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Purge Tickets automatic action issue #17321

Closed
2 tasks done
dhrzic opened this issue Jun 18, 2024 · 1 comment
Closed
2 tasks done

Purge Tickets automatic action issue #17321

dhrzic opened this issue Jun 18, 2024 · 1 comment
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@dhrzic
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dhrzic commented Jun 18, 2024

Code of Conduct

  • I agree to follow this project's Code of Conduct

Is there an existing issue for this?

  • I have searched the existing issues

Version

10.0.16-dev

Bug description

Hello,
seems to me that when I execute purgeticket job (CLI) nothing happens.
Also in the history it says, when executed manually Run mode: GLPI and scheduled says Run mode: CLI

slika

slika

slika

In the end nothing happens.

Best regards,
Domagoj

Relevant log output

cron.log when manually executed
Internal #1: Launch purgeticket

cron.log when executed on schedule
External #3: Launch purgeticket

Page URL

No response

Steps To reproduce

  1. Enable and and set CLI for purgeticket automatic action
  2. Run manually
  3. Scheduled run
  4. Nothing happens

Your GLPI setup information

Information about system installation and configuration
GLPI 10.0.16-dev ( => /var/www/html/glpi)
Installation mode: TARBALL
Current language:en_GB
Server
 

Operating system: Linux KslGLPIapp01king 4.18.0-425.3.1.el8.x86_64 #​1 SMP Tue Nov 8 14:16:25 PST 2022 x86_64

PHP 8.2.18 fpm-fcgi (Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bz2, calendar, cgi-fcgi, ctype, curl,

date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, odbc,

openssl, pcre, pdo_dblib, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, random, session, shmop, sockets, sodium, sqlite3,

standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib)

Setup: max_execution_time="28800" memory_limit="5120M" post_max_size="0" safe_mode="" session.save_handler="files"

upload_max_filesize="2M" disable_functions=""

Software: Apache/2.4.37 (Oracle Linux) OpenSSL/1.1.1k mod_fcgid/2.3.9 ()

Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:127.0) Gecko/20100101 Firefox/127.0

Server Software: MariaDB Server

Server Version: 10.10.7-MariaDB-log

Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION

Parameters: ksladmin@10.20.244.96/ngksl

Host info: 10.20.244.96 via TCP/IP


PHP version (8.2.18) is supported.

Sessions configuration is OK.

Allocated memory is sufficient.

mysqli extension is installed.

Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.

curl extension is installed.

gd extension is installed.

intl extension is installed.

zlib extension is installed.

The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.

Database engine version (10.10.7) is supported.

No files from previous GLPI version detected.

The log file has been created successfully.

Write access to /var/www/html/glpi/files/_cache has been validated.

Write access to /var/www/html/glpi/files/_cron has been validated.

Write access to /var/www/html/glpi/files has been validated.

Write access to /var/www/html/glpi/files/_dumps has been validated.

Write access to /var/www/html/glpi/files/_graphs has been validated.

Write access to /var/www/html/glpi/files/_lock has been validated.

Write access to /var/www/html/glpi/files/_pictures has been validated.

Write access to /var/www/html/glpi/files/_plugins has been validated.

Write access to /var/www/html/glpi/files/_rss has been validated.

Write access to /var/www/html/glpi/files/_sessions has been validated.

Write access to /var/www/html/glpi/files/_tmp has been validated.

Write access to /var/www/html/glpi/files/_uploads has been validated.

For security reasons, SELinux mode should be Enforcing.


Web server root directory configuration is not safe as it permits access to non-public files. See installation documentation for more details.

The following directories should be placed outside "/var/www/html/glpi":

‣ "/var/www/html/glpi/files" ("GLPI_VAR_DIR")

You can ignore this suggestion if your web server root directory is "/var/www/html/glpi/public".

Sessions configuration is secured.

OS and PHP are relying on 64 bits integers.

exif extension is installed.

ldap extension is installed.

openssl extension is installed.

Following extensions are installed: bz2, Phar, zip.

Zend OPcache extension is installed.

Following extensions are installed: ctype, iconv, mbstring, sodium.

Write access to /var/www/html/glpi/marketplace has been validated.

