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Phone verification does not work because of invalid reCAPTCHA side key #2687

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lu1as opened this issue Jul 29, 2023 · 3 comments
Closed

Phone verification does not work because of invalid reCAPTCHA side key #2687

lu1as opened this issue Jul 29, 2023 · 3 comments
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bug Something isn't working more info needed

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@lu1as
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lu1as commented Jul 29, 2023

What went wrong?

What happened:

  • Phone verification via Twilio does nothing after clicking "Verify"
  • Browser console logs Uncaught Error: Invalid site key or not loaded in api.js: <key> althrough reCAPTCHA is not enabled

What did you expect to happen:

  • Verification code is sent and code input form is no longer greyed out

The issue was introduced with Grafana On-Call plugin v1.3.18 and it seems to be a frontend problem. Plugin version v1.3.17 with the same On-Call backend works fine.

How do we reproduce it?

  1. Open Grafana OnCall (with Twilio phone provider) and try to add a new phone number for a user
  2. Fill in the number and click verify
  3. Browser console logs Uncaught Error: Invalid site key or not loaded in api.js: <key> and no code is sent

Grafana OnCall Version

v1.3.19

Product Area

Other

Grafana OnCall Platform?

Kubernetes

User's Browser?

Firefox Version 115.0.2

Anything else to add?

No response

@lu1as lu1as added the bug Something isn't working label Jul 29, 2023
@lu1as
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lu1as commented Jul 31, 2023

It seems to be a bug in Grafana Cloud IRM, too. I'm not able to verify phone numbers anymore, the browser console logs the same message and the code input field stays greyed out.
I also tried it with Google Chrome.

@lu1as lu1as changed the title Twilio phone verification does not work because of invalid reCAPTCHA side key Phone verification does not work because of invalid reCAPTCHA side key Jul 31, 2023
@joeyorlando
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I'm able to reproduce as well on a Cloud stack
Screenshot 2023-07-31 at 13 49 14

@vadimkerr
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The fix is released in v1.3.20

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