We're installing using the package and have some different errors

[smr1619]

For the most part all the devices I've used the erase-install on has worked great. We're having some test users run this from self-service, but they're getting different errors or they say it never restarts. I'm assuming they're not letting it sit to automatically install to finish the process. Some are downloading to the /Applications folder, but not kicking off.

Preparing: 31.0% Failed to download required installer asset (SFR).

[erase-install] attempting to terminate the 'caffeinate' process - Termination message indicates success
/Library/Management/erase-install/erase-install.sh: line 1078: 8217 Terminated: 15 /usr/bin/caffeinate -dimsu -w $$

/Library/Management/erase-install/erase-install.sh: line 795: 10695 Killed: 9 dep_notify_progress startosinstall > /dev/null 2>&1

2nd Error
13 012-90254 12.6.1 21G217 2022-10-24 macOS Monterey
14 012-90253 11.7.1 20G918 2022-10-24 macOS Big Sur
15 012-93766 13.0.1 22A400 2022-11-09 macOS Ventura

Build 21G217 selected. Downloading #13...

Traceback (most recent call last):
File "/Library/Management/erase-install/installinstallmacos.py", line 1367, in
main()
File "/Library/Management/erase-install/installinstallmacos.py", line 1305, in main
os.link(download_pkg, local_pkg)
FileExistsError: [Errno 17] File exists: '/Library/Management/erase-install/content/downloads/36/13/012-90254-A_BJQ1VMPD44/z225i7bzise31eo21e4kgfkafz7zq0q9tu/InstallAssistant.pkg' -> '/Library/Management/erase-install/InstallAssistant-12.6.1-21G217.pkg'
[run_installinstallmacos] Error obtaining valid installer. Cannot continue.

[erase-install] attempting to terminate the 'caffeinate' process - Termination message indicates success
/Library/Management/erase-install/erase-install.sh: line 1078: 12924 Terminated: 15 /usr/bin/caffeinate -dimsu -w $$

/Library/Management/erase-install/erase-install.sh: line 795: 13000 Killed: 9 dep_notify_progress installinstallmacos > /dev/null 2>&1

Edit
To add another issue I just came across. When I first tested this script it was a few days prior to Ventura coming out. It worked my test devices, but apparently I had it set to download the latest OS and didn't realize Ventura just came out until I ran it on my test Mac and it installed Ventura. I had this set in self service for my team to test. One engineer ran it, but it didn't complete the install. That was a few weeks ago, so after multiple tests, I had him run it again, but it was trying to install Ventura on his Mac. Could it have cached the installer in the erase-install folder? Since then, I have used this on 9 devices and it's worked.

log/Library/Management/erase-install/erase-install.sh --reinstall --pkg --os=12 --update --min-drive-space=35 --current-user --check-power --no-fs --depnotify --cleanup-after-use

[grahampugh]

It's always somewhat more guess work without the full output, however, here's my guesses:

Error 1 is a network error/interruption.

Error 2 there is something preventing the existing files in the cache being overwritten - perhaps security software? You might need to delete the working directory (/Library/Management/erase-install) on that client and try again.

[grahampugh]

To answer your third issue, yes the Ventura installer could have been cached.

[smr1619]

[erase-install] Caffeinating this script (pid=44755)
[check_free_space] OK - 418 GB free/purgeable disk space detected
[check_power_status] OK - AC power detected
[erase-install] Looking for existing installer app or pkg
[find_existing_installer] No valid installer found.
[erase-install] Running on architecture arm64
yes Michael.Mikoly is a member of everyone
[get_user_details] User is a Volume Owner
[get_user_details] ask for password (attempt 1/5)
[check_password] Success: the password entered is the correct login password for User.
[erase-install] Opening DEPNotify download message (language=en)
[get_installinstallmacos] installinstallmacos.py is in /Library/Management/erase-install
[get_relocatable_python] Relocatable Python is installed in /Library/Management/erase-install
[run_installinstallmacos] Checking that selected version 12.6.1 is available

[run_installinstallmacos] This command is now being run:

installinstallmacos.py --workdir /Library/Management/erase-install --ignore-cache --pkg --version 12.6.1 --validate
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
0 0 0 0 0 0 0 0 --:--:-- --:--:-- --:--:-- 0
0 11.5G 0 115k 0 0 350k 0 9:35:00 --:--:-- 9:35:00 371k
0 11.5G 0 8511k 0 0 6399k 0 0:31:32 0:00:01 0:31:31 6487k

99 11.5G 99 11.4G 0 0 8182k 0 0:24:39 0:24:32 0:00:07 8126k
99 11.5G 99 11.4G 0 0 8182k 0 0:24:39 0:24:33 0:00:06 8121k
99 11.5G 99 11.5G 0 0 8182k 0 0:24:39 0:24:34 0:00:05 8124k
99 11.5G 99 11.5G 0 0 8183k 0 0:24:39 0:24:35 0:00:04 8123k
99 11.5G 99 11.5G 0 0 8183k 0 0:24:39 0:24:36 0:00:03 8572k
99 11.5G 99 11.5G 0 0 8183k 0 0:24:39 0:24:37 0:00:02 8569k
99 11.5G 99 11.5G 0 0 8183k 0 0:24:39 0:24:38 0:00:01 8572k
99 11.5G 99 11.5G 0 0 8184k 0 0:24:39 0:24:39 --:--:-- 8572k
100 11.5G 100 11.5G 0 0 8184k 0 0:24:39 0:24:39 --:--:-- 8573k

