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The system required users to log-in before they can place a free order, the following scenarios currently exist
Registered Email
Users log-in with a register email, system asks them to fill in a password or request a new password. After user log-in, they can place the order. This seems to be ok.
Users type in a wrong email that is already in the system, it is not possible to edit email in the email field. Users would need to refresh the page, select a ticket again to fill in the new email.
Unregistered Email
Users try to log-in with an unregistered email, system shows two error messages 1) First a red message at the bottom right of the page within seconds saying "unverified user can't place an order", this message quickly disappears, user would need to scroll up to the top of the page when 2) the second message shows up asking to user to verify the account via email. It is unclear how both messages are related to this order.
Desired Fixes
Users are able to edit email field when they make a typo mistake
For unregistered account, a message appear in the central of the page "To place a ticket order, please verify by clicking on the confirmation link that has been sent to your email. Did not get the email? Please click here to resend"
The text was updated successfully, but these errors were encountered:
hpdang
changed the title
Order A Free Ticket: Simplify buying process
Order A Free Ticket: Clarify buying process
Jul 11, 2020
The system required users to log-in before they can place a free order, the following scenarios currently exist
Registered Email
Unregistered Email
Desired Fixes
The text was updated successfully, but these errors were encountered: