Incorrect counter "Tickets waiting for your approval" on /front/helpdesk.public.php

[ak47d]

Code of Conduct

• I agree to follow this project's Code of Conduct

Is there an existing issue for this?

• I have searched the existing issues

Version

10.0.15

Bug description

Incorrect display counter "Tickets waiting for your approval" on /front/helpdesk.public.php for self-service profile.

The number of tickets awaiting approval is displayed incorrectly. All tickets are displayed and counted, including those with the status resolved and closed. Only tickets with the not-solved status should be included in the counter.

The counter should only count tickets with the status Not Solved.
The search filter that opens when you click on the counter should also include a filter by status - Not Solved

I also noticed that the counter on /front/helpdesk.public.php and after following the link (by clicking on the counter - /front/ticket.php?....) displays a different number of tickets

Relevant log output

No response

Page URL

/front/helpdesk.public.php

Steps To reproduce

No response

Your GLPI setup information

No response

Anything else?

No response

[ak47d]

I did a preliminary search and found only this similar problem #14025. But it is a little different and related to the dashboard on the page /front/ticket.php