installinstallmacos.py - get macOS installers from the Apple software catalog

This Mac:
Model Identifier : MacBookPro18,1

Device ID : J316sAP
OS Version : 12.5.1
Build ID : 21G83

ProductID Version Build Post Date Title

1 071-78704 11.5.2 20G95 2021-08-18 macOS Big Sur
2 002-23589 11.6.1 20G224 2021-12-01 macOS Big Sur
3 002-42341 11.6.2 20G314 2022-01-14 macOS Big Sur
4 002-57023 11.6.3 20G415 2022-01-26 macOS Big Sur
5 002-65695 11.6.4 20G417 2022-02-17 macOS Big Sur
6 002-77154 11.6.5 20G527 2022-04-11 macOS Big Sur
7 012-08272 11.6.6 20G624 2022-05-24 macOS Big Sur
8 012-40387 11.6.8 20G730 2022-07-28 macOS Big Sur
9 012-51693 12.5.1 21G83 2022-08-24 macOS Monterey
10 012-40494 12.6 21G115 2022-09-20 macOS Monterey
11 012-38280 11.7 20G817 2022-09-20 macOS Big Sur
12 012-92138 13.0 22A380 2022-10-24 macOS Ventura
13 012-90254 12.6.1 21G217 2022-10-24 macOS Monterey
14 012-90253 11.7.1 20G918 2022-10-24 macOS Big Sur
15 012-93766 13.0.1 22A400 2022-11-09 macOS Ventura

Build 21G217 selected. Downloading #13...

Package downloaded to: /Library/Management/erase-install/InstallAssistant-12.6.1-21G217.pkg
[run_installinstallmacos] InstallAssistant package downloaded to /Library/Management/erase-install/InstallAssistant-12.6.1-21G217.pkg.
[erase-install] Closing DEPNotify download message (language=en)
/Library/Management/erase-install/erase-install.sh: line 795: 47320 Killed: 9 dep_notify_progress installinstallmacos > /dev/null 2>&1
[check_free_space] OK - 405 GB free/purgeable disk space detected

[unpack_pkg_to_applications_folder] Unpacking /Library/Management/erase-install/InstallAssistant-12.6.1-21G217.pkg into /Applications folder
installer: Package name is InstallAssistant-12.6.1-21G217
installer: Upgrading at base path /
installer: The upgrade was successful.
[unpack_pkg_to_applications_folder] Deleting /Library/Management/erase-install/InstallAssistant-12.6.1-21G217.pkg
[erase-install] WARNING! Running /Applications/Install macOS Monterey.app with reinstall option

[erase-install] Opening DEPNotify message (language=en)
[erase-install] Writing LaunchDaemon which will remove /Library/Management/erase-install at next boot
By using the agreetolicense option, you are agreeing that you have run this tool with the license only option and have read and agreed to the terms.
If you do not agree, press CTRL-C and cancel this process immediately.
Preparing to run macOS Installer...
Preparing: 0.0%
Preparing: 0.1%
Preparing: 0.2%
Preparing: 2.4%
Preparing: 2.5%
Preparing: 2.6%
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Preparing: 4.1%
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Preparing: 6.0%
Preparing: 6.1%
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Preparing: 6.3%
Preparing: 6.4%
Preparing: 6.5%
Preparing: 6.6%
Preparing: 6.7%
Preparing: 6.8%
Preparing: 6.9%
Preparing: 7.0%
Preparing: 7.1%
Preparing: 7.2%
Preparing: 7.3%
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Preparing: 7.5%
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Preparing: 8.1%
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Preparing: 13.7%
Preparing: 13.9%
Preparing: 14.5%
Preparing: 14.6%
Preparing: 15.4%
Preparing: 31.0% Failed to download required installer asset (SFR).

[erase-install] attempting to terminate the 'caffeinate' process - Termination message indicates success
/Library/Management/erase-install/erase-install.sh: line 1078: 44777 Terminated: 15 /usr/bin/caffeinate -dimsu -w $$

/Library/Management/erase-install/erase-install.sh: line 795: 51667 Killed: 9 dep_notify_progress startosinstall > /dev/null 2>&1

[smr1619]

Have another error now on my primary Mac where this has worked before. We are using a jamf helper that gives them a dialogue at first. It's downloading it, but when it hits 1% on the Upgrade screen it goes away. I've tried this on my home network which has worked before and in our Office where it's worked. Below is the command I'm usi
Erase_Error.txt
ng.

/Library/Management/erase-install/erase-install.sh --reinstall --pkg --version=12.6.2 --min-drive-space=35 --current-user --fs --depnotify --cleanup-after-use

[grahampugh]

Not sure if you read your log output, but it's pretty clear:

Preparing: 32.6%            Failed to download required installer asset (SFR).

Your preparation failed. From that output (which comes from startosinstall, not from the erase-install script), it looks like more things are being downloaded during the preparation phase, but that connection failed.

PS you said you're using jamfHelper but you're using DEPNotify.

[smr1619]

Thanks for the quick reply on this. Thanks for the info, I'll look into this issue, because I'm not sure what else would trying to download. It's downloading the the app, just not installing it. For the jamfhelper I should have said script, we were testing a script with some info regarding the update and for them to kick it of. Thanks again!