Unable to login when GLPI was open

[LuminousWing]

Code of Conduct

• I agree to follow this project's Code of Conduct

Is there an existing issue for this?

• I have searched the existing issues

Version

10.0.9

Bug description

My users have the issue that when they want to get into GLPI and they were logged in before, they got logged out now and when trying to login they get the message that their login is wrong, and after re-trying for 2-3 times it suddenly works, if you refresh before attempting to login, it seems to work okay but not always.
Does anyone else have this issue? It's quite annoying they sometimes have to try 3x to login...

Relevant log output

No response

Page URL

No response

Steps To reproduce

Have GLPI open but have the system log you out after some inactivity.+

Your GLPI setup information

Informatie installatie en configuratie van het systeem

GLPI 10.0.9 (/glpi => C:\inetpub\wwwroot\glpi)
Installation mode: TARBALL
Current language:nl_NL

Server

Operating system: Windows NT W2016GLPI 10.0 build 14393 (Windows Server 2016) AMD64
PHP 8.1.5 cgi-fcgi (Core, PDO, Phar, Reflection, SPL, SimpleXML, bcmath, calendar, cgi-fcgi, ctype, curl, date, dom, exif,
            fileinfo, filter, gd, hash, iconv, imap, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, readline, session,

            standard, tokenizer, xml, xmlreader, xmlwriter, zip, zlib)

Setup: max_execution_time="30" memory_limit="256M" post_max_size="8M" safe_mode="" session.save_handler="files"
            upload_max_filesize="2M"

Software: Microsoft-IIS/10.0
            Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36

Server Software: mariadb.org binary distribution
            Server Version: 10.6.7-MariaDB

            Server SQL Mode: STRICT_TRANS_TABLES,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION

            Parameters: root@localhost/sfzglpi

            Host info: localhost via TCP/IP

PHP version (8.1.5) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.
curl extension is installed.
gd extension is installed.
intl extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (10.6.7) is supported.
No files from previous GLPI version detected.
The log file has been created successfully.
Write access to C:\inetpub\wwwroot\glpi/files/_cache has been validated.
Write access to C:\inetpub\wwwroot\glpi/config has been validated.
Write access to C:\inetpub\wwwroot\glpi/files/_cron has been validated.
Write access to C:\inetpub\wwwroot\glpi/files has been validated.
Write access to C:\inetpub\wwwroot\glpi/files/_dumps has been validated.
Write access to C:\inetpub\wwwroot\glpi/files/_graphs has been validated.
Write access to C:\inetpub\wwwroot\glpi/files/_lock has been validated.
Write access to C:\inetpub\wwwroot\glpi/files/_pictures has been validated.
Write access to C:\inetpub\wwwroot\glpi/files/_plugins has been validated.
Write access to C:\inetpub\wwwroot\glpi/files/_rss has been validated.
Write access to C:\inetpub\wwwroot\glpi/files/_sessions has been validated.
Write access to C:\inetpub\wwwroot\glpi/files/_tmp has been validated.
Write access to C:\inetpub\wwwroot\glpi/files/_uploads has been validated.
Web server root directory configuration is not safe as it permits access to non-public files. See installation documentation for more details.
The following directories should be placed outside "C:\inetpub\wwwroot\glpi":
‣ "C:\inetpub\wwwroot\glpi/files" ("GLPI_VAR_DIR")
‣ "C:\inetpub\wwwroot\glpi\config" ("GLPI_CONFIG_DIR")
You can ignore this suggestion if your web server root directory is "C:\inetpub\wwwroot\glpi\public".
PHP directive "session.cookie_secure" should be set to "on" when GLPI can be accessed on HTTPS protocol.
PHP directive "session.cookie_httponly" should be set to "on" to prevent client-side script to access cookie values.
OS and PHP are relying on 64 bits integers.
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
Following extensions are installed: Phar, zip.
Following extensions are not present: bz2.
Zend OPcache extension is not present.
Following extensions are installed: ctype, iconv, mbstring.
Following extensions are not present: sodium.
Write access to C:\inetpub\wwwroot\glpi/marketplace has been validated.
Timezones seems not loaded, see https://glpi-install.readthedocs.io/en/latest/timezones.html.

GLPI constants

GLPI_ROOT: "C:\inetpub\wwwroot\glpi"
GLPI_CONFIG_DIR: "C:\inetpub\wwwroot\glpi/config"
GLPI_VAR_DIR: "C:\inetpub\wwwroot\glpi/files"
GLPI_MARKETPLACE_DIR: "C:\inetpub\wwwroot\glpi/marketplace"
GLPI_USE_CSRF_CHECK: "1"
GLPI_CSRF_EXPIRES: "7200"
GLPI_CSRF_MAX_TOKENS: "100"
GLPI_USE_IDOR_CHECK: "1"
GLPI_IDOR_EXPIRES: "7200"
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false
GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\/\/[^@:]+(\/.*)?$/"]
GLPI_TELEMETRY_URI: https://telemetry.glpi-project.org/
GLPI_INSTALL_MODE: "TARBALL"
GLPI_NETWORK_MAIL: glpi@teclib.com
GLPI_NETWORK_SERVICES: https://services.glpi-network.com/
GLPI_MARKETPLACE_ALLOW_OVERRIDE: true
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true
GLPI_USER_AGENT_EXTRA_COMMENTS: ""
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"
GLPI_AJAX_DASHBOARD: "1"
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: "0"
GLPI_CENTRAL_WARNINGS: "1"
GLPI_DOC_DIR: "C:\inetpub\wwwroot\glpi/files"
GLPI_CACHE_DIR: "C:\inetpub\wwwroot\glpi/files/_cache"
GLPI_CRON_DIR: "C:\inetpub\wwwroot\glpi/files/_cron"
GLPI_DUMP_DIR: "C:\inetpub\wwwroot\glpi/files/_dumps"
GLPI_GRAPH_DIR: "C:\inetpub\wwwroot\glpi/files/_graphs"
GLPI_LOCAL_I18N_DIR: "C:\inetpub\wwwroot\glpi/files/_locales"
GLPI_LOCK_DIR: "C:\inetpub\wwwroot\glpi/files/_lock"
GLPI_LOG_DIR: "C:\inetpub\wwwroot\glpi/files/_log"
GLPI_PICTURE_DIR: "C:\inetpub\wwwroot\glpi/files/_pictures"
GLPI_PLUGIN_DOC_DIR: "C:\inetpub\wwwroot\glpi/files/_plugins"
GLPI_RSS_DIR: "C:\inetpub\wwwroot\glpi/files/_rss"
GLPI_SESSION_DIR: "C:\inetpub\wwwroot\glpi/files/_sessions"
GLPI_TMP_DIR: "C:\inetpub\wwwroot\glpi/files/_tmp"
GLPI_UPLOAD_DIR: "C:\inetpub\wwwroot\glpi/files/_uploads"
GLPI_INVENTORY_DIR: "C:\inetpub\wwwroot\glpi/files/_inventories"
GLPI_NETWORK_REGISTRATION_API_URL: https://services.glpi-network.com/api/registration/
GLPI_MARKETPLACE_PLUGINS_API_URI: https://services.glpi-network.com/api/marketplace/
GLPI_I18N_DIR: "C:\inetpub\wwwroot\glpi/locales"
GLPI_VERSION: "10.0.9"
GLPI_SCHEMA_VERSION: 10.0.9@77fc44668eaae89b61d95fe606d20d93d66110cd
GLPI_MARKETPLACE_PRERELEASES: false
GLPI_MIN_PHP: "7.4.0"
GLPI_MAX_PHP: "8.3.0"
GLPI_YEAR: "2023"

