unstructured/zendesk__ticket_comment_document_truncated.sql @@ -0,0 +1,23 @@ +{# {{ config( + pre_hook= "{{ print_truncated_records_count() }}" +) }} #} + +with truncated_comments as ( + select + ticket_comment_id, + ticket_id, + comment_time, + case + when comment_tokens > 7500 then + substring(comment_markdown, 1, 7500 * 4) -- approximate 4 characters per token + else + comment_markdown + end as comment_markdown + from {{ ref('zendesk__ticket_comment_document') }} + +) + +select + *, + {{ zendesk.count_tokens("comment_markdown") }} as comment_tokens +from truncated_comments \ No newline at end of file diff --git a/models/unstructured/zendesk__ticket_comment_documents_grouped.sql b/models/unstructured/zendesk__ticket_comment_documents_grouped.sql new file mode 100644 index 00000000..ef2b9f29 --- /dev/null +++ b/models/unstructured/zendesk__ticket_comment_documents_grouped.sql @@ -0,0 +1,35 @@ +{# {{ config( + pre_hook= "{{ print_skipped_records_count() }}" +) }} #} + +with filtered_comment_documents as ( + select * + from {{ ref('zendesk__ticket_comment_document_truncated') }} + where comment_tokens <= 7500 +), + +grouped_comment_documents as ( + select + ticket_id, + comment_markdown, + comment_tokens, + comment_time, + sum(comment_tokens) over ( + partition by ticket_id + order by comment_time + rows between unbounded preceding and current row + ) as cumulative_length + from filtered_comment_documents +) + +select + ticket_id, + cast(floor((cumulative_length - 1) / 7500) as {{ dbt.type_int() }}) as chunk_index, + {{ dbt.listagg( + measure="comment_markdown", + delimiter_text="'\\n\\n---\\n\\n'", + order_by_clause="order by comment_time" + ) }} as comments_group_markdown, + sum(comment_tokens) as chunk_tokens +from grouped_comment_documents +group by 1,2 \ No newline at end of file diff --git a/models/unstructured/zendesk__ticket_document.sql b/models/unstructured/zendesk__ticket_document.sql new file mode 100644 index 00000000..c38283d2 --- /dev/null +++ b/models/unstructured/zendesk__ticket_document.sql @@ -0,0 +1,43 @@ +with tickets as ( + select * + from {{ var('ticket') }} + +), users as ( + select * + from {{ var('user') }} + +), ticket_details as ( + select + tickets.ticket_id, + tickets.subject AS ticket_name, + coalesce(users.name, 'UNKNOWN') AS user_name, + coalesce(users.email, 'UNKNOWN') AS created_by, + tickets.created_at AS created_on, + coalesce(tickets.status, 'UNKNOWN') as status, + coalesce(tickets.priority, 'UNKNOWN') as priority + from tickets + left join users + on tickets.requester_id = users.user_id + + {# where tickets._fivetran_deleted = False -- _fivetran_deleted add to source + and users._fivetran_deleted = False -- _fivetran_deleted add to source #} + +), final as ( + select + ticket_id, + {{ dbt.concat([ + "'# Ticket : '", "ticket_name", "'\\n\\n'", + "'Created By : '", "user_name", "' ('", "created_by", "')\\n'", + "'Created On : '", "created_on", "'\\n'", + "'Status : '", "status", "'\\n'", + "'Priority : '", "priority" + ]) }} as ticket_markdown + + from ticket_details + +) + +select + *, + {{ zendesk.count_tokens("ticket_markdown") }} as ticket_tokens +from final \ No newline at end of file From 49517ac5fcb853daffd3e6ceb579330c24e93137 Mon Sep 17 00:00:00 2001 From: fivetran-catfritz <111930712+fivetran-catfritz@users.noreply.github.com> Date: Tue, 13 Aug 2024 14:19:52 -0500 Subject: [PATCH 02/17] add coalesce_cast --- macros/coalesce_cast.sql | 12 ++++++++++++ .../zendesk__ticket_comment_document.sql | 4 ++-- models/unstructured/zendesk__ticket_document.sql | 8 ++++---- 3 files changed, 18 insertions(+), 6 deletions(-) create mode 100644 macros/coalesce_cast.sql diff --git a/macros/coalesce_cast.sql b/macros/coalesce_cast.sql new file mode 100644 index 00000000..86c74f7c --- /dev/null +++ b/macros/coalesce_cast.sql @@ -0,0 +1,12 @@ +{% macro coalesce_cast(column_list, datatype) -%} + {{ return(adapter.dispatch('coalesce_cast', 