User Survey Synthesis

🗓️ Date: 19-23 April 2023
🙋‍♂️ Facilitator:
📃 Format: online (link
🙂 Participants: existing Formbricks users
🪧 Recruitment: Discord channel

Participants

No of participants: 16
Started survey: 10 (63%)
Completed survey: 8 (50%)
Engineers: 7
Founders: 3

What do people use Formbricks for?

Product Market Fit survey
Gather user insights

What brought them to Formbricks?

Looking for an open source product specifically (3)
Word of mouth (1)
Company using it already (1)

How would they rate their experience with Formbricks?

5 --- 16%
4 --- 68%
3 --- 16%

What does Formbricks do well?

Simple set up (3)
Good UI (2)
Fast (1)
Open source (1)
Form called using events (1)

What should Formbricks improve?

More types of questions (3)
More flexibility and customisation: survey placement (2);
General UI improvements (not specified) (2);
Custom CSS (1).

Which features would you like Formbricks to implement?

🔥 Welcome screen
🔥 Conditional questions
🔥 Export (download) survey results
Invite people in bulk (list upload)
Trigger by datalayer events
Code event by attributes
Headless SDK
Native Discord webhooks
Support for prometheus/influxdb

Observations from the past studies

Some of these issues have been highlighted in the UX Audit.

Users struggle to find a "Create survey" button;
The "Audience" tab behaviour is confusing;
Survey Type is not communicated clearly in the Results Page;
"Custom Survey" is lost among other surveys.