Timezones seems not loaded, see https://glpi-install.readthedocs.io/en/latest/timezones.html.
GLPI constants
 

GLPI_ROOT: "/var/www/html/glpi"

GLPI_CONFIG_DIR: "/var/www/html/glpi/config"

GLPI_VAR_DIR: "/var/www/html/glpi/files"

GLPI_MARKETPLACE_DIR: "/var/www/html/glpi/marketplace"

GLPI_USE_CSRF_CHECK: "1"

GLPI_CSRF_EXPIRES: "7200"

GLPI_CSRF_MAX_TOKENS: "100"

GLPI_USE_IDOR_CHECK: "1"

GLPI_IDOR_EXPIRES: "7200"

GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false

GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\/\/[^@:]+(\/.*)?$/"]

GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"

GLPI_INSTALL_MODE: "TARBALL"

GLPI_NETWORK_MAIL: "glpi@teclib.com"

GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"

GLPI_MARKETPLACE_ALLOW_OVERRIDE: true

GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true

GLPI_USER_AGENT_EXTRA_COMMENTS: ""

GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"

GLPI_AJAX_DASHBOARD: "1"

GLPI_CALDAV_IMPORT_STATE: 0

GLPI_DEMO_MODE: "0"

GLPI_CENTRAL_WARNINGS: "1"

GLPI_TEXT_MAXSIZE: "4000"

GLPI_DOC_DIR: "/var/www/html/glpi/files"

GLPI_CACHE_DIR: "/var/www/html/glpi/files/_cache"

GLPI_CRON_DIR: "/var/www/html/glpi/files/_cron"

GLPI_DUMP_DIR: "/var/www/html/glpi/files/_dumps"

GLPI_GRAPH_DIR: "/var/www/html/glpi/files/_graphs"

GLPI_LOCAL_I18N_DIR: "/var/www/html/glpi/files/_locales"

GLPI_LOCK_DIR: "/var/www/html/glpi/files/_lock"

GLPI_LOG_DIR: "/var/www/html/glpi/files/_log"

GLPI_PICTURE_DIR: "/var/www/html/glpi/files/_pictures"

GLPI_PLUGIN_DOC_DIR: "/var/www/html/glpi/files/_plugins"

GLPI_RSS_DIR: "/var/www/html/glpi/files/_rss"

GLPI_SESSION_DIR: "/var/www/html/glpi/files/_sessions"

GLPI_TMP_DIR: "/var/www/html/glpi/files/_tmp"

GLPI_UPLOAD_DIR: "/var/www/html/glpi/files/_uploads"

GLPI_INVENTORY_DIR: "/var/www/html/glpi/files/_inventories"

GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"

GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"

GLPI_I18N_DIR: "/var/www/html/glpi/locales"

GLPI_VERSION: "10.0.16-dev"

GLPI_SCHEMA_VERSION: "10.0.16-dev@122cb8ecfc3e32d64877f778dddc36a6bd96c4d3"

GLPI_MARKETPLACE_PRERELEASES: true

GLPI_MIN_PHP: "7.4.0"

GLPI_MAX_PHP: "8.4.0"

GLPI_YEAR: "2024"
Libraries
 

htmlawed/htmlawed version 1.2.14 in (/var/www/html/glpi/vendor/htmlawed/htmlawed)

phpmailer/phpmailer version 6.8.0 in (/var/www/html/glpi/vendor/phpmailer/phpmailer/src)

simplepie/simplepie version 1.5.8 in (/var/www/html/glpi/vendor/simplepie/simplepie/library)

tecnickcom/tcpdf version 6.7.5 in (/var/www/html/glpi/vendor/tecnickcom/tcpdf)

michelf/php-markdown in (/var/www/html/glpi/vendor/michelf/php-markdown/Michelf)

true/punycode in (/var/www/html/glpi/vendor/true/punycode/src)

iamcal/lib_autolink in (/var/www/html/glpi/vendor/iamcal/lib_autolink)

sabre/dav in (/var/www/html/glpi/vendor/sabre/dav/lib/DAV)

sabre/http in (/var/www/html/glpi/vendor/sabre/http/lib)

sabre/uri in (/var/www/html/glpi/vendor/sabre/uri/lib)

sabre/vobject in (/var/www/html/glpi/vendor/sabre/vobject/lib)

laminas/laminas-i18n in (/var/www/html/glpi/vendor/laminas/laminas-i18n/src)

laminas/laminas-servicemanager in (/var/www/html/glpi/vendor/laminas/laminas-servicemanager/src)

monolog/monolog in (/var/www/html/glpi/vendor/monolog/monolog/src/Monolog)

sebastian/diff in (/var/www/html/glpi/vendor/sebastian/diff/src)

donatj/phpuseragentparser in (/var/www/html/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)

elvanto/litemoji in (/var/www/html/glpi/vendor/elvanto/litemoji/src)

symfony/console in (/var/www/html/glpi/vendor/symfony/console)