'zendesk')(column_list, datatype)) }} +{%- endmacro %} + +{% macro default__coalesce_cast(column_list, datatype) %} + coalesce( + {%- for column in column_list %} + cast({{ column }} as {{ datatype }}) + {%- if not loop.last -%},{%- endif -%} + {% endfor %} + ) +{% endmacro %} \ No newline at end of file diff --git a/models/unstructured/zendesk__ticket_comment_document.sql b/models/unstructured/zendesk__ticket_comment_document.sql index 91686fab..32a74fa0 100644 --- a/models/unstructured/zendesk__ticket_comment_document.sql +++ b/models/unstructured/zendesk__ticket_comment_document.sql @@ -10,8 +10,8 @@ with ticket_comments as ( select ticket_comments.ticket_comment_id, ticket_comments.ticket_id, - coalesce(users.email, 'UNKNOWN') as commenter_email, - coalesce(users.name, 'UNKNOWN')as commenter_name, + {{ zendesk.coalesce_cast(["users.email", "'UNKNOWN'"], dbt.type_string()) }} as commenter_email, + {{ zendesk.coalesce_cast(["users.name", "'UNKNOWN'"], dbt.type_string()) }} as commenter_name, ticket_comments.created_at as comment_time, ticket_comments.body as comment_body from ticket_comments diff --git a/models/unstructured/zendesk__ticket_document.sql b/models/unstructured/zendesk__ticket_document.sql index c38283d2..0561376b 100644 --- a/models/unstructured/zendesk__ticket_document.sql +++ b/models/unstructured/zendesk__ticket_document.sql @@ -10,11 +10,11 @@ with tickets as ( select tickets.ticket_id, tickets.subject AS ticket_name, - coalesce(users.name, 'UNKNOWN') AS user_name, - coalesce(users.email, 'UNKNOWN') AS created_by, + {{ zendesk.coalesce_cast(["users.name", "'UNKNOWN'"], dbt.type_string()) }} as user_name, + {{ zendesk.coalesce_cast(["users.email", "'UNKNOWN'"], dbt.type_string()) }} as created_by, tickets.created_at AS created_on, - coalesce(tickets.status, 'UNKNOWN') as status, - coalesce(tickets.priority, 'UNKNOWN') as priority + {{ zendesk.coalesce_cast(["tickets.status", "'UNKNOWN'"], dbt.type_string()) }} as status, + {{ zendesk.coalesce_cast(["tickets.priority", "'UNKNOWN'"], dbt.type_string()) }} as priority from tickets left join users on tickets.requester_id = users.user_id From 15d35a6f212956ba138a4e39c0b9ef6142c0e847 Mon Sep 17 00:00:00 2001 From: fivetran-catfritz <111930712+fivetran-catfritz@users.noreply.github.com> Date: Tue, 13 Aug 2024 15:38:00 -0500 Subject: [PATCH 03/17] update filters --- .buildkite/pipeline.yml | 2 +- models/unstructured/zendesk__ticket_comment_document.sql | 4 ++-- models/unstructured/zendesk__ticket_document.sql | 4 ++-- packages.yml | 8 +++++--- 4 files changed, 10 insertions(+), 8 deletions(-) diff --git a/.buildkite/pipeline.yml b/.buildkite/pipeline.yml index 985bfc37..281f1d42 100644 --- a/.buildkite/pipeline.yml +++ b/.buildkite/pipeline.yml @@ -58,7 +58,7 @@ steps: commands: | bash .buildkite/scripts/run_models.sh redshift - - label: ":bricks: Run Tests - Databricks" + - label: ":databricks: Run Tests - Databricks" key: "run_dbt_databricks" plugins: - docker#v3.13.0: diff --git a/models/unstructured/zendesk__ticket_comment_document.sql b/models/unstructured/zendesk__ticket_comment_document.sql index 32a74fa0..e5fe7f79 100644 --- a/models/unstructured/zendesk__ticket_comment_document.sql +++ b/models/unstructured/zendesk__ticket_comment_document.sql @@ -17,8 +17,8 @@ with ticket_comments as ( from ticket_comments left join users on ticket_comments.user_id = users.user_id - {# where ticket_comments._fivetran_deleted = false - and users._fivetran_deleted = false #} + where ticket_comments._fivetran_deleted = false + and users._fivetran_deleted = false ), final as ( select diff --git a/models/unstructured/zendesk__ticket_document.sql b/models/unstructured/zendesk__ticket_document.sql index 0561376b..f5f41413 100644 --- a/models/unstructured/zendesk__ticket_document.sql +++ b/models/unstructured/zendesk__ticket_document.sql @@ -19,8 +19,8 @@ with tickets as ( left join