Libraries

htmlawed/htmlawed version 1.2.14 in (C:\inetpub\wwwroot\glpi\vendor\htmlawed\htmlawed)
phpmailer/phpmailer version 6.8.0 in (C:\inetpub\wwwroot\glpi\vendor\phpmailer\phpmailer\src)
simplepie/simplepie version 1.5.8 in (C:\inetpub\wwwroot\glpi\vendor\simplepie\simplepie\library)
tecnickcom/tcpdf version 6.6.2 in (C:\inetpub\wwwroot\glpi\vendor\tecnickcom\tcpdf)
michelf/php-markdown in (C:\inetpub\wwwroot\glpi\vendor\michelf\php-markdown\Michelf)
true/punycode in (C:\inetpub\wwwroot\glpi\vendor\true\punycode\src)
iamcal/lib_autolink in (C:\inetpub\wwwroot\glpi\vendor\iamcal\lib_autolink)
sabre/dav in (C:\inetpub\wwwroot\glpi\vendor\sabre\dav\lib\DAV)
sabre/http in (C:\inetpub\wwwroot\glpi\vendor\sabre\http\lib)
sabre/uri in (C:\inetpub\wwwroot\glpi\vendor\sabre\uri\lib)
sabre/vobject in (C:\inetpub\wwwroot\glpi\vendor\sabre\vobject\lib)
laminas/laminas-i18n in (C:\inetpub\wwwroot\glpi\vendor\laminas\laminas-i18n\src)
laminas/laminas-servicemanager in (C:\inetpub\wwwroot\glpi\vendor\laminas\laminas-servicemanager\src)
monolog/monolog in (C:\inetpub\wwwroot\glpi\vendor\monolog\monolog\src\Monolog)
sebastian/diff in (C:\inetpub\wwwroot\glpi\vendor\sebastian\diff\src)
donatj/phpuseragentparser in (C:\inetpub\wwwroot\glpi\vendor\donatj\phpuseragentparser\src\UserAgent)
elvanto/litemoji in (C:\inetpub\wwwroot\glpi\vendor\elvanto\litemoji\src)
symfony/console in (C:\inetpub\wwwroot\glpi\vendor\symfony\console)
scssphp/scssphp in (C:\inetpub\wwwroot\glpi\vendor\scssphp\scssphp\src)
laminas/laminas-mail in (C:\inetpub\wwwroot\glpi\vendor\laminas\laminas-mail\src\Protocol)
laminas/laminas-mime in (C:\inetpub\wwwroot\glpi\vendor\laminas\laminas-mime\src)
rlanvin/php-rrule in (C:\inetpub\wwwroot\glpi\vendor\rlanvin\php-rrule\src)
blueimp/jquery-file-upload in (C:\inetpub\wwwroot\glpi\vendor\blueimp\jquery-file-upload\server\php)
ramsey/uuid in (C:\inetpub\wwwroot\glpi\vendor\ramsey\uuid\src)
psr/log in (C:\inetpub\wwwroot\glpi\vendor\psr\log\Psr\Log)
psr/simple-cache in (C:\inetpub\wwwroot\glpi\vendor\psr\simple-cache\src)
psr/cache in (C:\inetpub\wwwroot\glpi\vendor\psr\cache\src)
league/csv in (C:\inetpub\wwwroot\glpi\vendor\league\csv\src)
mexitek/phpcolors in (C:\inetpub\wwwroot\glpi\vendor\mexitek\phpcolors\src\Mexitek\PHPColors)
guzzlehttp/guzzle in (C:\inetpub\wwwroot\glpi\vendor\guzzlehttp\guzzle\src)
guzzlehttp/psr7 in (C:\inetpub\wwwroot\glpi\vendor\guzzlehttp\psr7\src)
glpi-project/inventory_format in (C:\inetpub\wwwroot\glpi\vendor\glpi-project\inventory_format\lib\php)
wapmorgan/unified-archive in (C:\inetpub\wwwroot\glpi\vendor\wapmorgan\unified-archive\src)
paragonie/sodium_compat in (C:\inetpub\wwwroot\glpi\vendor\paragonie\sodium_compat\src)
symfony/cache in (C:\inetpub\wwwroot\glpi\vendor\symfony\cache)
html2text/html2text in (C:\inetpub\wwwroot\glpi\vendor\html2text\html2text\src)
symfony/css-selector in (C:\inetpub\wwwroot\glpi\vendor\symfony\css-selector)
symfony/dom-crawler in (C:\inetpub\wwwroot\glpi\vendor\symfony\dom-crawler)
twig/twig in (C:\inetpub\wwwroot\glpi\vendor\twig\twig\src)
twig/string-extra in (C:\inetpub\wwwroot\glpi\vendor\twig\string-extra)
symfony/polyfill-ctype not found
symfony/polyfill-iconv not found
symfony/polyfill-mbstring not found
symfony/polyfill-php80 not found
symfony/polyfill-php81 not found
symfony/polyfill-php82 in (C:\inetpub\wwwroot\glpi\vendor\symfony\polyfill-php82)
league/oauth2-client in (C:\inetpub\wwwroot\glpi\plugins\oauthimap\vendor\league\oauth2-client\src\Provider)
league/oauth2-google in (C:\inetpub\wwwroot\glpi\plugins\oauthimap\vendor\league\oauth2-google\src\Provider)
thenetworg/oauth2-azure in (C:\inetpub\wwwroot\glpi\plugins\oauthimap\vendor\thenetworg\oauth2-azure\src\Provider)

LDAP directories

Server: '10.22.14.1', Port: '389', BaseDN: 'DC=sfz,DC=local', Connection filter:
                           '(&(objectClass=user)(objectCategory=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2)))', RootDN:

                           'adminbholemans@sfz.local', Use TLS: none

SQL replicas

Not active

Notifications

Way of sending emails: SMTP (anonymous@smtp.sfz.local)

Plugins list

            fields               Name: Additional fields              Version: 1.20.5     State: Enabled                                

                           Install Method: Manual

            mreporting           Name: More Reporting                 Version: 1.8.2      State: Enabled                                

                           Install Method: Manual

            oauthimap            Name: Oauth IMAP                     Version: 1.4.2      State: Enabled                                

                           Install Method: Manual

Anything else?

No response

[cedric-anne]

Hi,

If it works from time to time, then it is probably a connectivity issue with your LDAP. Try to upgrade to GLPI 10.0.15 to see if the problem persist. Some changes have been made on the LDAP connection feature to make it more resilient to errors. Even if your issue is not fixed, it may help you by providing more precise logs.

[cconard96]

It is also possible to be a CSRF issue. If you leave the GLPI login page open for more than 2 hours without refreshing it, the token for the login page expires and you will fail to login that first time. This should be less of an issue when GLPI 11 is released (see #16289).

Checking your GLPI logs (files/_log folder) for entries around the time of the issue should say exactly why it failed. Specifically, check access-errors.log and php-errors.log.

[LuminousWing]

That is usually how it happens, GLPI stays open and logged in but when clicking anywhere it takes you back to the login page which triggers the unable to login issue unless you try 3 times or refresh before attempting.

[github-actions]

There has been no activity on this issue for some time and therefore it is considered stale and will be closed automatically in 10 days.

If this issue is related to a bug, please try to reproduce on latest release. If the problem persist, feel free to add a comment to revive this issue.
If it is related to a new feature, please open a topic to discuss with community about this enhancement on suggestion website.

You may also consider taking a subscription to get professionnal support or contact GLPI editor team directly.