scssphp/scssphp in (/var/www/html/glpi/vendor/scssphp/scssphp/src)

laminas/laminas-mail in (/var/www/html/glpi/vendor/laminas/laminas-mail/src/Protocol)

laminas/laminas-mime in (/var/www/html/glpi/vendor/laminas/laminas-mime/src)

rlanvin/php-rrule in (/var/www/html/glpi/vendor/rlanvin/php-rrule/src)

ramsey/uuid in (/var/www/html/glpi/vendor/ramsey/uuid/src)

psr/log in (/var/www/html/glpi/vendor/psr/log/Psr/Log)

psr/simple-cache in (/var/www/html/glpi/vendor/psr/simple-cache/src)

psr/cache in (/var/www/html/glpi/vendor/psr/cache/src)

league/csv in (/var/www/html/glpi/vendor/league/csv/src)

mexitek/phpcolors in (/var/www/html/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)

guzzlehttp/guzzle in (/var/www/html/glpi/vendor/guzzlehttp/guzzle/src)

guzzlehttp/psr7 in (/var/www/html/glpi/vendor/guzzlehttp/psr7/src)

glpi-project/inventory_format in (/var/www/html/glpi/vendor/glpi-project/inventory_format/lib/php)

wapmorgan/unified-archive in (/var/www/html/glpi/vendor/wapmorgan/unified-archive/src)

paragonie/sodium_compat in (/var/www/html/glpi/vendor/paragonie/sodium_compat/src)

symfony/cache in (/var/www/html/glpi/vendor/symfony/cache)

html2text/html2text in (/var/www/html/glpi/vendor/html2text/html2text/src)

symfony/css-selector in (/var/www/html/glpi/vendor/symfony/css-selector)

symfony/dom-crawler in (/var/www/html/glpi/vendor/symfony/dom-crawler)

twig/twig in (/var/www/html/glpi/vendor/twig/twig/src)

twig/string-extra in (/var/www/html/glpi/vendor/twig/string-extra)

symfony/polyfill-ctype not found

symfony/polyfill-iconv not found

symfony/polyfill-mbstring not found

symfony/polyfill-php80 not found

symfony/polyfill-php81 not found

symfony/polyfill-php82 in (/var/www/html/glpi/vendor/symfony/polyfill-php82)

league/oauth2-client in (/var/www/html/glpi/vendor/league/oauth2-client/src/Provider)

league/oauth2-google in (/var/www/html/glpi/vendor/league/oauth2-google/src/Provider)

thenetworg/oauth2-azure in (/var/www/html/glpi/vendor/thenetworg/oauth2-azure/src/Provider)

ralouphie/getallheaders not found
LDAP directories
 

Server: '10.21.12.5', Port: '389', BaseDN: 'ou=king hr,dc=ad,dc=ksl', Connection filter:

'(&(objectCategory=Person)(sAMAccountName=)(userAccountControl=512))', RootDN: 'dc=ad,dc=ksl', Use TLS: none

Server: '10.21.12.5', Port: '389', BaseDN: 'ou=king ba,dc=ad,dc=ksl', Connection filter:

'(&(objectCategory=Person)(sAMAccountName=)(memberOf=CN=Customers-KingBH,OU=AtlassianSecGroups,OU=Security Groups,OU=Domain

Custom Groups,DC=king-ict,DC=ba,DC=corp))', RootDN: 'dc=ad,dc=ksl', Use TLS: none

Server: '10.21.12.5', Port: '389', BaseDN: 'ou=king ba,dc=ad,dc=ksl', Connection filter:

'(&(objectCategory=Person)(sAMAccountName=)(memberOf=CN=Customers-KingBH,OU=AtlassianSecGroups,OU=Security Groups,OU=Domain

Custom Groups,DC=king-ict,DC=ba,DC=corp))', RootDN: 'dc=ad,dc=ksl', Use TLS: none

Server: '10.21.12.5', Port: '389', BaseDN: 'ou=king mk,dc=ad,dc=ksl', Connection filter:

'(&(objectCategory=Person)(sAMAccountName=)(memberOf=CN=Customers-KingMK,OU=AtlassianSecGroups,OU=Security Groups,OU=Domain

Custom Groups,DC=king-ict,DC=mk,DC=corp))', RootDN: 'dc=ad,dc=ksl', Use TLS: none
SQL replicas
 

Not active
Notifications
 

Way of sending emails: SMTP (anonymous@10.20.1.11)
Plugins list
 

activity             Name: Activities                     Version: 3.1.4      State: To update