users on tickets.requester_id = users.user_id - {# where tickets._fivetran_deleted = False -- _fivetran_deleted add to source - and users._fivetran_deleted = False -- _fivetran_deleted add to source #} + where tickets._fivetran_deleted = False + and users._fivetran_deleted = False ), final as ( select diff --git a/packages.yml b/packages.yml index 54ef10f0..1c8e5f38 100644 --- a/packages.yml +++ b/packages.yml @@ -1,6 +1,8 @@ packages: - - package: fivetran/zendesk_source - version: [">=0.11.0", "<0.12.0"] - + # - package: fivetran/zendesk_source + # version: [">=0.11.0", "<0.12.0"] + - git: https://github.com/fivetran/dbt_zendesk_source.git + revision: feature/unstructured-data + warn-unpinned: false - package: calogica/dbt_date version: [">=0.9.0", "<1.0.0"] From 0d55f81a3d2ddd9c0dea9f4c5546359c7d532e63 Mon Sep 17 00:00:00 2001 From: fivetran-catfritz <111930712+fivetran-catfritz@users.noreply.github.com> Date: Wed, 14 Aug 2024 16:17:13 -0500 Subject: [PATCH 04/17] update and consolidate models --- .../zendesk__ticket_comment_document.sql | 43 +++++++++++++------ ...esk__ticket_comment_document_truncated.sql | 23 ---------- ...desk__ticket_comment_documents_grouped.sql | 10 ++--- .../unstructured/zendesk__ticket_document.sql | 5 +-- 4 files changed, 36 insertions(+), 45 deletions(-) delete mode 100644 models/unstructured/zendesk__ticket_comment_document_truncated.sql diff --git a/models/unstructured/zendesk__ticket_comment_document.sql b/models/unstructured/zendesk__ticket_comment_document.sql index e5fe7f79..838e2e1e 100644 --- a/models/unstructured/zendesk__ticket_comment_document.sql +++ b/models/unstructured/zendesk__ticket_comment_document.sql @@ -17,23 +17,42 @@ with ticket_comments as ( from ticket_comments left join users on ticket_comments.user_id = users.user_id - where ticket_comments._fivetran_deleted = false - and users._fivetran_deleted = false + where not coalesce(ticket_comments._fivetran_deleted, False) + and not coalesce(users._fivetran_deleted, False) -), final as ( +), comment_markdowns as ( select ticket_comment_id, ticket_id, comment_time, - {{ dbt.concat([ - "'### message from '", "commenter_name", "' ('", "commenter_email", "')\\n'", - "'##### sent @ '", "comment_time", "'\\n'", - "comment_body" - ]) }} as comment_markdown + cast( + {{ dbt.concat([ + "'### message from '", "commenter_name", "' ('", "commenter_email", "')\\n'", + "'##### sent @ '", "comment_time", "'\\n'", + "comment_body" + ]) }} as {{ dbt.type_string() }}) + as comment_markdown from comment_details + +), comments_tokens as ( + select + *, + {{ zendesk.count_tokens("comment_markdown") }} as comment_tokens + from comment_markdowns + +), truncated_comments as ( + select + ticket_comment_id, + ticket_id, + comment_time, + case when comment_tokens > {{ var('max_tokens', 7500) }} then substring(comment_markdown, 1, {{ var('max_tokens', 7500) }} * 4) -- approximate 4 characters per token + else comment_markdown + end as comment_markdown, + case when comment_tokens > {{ var('max_tokens', 7500) }} then {{ var('max_tokens', 7500) }} + else comment_tokens + end as comment_tokens + from comments_tokens ) -select - *, - {{ zendesk.count_tokens("comment_markdown") }} as comment_tokens -from final \ No newline at end of file +select * +from truncated_comments \ No newline at end of file diff --git a/models/unstructured/zendesk__ticket_comment_document_truncated.sql b/models/unstructured/zendesk__ticket_comment_document_truncated.sql deleted file mode 100644 index e2c826ef..00000000 --- a/models/unstructured/zendesk__ticket_comment_document_truncated.sql +++ /dev/null @@ -1,23 +0,0 @@ -{# {{ config( - pre_hook= "{{ print_truncated_records_count() }}" -) }} #} - -with truncated_comments as ( - select - ticket_comment_id, - ticket_id, - comment_time, - case - when comment_tokens > 7500 then - substring(comment_markdown, 1, 7500 * 4) -- approximate 4 characters per token - else - comment_markdown - end as comment_markdown - from {{ ref('zendesk__ticket_comment_document') }} - -) - -select - *, - {{ zendesk.count_tokens("comment_markdown") }} as comment_tokens -from truncated_comments \ No newline at end of file diff --git a/models/unstructured/zendesk__ticket_comment_documents_grouped.sql b/models/unstructured/zendesk__ticket_comment_documents_grouped.sql index ef2b9f29..4745e5b5 100644 --- a/models/unstructured/zendesk__ticket_comment_documents_grouped.sql +++ b/models/unstructured/zendesk__ticket_comment_documents_grouped.sql @@ -1,11 +1,7 @@ -{# {{ config( - pre_hook= "{{ print_skipped_records_count() }}" -) }} #} - with filtered_comment_documents as ( select * - from {{ ref('zendesk__ticket_comment_document_truncated') }} - where comment_tokens <= 7500 + from {{ ref('zendesk__ticket_comment_document') }} + where comment_tokens <= {{ var('max_tokens', 7500) }} ), grouped_comment_documents as ( @@ -24,7 +20,7 @@ grouped_comment_documents as ( select ticket_id, - cast(floor((cumulative_length - 1) / 7500) as {{ dbt.type_int() }}) as chunk_index, + cast(floor((cumulative_length - 1) / {{ var('max_tokens', 7500) }}) as {{ dbt.type_int() }}) as chunk_index, {{ dbt.listagg( measure="comment_markdown", delimiter_text="'\\n\\n---\\n\\n'", diff --git a/models/unstructured/zendesk__ticket_document.sql b/models/unstructured/zendesk__ticket_document.sql index f5f41413..ac82172d 100644 --- a/models/unstructured/zendesk__ticket_document.sql +++ b/models/unstructured/zendesk__ticket_document.sql @@ -18,9 +18,8 @@ with tickets as ( from tickets left join users on tickets.requester_id = users.user_id - - where tickets._fivetran_deleted = False - and users._fivetran_deleted = False + where not coalesce(tickets._fivetran_deleted, False) + and not coalesce(users._fivetran_deleted, False) ), final as ( select From 30655bbb9297ee6682a035cf2e141c873e6a7f5f Mon Sep 17 00:00:00 2001 From: fivetran-catfritz <111930712+fivetran-catfritz@users.noreply.github.com> Date: Thu, 15 Aug 2024 18:28:31 -0500 Subject: [PATCH 05/17] model revisions --- models/unstructured/zendesk__document.sql | 3 ++- models/unstructured/zendesk__ticket_comment_document.sql | 2 +- .../unstructured/zendesk__ticket_comment_documents_grouped.sql | 1 - 3 files changed, 3 insertions(+), 3 deletions(-) diff --git a/models/unstructured/zendesk__document.sql b/models/unstructured/zendesk__document.sql index cdfcd1ad..3063854f 100644 --- a/models/unstructured/zendesk__document.sql +++ b/models/unstructured/zendesk__document.sql @@ -10,11 +10,12 @@ with ticket_document as ( select cast(ticket_document.ticket_id as {{ dbt.type_string() }}) as document_id, grouped.chunk_index, + grouped.chunk_tokens as approximate_chunk_tokens, {{ dbt.concat([ "ticket_document.ticket_markdown", "'\\n\\n## COMMENTS\\n\\n'", "grouped.comments_group_markdown"]) }} - as chunk + as chunk, from ticket_document join grouped on grouped.ticket_id = ticket_document.ticket_id diff --git a/models/unstructured/zendesk__ticket_comment_document.sql b/models/unstructured/zendesk__ticket_comment_document.sql index 838e2e1e..6d06c6a5 100644 --- a/models/unstructured/zendesk__ticket_comment_document.sql +++ b/models/unstructured/zendesk__ticket_comment_document.sql @@ -45,7 +45,7 @@ with ticket_comments as ( ticket_comment_id, ticket_id, comment_time, - case when comment_tokens > {{ var('max_tokens', 7500) }} then substring(comment_markdown, 1, {{ var('max_tokens', 7500) }} * 4) -- approximate 4 characters per token + case when comment_tokens > {{ var('max_tokens', 7500) }} then left(comment_markdown, {{ var('max_tokens', 7500) }} * 4) -- approximate 4 characters per token else comment_markdown end as comment_markdown, case when comment_tokens > {{ var('max_tokens', 7500) }} then {{ var('max_tokens', 7500) }} diff --git a/models/unstructured/zendesk__ticket_comment_documents_grouped.sql