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Pop-Up Surveys #1769
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From a user-experience perspective, That coule be annoying to have a survey pop-up interrupting you when you're taking an action to do something else — it would also make me forget what I was in the middle of doing :) I'd prefer we make it so that it's more 'ambient' — visible but also ignorable. 'non-blocking' is another way of describing that. Can you pull together some ideas for that direction? You might also google around or screenshot non-interupting surveys (let's all do the same) |
Talked with Nate — Nate will aim to put together a 1-2 page PRD describing the tool (what is it, why, audience, outline/vision of functionality) by ~Nov 20. I'll use that to hand off to a designer on design team to work with Nate on how the UI looks and feels and works. |
Natalie (desiger) has joined the team - will be doing research into systems we might use, uis that are out there. nate is working towards a PRD draft on Mon Nov 20. we'll sync up on skack thanksgiving break, then check-in thurs nov 30 |
Research Team’s survey plans are now linked in the issue description above: https://docs.google.com/document/d/18pzn3OMbDqXKmiTlO9EVS0zUQuadPtharKjMuyacvlU/edit |
Had a great talk with Nate today about a shortcut to a MVP (minimal viable product) — one of the roadblocks we're up against right now is 'which survey tool?' To streamline, while we're still researching and deciding, we can simplify the problem by using Google Forms as a starting point. Google Forms is easy since we all have access to it, including being able to edit and view results. As this is built, we'll learn what's possible, what's valuable, and add useful features and functions, but the goal is MVP Once something is up and running, other survey tools we're considering can be plugged into what's already built pretty easily. Here's what we discussed: Concept
Requirements:
People involved:
Process (will depends on everyone's schedule):A) Talk to design, bring a simple design or show them the above (a few days to a week?) This is similar to what Nate was already planning, so consider it as an input to the product management process as a possible streamlining option! |
List of survey tool options Natalie Kiwan has researched: |
Adding updates from last meetings:Pop-up team has added 'competitive audit' and added it to Figma file: examples of surveys in other apps. Thanks everyone. Very helpful. Re: which survey tool to use — Decided on User Interface@ihorng has put together four design options, based on discussions with @neom500 @GigiUxR, research lead (and basically, the client for this feature), would like #4, but with an added time component — to have the prompt appear after X seconds so that it gives users time to get some of their task done first. Dev team thought this should be doable, and would take about a month, and would be lower priority than fixing any serious bugs with recent UI update. @neom500 and @GigiUxR will determine that time delay based on looking at Microsoft Clarity, with the goal of getting good results but also not preventing people from accomplishing their task. Gigi would also like to only allow a user to take a survey once, and if a user says 'No thanks' to the survey, that we'd ask them again on a future visit. Qiqi @qiqicodes and John @entrotech said that should be possible using cookies. Bryan @fancyham suggests possibly using the survey URL as the unique identifier, and if that doesn't work, serialize the surveys (1, 2, 3, etc.) The surveys will link out to a Google Form in a separate window/tab for now, but a future ideal may be to have the survey appear on top of our UI in the same window. Next steps
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Hey hey, can you post an update here — what’s the status and ETA for this? Thanks! |
This is related to, but not the same as this issue about surveys, but it shows up atop the search results rather than as a pop-up. |
Posting the survey we worked on together (@jelenaUX , @GigiUxR , @neom500 ) : The survey URL: and the edit view: https://docs.google.com/forms/d/116paExG_ySSqmUJliUxmGZMEUWYmSyApu4iRA3rJ1XA/edit Google can also show code for embedding as well from the Edit view > 'Send' button |
Latest designs (we are talking about changing black text on white, and then [Yes] [No, thanks]) |
First dev version is here (let's call it 'beta 1')... is currently on devla.foodoasis.net as of now: Had review meeting with design + research team, with dev. Feedback and changes based on those are listed here... to be spec'd out in more detail, as requested by dev: |
neom500 added this comment on Sep 8, 2024: 9/6/24 Feedback:Toast Message:
Inside and Post Survey
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ihorng added this comment on Sep 11, 2024: Toast Message:
Additional comments (Sept 13, 2024):
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Disregard the above color options. I will be using the design style guide that John provided to come up with the color options. |
Figma link: https://www.figma.com/design/9hPmNSsyaH2VMGNz5mffmI/FOLA-Design-%232?node-id=640-122&t=wMNYmITyir6PhIbK-1 Additional comments:
Updates:
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Related Research issues about gathering info about our users and food-seekers. Adding them here to connect the issues as this tool will help us with those research projects. |
Overview
Requirements (Functional/Nonfunctional): Surveys will capture a wide variety of feedback such as how users discovered our site or what improvements they wish to see. The first live survey will ask users why they came to our site and how they discovered our site. Cookies will be used so users who aren't using Incognito mode won't be asked to take the same survey they've already completed. However for every new survey, all users will see a survey message each time they visit our site until they complete it.
User Story: As a food seeker, I want to submit my feedback to help improve the site's user experience.
Acceptance Criteria:
Link to first survey:
During the 8/17/23 Leads and PM meeting, we discussed the FOLA site's retention rates with surveys being one tool to help capture user experience feedback. First steps would be for Design and Research teams to create a survey for users asking questions such as "Are you a FOLA volunteer?" or "This is the nth time you've used this site, what draws you back to our site?"
Google Forms could be used to draft those questions. Additionally, Design/Research should be able to create/edit surveys without involvement from development after initial development phase of implementing survey is completed. Design/Research will share updates on 9/21/23 PM and Leads meeting.
Please refer to the links below for further context:
Figma whiteboard:
https://www.figma.com/file/9hPmNSsyaH2VMGNz5mffmI/FOLA-Design-%232?type=design&node-id=640-122&mode=design
Related issues
Dev team's issue for this feature
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