From ca13e79f041a44cf4aad8412059abff63150d6e1 Mon Sep 17 00:00:00 2001 From: Sam Coren <65245580+scoren-gl@users.noreply.github.com> Date: Thu, 7 Jan 2021 03:45:04 -0500 Subject: [PATCH] Update getting-in-touch.md (#3123) This page wasn't updated yet to reflect the community support channel shift from Grafana Community Slack -> Grafana Community Forums. Also added clarity re: support for Grafana Cloud-hosted Loki users and included community call information. --- docs/sources/community/getting-in-touch.md | 15 ++++++++++----- 1 file changed, 10 insertions(+), 5 deletions(-) diff --git a/docs/sources/community/getting-in-touch.md b/docs/sources/community/getting-in-touch.md index 6b9731ffef23..1b8c46ea6ab9 100644 --- a/docs/sources/community/getting-in-touch.md +++ b/docs/sources/community/getting-in-touch.md @@ -3,13 +3,18 @@ title: Contacting the Loki Team --- # Contacting the Loki Team -If you have any questions or feedback regarding Loki: +For questions regarding Loki: -- Ask a question on the Loki Slack channel. To invite yourself to the Grafana Slack, visit [http://slack.raintank.io/](http://slack.raintank.io/) and join the #loki channel. -- [File a GitHub issue](https://github.com/grafana/loki/issues/new) for bugs, issues and feature suggestions. +- Open source Loki users are welcome to post technical questions on the Grafana Labs Community Forums under the Grafana Loki category at [community.grafana.com](https://community.grafana.com). Please be mindful that this is a community-driven support channel moderated by Grafana Labs staff where Loki maintainers and community members answer questions when bandwidth allows. Be sure to review the [Community Guidelines](https://community.grafana.com/guidelines) before posting. +- Users deploying Loki via [Grafana Cloud](https://grafana.com/products/cloud/) can submit support tickets via the [Grafana.com Account Portal](https://grafana.com/login). +- For questions regarding Enterprise support for Loki, you can get in touch with the Grafana Labs team [here](https://grafana.com/contact?pg=docs). + +Your feedback is always welcome! To submit feedback or a report a potential bug: + +- [File a GitHub issue](https://github.com/grafana/loki/issues/new) for bugs, issues and feature suggestions. Grafana UI issues for the Loki data source plugin should be posted directly to the [Grafana repository](https://github.com/grafana/grafana/issues/new), not the Loki repository. - Send an email to [lokiproject@googlegroups.com](mailto:lokiproject@googlegroups.com), or visit the [google groups](https://groups.google.com/forum/#!forum/lokiproject) page. +- Join us for our monthly [Loki Community Call](https://docs.google.com/document/d/1MNjiHQxwFukm2J4NJRWyRgRIiK7VpokYyATzJ5ce-O8/edit?usp=sharing) on first Thursday of every month 12:00 UTC (8:00 am EST). + -Please file UI issues directly to the [Grafana repository](https://github.com/grafana/grafana/issues/new). -Your feedback is always welcome.