b/models/unstructured/zendesk__ticket_comment_documents_grouped.sql index 4745e5b5..a159ef6c 100644 --- a/models/unstructured/zendesk__ticket_comment_documents_grouped.sql +++ b/models/unstructured/zendesk__ticket_comment_documents_grouped.sql @@ -1,7 +1,6 @@ with filtered_comment_documents as ( select * from {{ ref('zendesk__ticket_comment_document') }} - where comment_tokens <= {{ var('max_tokens', 7500) }} ), grouped_comment_documents as ( From a6a44801c6ac9d1dcd9c2a6807286a05858acfb8 Mon Sep 17 00:00:00 2001 From: fivetran-catfritz <111930712+fivetran-catfritz@users.noreply.github.com> Date: Thu, 15 Aug 2024 18:37:34 -0500 Subject: [PATCH 06/17] restructure --- CHANGELOG.md | 5 +++++ README.md | 4 ++-- dbt_project.yml | 5 ++++- integration_tests/dbt_project.yml | 2 +- .../int_zendesk__ticket_comment_document.sql} | 0 .../int_zendesk__ticket_comment_documents_grouped.sql} | 2 +- .../int_zendesk__ticket_document.sql} | 0 models/unstructured/zendesk__document.sql | 4 ++-- packages.yml | 2 +- 9 files changed, 16 insertions(+), 8 deletions(-) rename models/unstructured/{zendesk__ticket_comment_document.sql => intermediate/int_zendesk__ticket_comment_document.sql} (100%) rename models/unstructured/{zendesk__ticket_comment_documents_grouped.sql => intermediate/int_zendesk__ticket_comment_documents_grouped.sql} (93%) rename models/unstructured/{zendesk__ticket_document.sql => intermediate/int_zendesk__ticket_document.sql} (100%) diff --git a/CHANGELOG.md b/CHANGELOG.md index 0e56c6d2..5259056a 100644 --- a/CHANGELOG.md +++ b/CHANGELOG.md @@ -1,3 +1,8 @@ +# dbt_zendesk v0.17.0 +[PR #161](https://github.com/fivetran/dbt_zendesk/pull/161) includes the following updates: +## New model +- zendesk__document + # dbt_zendesk v0.16.0 ## 🚨 Minor Upgrade 🚨 Although this update is not a breaking change, it will likely impact the output of the `zendesk__sla_policies` and `zendesk__sla_metrics` models. [PR #154](https://github.com/fivetran/dbt_zendesk/pull/154) includes the following changes: diff --git a/README.md b/README.md index 8c0b9fdf..1dc17085 100644 --- a/README.md +++ b/README.md @@ -64,7 +64,7 @@ Include the following zendesk package version in your `packages.yml` file: ```yml packages: - package: fivetran/zendesk - version: [">=0.16.0", "<0.17.0"] + version: [">=0.17.0", "<0.18.0"] ``` > **Note**: Do not include the Zendesk Support source package. The Zendesk Support transform package already has a dependency on the source in its own `packages.yml` file. @@ -211,7 +211,7 @@ This dbt package is dependent on the following dbt packages. Please be aware tha ```yml packages: - package: fivetran/zendesk_source - version: [">=0.11.0", "<0.12.0"] + version: [">=0.12.0", "<0.13.0"] - package: fivetran/fivetran_utils version: [">=0.4.0", "<0.5.0"] diff --git a/dbt_project.yml b/dbt_project.yml index a18ac5f2..ecc6222c 100644 --- a/dbt_project.yml +++ b/dbt_project.yml @@ -1,5 +1,5 @@ name: 'zendesk' -version: '0.16.0' +version: '0.17.0' config-version: 2 @@ -24,6 +24,9 @@ models: ticket_history: +schema: zendesk_intermediate +materialized: ephemeral + unstructured: + +schema: zendesk_unstructured + +materialized: table utils: +materialized: ephemeral vars: diff --git a/integration_tests/dbt_project.yml b/integration_tests/dbt_project.yml index 53532764..649995d9 100644 --- a/integration_tests/dbt_project.yml +++ b/integration_tests/dbt_project.yml @@ -1,7 +1,7 @@ config-version: 2 name: 'zendesk_integration_tests' -version: '0.16.0' +version: '0.17.0' profile: 'integration_tests' diff --git a/models/unstructured/zendesk__ticket_comment_document.sql b/models/unstructured/intermediate/int_zendesk__ticket_comment_document.sql similarity index 100% rename from models/unstructured/zendesk__ticket_comment_document.sql rename to models/unstructured/intermediate/int_zendesk__ticket_comment_document.sql diff --git a/models/unstructured/zendesk__ticket_comment_documents_grouped.sql