Install Method: Marketplace

actualtime           Name: ActualTime                     Version: 3.0.0      State: Enabled

Install Method: Marketplace

fields               Name: Additional fields              Version: 1.21.9     State: To update

Install Method: Marketplace

advancedplanning     Name: advancedplanning               Version: 1.1.0      State: Enabled

Install Method: Marketplace

behaviors            Name: Behaviours                     Version: 2.7.3      State: Enabled

Install Method: Marketplace

positions            Name: Cartography                    Version: 6.0.3      State: Enabled

Install Method: Marketplace

ciscotac             Name: Cisco TAC                      Version: 0.0.3      State: Not installed

Install Method: Manual

costs                Name: Costs                          Version: 3.0.3      State: Enabled

Install Method: Marketplace

datainjection        Name: Data injection                 Version: 2.13.5     State: Enabled

Install Method: Marketplace

docgen               Name: DocGen                         Version: 0.1.3      State: Enabled

Install Method: Manual

manageentities       Name: Entities portal                Version: 4.0.3      State: Enabled

Install Method: Marketplace

formcreator          Name: Form Creator                   Version: 2.13.9     State: Enabled

Install Method: Marketplace

gantt                Name: gantt                          Version: 1.1.0      State: Enabled

Install Method: Marketplace

glpiinventory        Name: GLPI Inventory                 Version: 1.3.5      State: Enabled

Install Method: Marketplace

addressing           Name: IP Adressing                   Version: 3.0.2      State: Enabled

Install Method: Marketplace

itilcategorygroups   Name: ItilCategory Groups            Version: 2.5.1      State: Installed / not activated

Install Method: Marketplace

kingict              Name: KingICT Plugin                 Version: 1.0.0      State: Enabled

Install Method: Manual

metademands          Name: Meta-Demands                   Version: 3.3.11     State: Enabled

Install Method: Marketplace

metabase             Name: Metabase                       Version: 1.3.3      State: Enabled

Install Method: Marketplace

satisfaction         Name: More satisfaction              Version: 1.6.2      State: Enabled

Install Method: Marketplace

moreticket           Name: More ticket                    Version: 1.7.4      State: Enabled

Install Method: Marketplace

genericobject        Name: Objects management             Version: 2.14.9     State: Enabled

Install Method: Marketplace

additionalalerts     Name: Others alerts                  Version: 2.4.0      State: Installed / not activated

Install Method: Marketplace

statecheck           Name: Statecheck Rules               Version: 2.4.3      State: Enabled

Install Method: Marketplace

manufacturersimports Name: Suppliers imports              Version: 3.0.8      State: Enabled

Install Method: Marketplace

taskdrop             Name: TaskDrop                       Version: 2.0.0      State: Enabled

Install Method: Marketplace

tasklists            Name: Tasks list                     Version: 2.0.3      State: Enabled

Install Method: Marketplace

ticketfilter         Name: Ticketfilter                   Version: 1.3.2      State: Installed / not activated

Install Method: Marketplace

timelineticket       Name: Timeline of tickets            Version: 10.0+1.2   State: Enabled

Install Method: Marketplace

tviewer              Name: TViewer                        Version: 2.0.2      State: Installed / not activated

Install Method: Manual

vip                  Name: VIP                            Version: 1.8.2      State: Enabled

Install Method: Marketplace

hookparser           Name: Webhook Parser                 Version: 1.0.0-beta1 State: Enabled

Install Method: Manual

yagp                 Name: YAGP                           Version: 2.3.1      State: Enabled

Install Method: Marketplace
Locales overrides


Anything else?


No response

      		
    

      
  





        

            


            

              
            

        

      


      
    








      

    



      

  
      



  

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There has been no activity on this issue for some time and therefore it is considered stale and will be closed automatically in 10 days.


If this issue is related to a bug, please try to reproduce on latest release. If the problem persist, feel free to add a comment to revive this issue.

If it is related to a new feature, please open a topic to discuss with community about this enhancement on suggestion website.


You may also consider taking a subscription to get professionnal support or contact GLPI editor team directly.

      		
    

  





        


            

            

              
            

        

      


      

            
  

    
  
    
    

  

  



    












      

  
            

    

      
    

    


      

          @github-actions
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          added
  the 

  Stale

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      Aug 18, 2024

    

  



    

    

      
    

    


      

          @github-actions
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            closed this as not planned
    Won't fix, can't repro, duplicate, stale


      Aug 28, 2024

    

  


    











  
  

    

      

  





  




  
  

              

  
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          @dhrzic