b/models/unstructured/intermediate/int_zendesk__ticket_comment_documents_grouped.sql similarity index 93% rename from models/unstructured/zendesk__ticket_comment_documents_grouped.sql rename to models/unstructured/intermediate/int_zendesk__ticket_comment_documents_grouped.sql index a159ef6c..c0dea4d3 100644 --- a/models/unstructured/zendesk__ticket_comment_documents_grouped.sql +++ b/models/unstructured/intermediate/int_zendesk__ticket_comment_documents_grouped.sql @@ -1,6 +1,6 @@ with filtered_comment_documents as ( select * - from {{ ref('zendesk__ticket_comment_document') }} + from {{ ref('int_zendesk__ticket_comment_document') }} ), grouped_comment_documents as ( diff --git a/models/unstructured/zendesk__ticket_document.sql b/models/unstructured/intermediate/int_zendesk__ticket_document.sql similarity index 100% rename from models/unstructured/zendesk__ticket_document.sql rename to models/unstructured/intermediate/int_zendesk__ticket_document.sql diff --git a/models/unstructured/zendesk__document.sql b/models/unstructured/zendesk__document.sql index 3063854f..be8aea4e 100644 --- a/models/unstructured/zendesk__document.sql +++ b/models/unstructured/zendesk__document.sql @@ -1,10 +1,10 @@ with ticket_document as ( select * - from {{ ref('zendesk__ticket_document') }} + from {{ ref('int_zendesk__ticket_document') }} ), grouped as ( select * - from {{ ref('zendesk__ticket_comment_documents_grouped') }} + from {{ ref('int_zendesk__ticket_comment_documents_grouped') }} ), final as ( select diff --git a/packages.yml b/packages.yml index 1c8e5f38..7a9d71cc 100644 --- a/packages.yml +++ b/packages.yml @@ -1,6 +1,6 @@ packages: # - package: fivetran/zendesk_source - # version: [">=0.11.0", "<0.12.0"] + # version: [">=0.12.0", "<0.13.0"] - git: https://github.com/fivetran/dbt_zendesk_source.git revision: feature/unstructured-data warn-unpinned: false From 44950e173d4788d9bc4cc53196ba00c42d36150b Mon Sep 17 00:00:00 2001 From: fivetran-catfritz <111930712+fivetran-catfritz@users.noreply.github.com> Date: Thu, 15 Aug 2024 19:25:45 -0500 Subject: [PATCH 07/17] documentation --- .buildkite/scripts/run_models.sh | 2 +- CHANGELOG.md | 9 +++++++-- README.md | 9 +++++++++ .../int_zendesk__ticket_comment_document.sql | 2 ++ ...t_zendesk__ticket_comment_documents_grouped.sql | 2 ++ .../intermediate/int_zendesk__ticket_document.sql | 2 ++ models/unstructured/zendesk__document.sql | 4 +++- models/unstructured/zendesk_unstructured.yml | 14 ++++++++++++++ 8 files changed, 40 insertions(+), 4 deletions(-) create mode 100644 models/unstructured/zendesk_unstructured.yml diff --git a/.buildkite/scripts/run_models.sh b/.buildkite/scripts/run_models.sh index 719ead40..c760fd7e 100644 --- a/.buildkite/scripts/run_models.sh +++ b/.buildkite/scripts/run_models.sh @@ -19,7 +19,7 @@ dbt deps dbt seed --target "$db" --full-refresh dbt run --target "$db" --full-refresh dbt test --target "$db" -dbt run --vars '{using_schedules: false, using_domain_names: false, using_user_tags: false, using_ticket_form_history: false, using_organization_tags: false}' --target "$db" --full-refresh +dbt run --vars '{zendesk__unstructured_enabled: true, using_schedules: false, using_domain_names: false, using_user_tags: false, using_ticket_form_history: false, using_organization_tags: false}' --target "$db" --full-refresh dbt test --target "$db" dbt run-operation fivetran_utils.drop_schemas_automation --target "$db" \ No newline at end of file diff --git a/CHANGELOG.md b/CHANGELOG.md index 5259056a..0d6c064f 100644 --- a/CHANGELOG.md +++ b/CHANGELOG.md @@ -1,7 +1,12 @@ # dbt_zendesk v0.17.0 [PR #161](https://github.com/fivetran/dbt_zendesk/pull/161) includes the following updates: -## New model -- zendesk__document +## New model! +- Addition of the `zendesk__document` model, designed to structure Zendesk textual data for vectorization and integration into NLP workflows. The model outputs a table with: + - `document_id`: Corresponding to the `ticket_id` + - `chunk_index`: For text segmentation + - `chunk`: The text chunk itself + - `chunk_tokens_approximate`: Approximate token count for each segment +- This model is currently disabled by default. You may enable it by setting the `zendesk__unstructured_enabled` variable as `true` in your `dbt_project.yml`. # dbt_zendesk v0.16.0 ## 🚨 Minor Upgrade 🚨 diff --git a/README.md b/README.md index 1dc17085..b32bbb73 100644 --- a/README.md +++ b/README.md @@ -37,6 +37,7 @@ The following table provides a detailed list of final models materialized within | [zendesk__ticket_backlog](https://fivetran.github.io/dbt_zendesk/#!/model/model.zendesk.zendesk__ticket_backlog) | A daily historical view of the ticket field values defined in the `ticket_field_history_columns` variable for all backlog tickets. Backlog tickets being defined as any ticket not in a 'closed', 'deleted', or 'solved' status. | | [zendesk__ticket_field_history](https://fivetran.github.io/dbt_zendesk/#!/model/model.zendesk.zendesk__ticket_field_history) | A daily historical view of the ticket field values defined in the `ticket_field_history_columns` variable and the corresponding updater fields defined in the `ticket_field_history_updater_columns` variable. | | [zendesk__sla_policies](https://fivetran.github.io/dbt_zendesk/#!/model/model.zendesk.zendesk__sla_policies) | Each record represents an SLA policy event and additional sla breach and achievement metrics. Calendar and business hour SLA breaches are supported. +| zendesk__document | Each record represents a chunk of text from ticket data, prepared for vectorization. It includes fields for use in NLP workflows. Disabled by default. | Many of the above reports are now configurable for [visualization via Streamlit](https://github.com/fivetran/streamlit_zendesk)! Check out some [sample reports here](https://fivetran-zendesk.streamlit.app/). @@ -91,6 +92,14 @@ vars: ## (Optional) Step 5: Additional configurations +### Enabling the unstructured document model for NLP +This package includes the `zendesk__document` model, which processes and segments Zendesk text data for vectorization, making it suitable for NLP workflows. The model outputs structured chunks of text with associated document IDs, segment indices, and token counts. By default, this model is disabled. To enable it, update the `zendesk__unstructured_enabled` variable to true in your dbt_project.yml: + +```yml +vars: + zendesk__unstructured_enabled: true # false by default. +``` + ### Add passthrough columns This package includes all source columns defined in the macros folder. You can add more columns from the `TICKET`, `USER`, and `ORGANIZATION` tables using our pass-through column variables. diff --git a/models/unstructured/intermediate/int_zendesk__ticket_comment_document.sql b/models/unstructured/intermediate/int_zendesk__ticket_comment_document.sql index 6d06c6a5..576c0e75 100644 --- a/models/unstructured/intermediate/int_zendesk__ticket_comment_document.sql +++ b/models/unstructured/intermediate/int_zendesk__ticket_comment_document.sql @@ -1,3 +1,5 @@ +{{ config(enabled=var('zendesk__unstructured_enabled', False)) }} + with ticket_comments as ( select * from {{ var('ticket_comment') }} diff --git a/models/unstructured/intermediate/int_zendesk__ticket_comment_documents_grouped.sql b/models/unstructured/intermediate/int_zendesk__ticket_comment_documents_grouped.sql index c0dea4d3..53253227 100644 --- a/models/unstructured/intermediate/int_zendesk__ticket_comment_documents_grouped.sql +++ b/models/unstructured/intermediate/int_zendesk__ticket_comment_documents_grouped.sql @@ -1,3 +1,5 @@ +{{ config(enabled=var('zendesk__unstructured_enabled', False)) }} + with filtered_comment_documents as ( select * from {{ ref('int_zendesk__ticket_comment_document') }} diff --git a/models/unstructured/intermediate/int_zendesk__ticket_document.sql b/models/unstructured/intermediate/int_zendesk__ticket_document.sql index ac82172d..50e73ca7 100644 --- a/models/unstructured/intermediate/int_zendesk__ticket_document.sql +++ b/models/unstructured/intermediate/int_zendesk__ticket_document.sql @@ -1,3 +1,5 @@ +{{ config(enabled=var('zendesk__unstructured_enabled', False)) }} + with tickets as ( select * from {{ var('ticket') }} diff --git a/models/unstructured/zendesk__document.sql b/models/unstructured/zendesk__document.sql index be8aea4e..c8bde930 100644 --- a/models/unstructured/zendesk__document.sql +++ b/models/unstructured/zendesk__document.sql @@ -1,3 +1,5 @@ +{{ config(enabled=var('zendesk__unstructured_enabled', False)) }} + with ticket_document as ( select * from {{ ref('int_zendesk__ticket_document') }} @@ -10,7 +12,7 @@ with ticket_document as ( select cast(ticket_document.ticket_id as {{ dbt.type_string() }}) as document_id, grouped.chunk_index, - grouped.chunk_tokens as approximate_chunk_tokens, + grouped.chunk_tokens as chunk_tokens_approximate, {{ dbt.concat([ "ticket_document.ticket_markdown", "'\\n\\n## COMMENTS\\n\\n'", diff --git a/models/unstructured/zendesk_unstructured.yml b/models/unstructured/zendesk_unstructured.yml new file mode 100644 index 00000000..5ec1d4eb --- /dev/null +++ b/models/unstructured/zendesk_unstructured.yml @@ -0,0 +1,14 @@ +version: 2 + +models: + - name: zendesk__document + description: Each record represents a Zendesk ticket, enriched with data about it's tags, assignees, requester, submitter, organization and group. + columns: + - name: document_id + description: Equivalent to `ticket_id`. + - name: chunk_index + description: The index of the chunk associated with the `document_id`. + - name: chunk_tokens_approximate + description: Approximate number of tokens for the chunk, assuming 4 characters per token. + - name: chunk + description: The text of the chunk. From 5cd7cdf688cef4e045c76ae4d8fee0545f34c13f Mon Sep 17 00:00:00 2001 From: fivetran-catfritz <111930712+fivetran-catfritz@users.noreply.github.com> Date: Thu, 15 Aug 2024 19:55:27 -0500 Subject: [PATCH 08/17] remove extra comma --- models/unstructured/zendesk__document.sql | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/models/unstructured/zendesk__document.sql b/models/unstructured/zendesk__document.sql index c8bde930..9b19d450 100644 --- a/models/unstructured/zendesk__document.sql +++ b/models/unstructured/zendesk__document.sql @@ -17,7 +17,7 @@ with ticket_document as ( "ticket_document.ticket_markdown", "'\\n\\n## COMMENTS\\n\\n'", "grouped.comments_group_markdown"]) }} - as chunk, + as chunk from ticket_document join grouped on grouped.ticket_id = ticket_document.ticket_id From c1b45868cbc1dabc94bc506f2848445f041395d1 Mon Sep 17 00:00:00 2001 From: fivetran-catfritz <111930712+fivetran-catfritz@users.noreply.github.com> Date: Thu, 15 Aug 2024 20:25:18 -0500 Subject: [PATCH 09/17] regen docs --- docs/catalog.json | 2 +- docs/index.html | 47 +++++++++---------------------------------- docs/manifest.json | 2 +- docs/run_results.json | 2 +- models/zendesk.yml | 4 ++++ 5 files changed, 17 insertions(+), 40 deletions(-) diff --git a/docs/catalog.json b/docs/catalog.json index ec6e3a04..959ce44d 100644 --- a/docs/catalog.json +++ b/docs/catalog.json @@ -1 +1 @@ -{"metadata": {"dbt_schema_version": "https://schemas.getdbt.com/dbt/catalog/v1.json", "dbt_version": "1.7.9", "generated_at": "2024-05-14T15:31:24.360147Z", "invocation_id": "a6607f0c-5bee-4c0f-9bfc-3034194b1b1f", "env": {}}, "nodes": {"seed.zendesk_integration_tests.brand_data": {"metadata": {"type": "table", "schema": "zendesk_integration_tests_50", "name": "brand_data", "database": "dbt-package-testing", "comment": null, "owner": null}, "columns": {"id": {"type": "INT64", "index": 1, "name": "id", "comment": null}, "_fivetran_deleted": {"type": "BOOL", "index": 2, "name": 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