Create a Guide: Product Analytics Best Practices

[ExperimentsInHonesty]

Overview

We need to create a guide to making Analytics so that we can get accurate metrics on users of your project

Action Items

The phases in the guide-making process are listed below. Each phase displayed in blue is linked to a wiki page with instructions on how to complete that phase. Open the wiki page in a new tab, copy the instructions for each part into the section labelled 'Tasks' at the bottom of this issue, and complete each task listed.

• Gather Examples Solo (open in a new tab)
• Gather Examples Collaboratively
• Create a Guide Draft
  • If needed, create a template
• Have your guide peer reviewed
• Present your guide for leadership review

Resources

Website Analytics

Top 20 web analytics tools from survey of 2000+ experts

To see what analytics tool a project is using

Look up their domain name at https://builtwith.com

used on Hack for LA projects

• Google Analytics
  • 311-data.org
• Mixpanel
  • 311-data.org

Session Replay

List of Session Replay Software options

used on Hack for LA projects

• HotJar
  • hackforla.org

Projects to Check

Tasks

• This is where you will copy instructions from the wiki page for the step you are currently on.

[Feygrance]

Projects to check

• 100 Automations

  • WIKI (nothing there)
  • Issues
    • Website Use Metrics 100Automations/Website#23 - has requirements for what they wanted their analytics to do. Also contains the snippet of code that they used, and screenshots of GA
  • Project cards (none)
  • Slack
    

• 311 Data

• Wiki

  • Hot Jar Notes of V1.
    • Requires access authorization I'll have to reach out to the team.
  • Data Analysis Google Docs Requires access authorization I'll have to reach out to the team.
  • Market Analysis Requires access authorization I'll have to reach out to the team.
  • Existing BI Dashboard with 311 data. Requires access authorization I'll have to reach out to the team.
    • Issues (nothing here)
    • Project cards (nothing here)
  • Slack
    
    
  • Access the Data
    • Wiki
    • Competitive Analysis. A google spreadsheet
    • Issues
    • Project Cards
    • Slack (nothing here)

• BallotNav

  • Wiki (nothing here)
  • Issues (nothing here)
  • Project Cards (nothing here)
  • Slack
    

• Brigade Organizer's Playbook

  • Wiki (nothing here)
  • Issues (nothing here)
  • Project Cards (nothing here)
  • Slack (Can't find any slack channel with this name).

• Civic Tech Index

  • Wiki (nothing here)
  • Issues (nothing here)
  • Project Cards (nothing here)
  • Slack (nothing here)

• Civic Tech Jobs

  • Wiki (nothing here)
  • Issues
    
    
  • Project Cards (same content as seen in issues)
  • Slack
    

• Civic Tech Structure

  • Wiki (nothing here)
  • Issues (nothing here)
  • Project Cards (nothing here)
  • Slack (Nothing here)

• Data Science Projects

  • Wiki (nothing here)
  • Issues analytics deck from april 2020 collabathon Google slides.
  • Project Cards (same example in issues)
  • Slack checked the channel named 'Data - Science" (Nothing here)

• Design Systems

  • Wiki (nothing here)
  • Issues (nothing here)
  • Project Cards (nothing here
  • Slack (nothing here)

• Engage

  • Wiki (this repo has no wiki)
  • Issues (this repo has no issues)
  • Project Cards (nothing here)
  • Slack
    
    - Engage PRD A Google Doc

• Expunge-Assist (formerly known as Record Clearance)

  • Wiki (nothing here)
  • Issues (nothing here)
  • Project Cards (nothing here)
  • Slack (nothing here)

• Food Oasis

  • Wiki (nothing here)
  • Issues (nothing here)
  • Project Cards
    Review and set up analytics food-oasis#1127
    
  • Slack
    

• GreenEarthOS

  • Wiki (nothing here)
  • Issues (nothing here)
  • Project Cards (nothing here)
  • Slack (nothing here)
    

• Guides

  • Wiki (nothing here)
  • Issues (nothing here)
  • Project Cards (nothing here)
  • Slack (nothing here)

• HomeUniteUs

  • Wiki (nothing here)
  • Issues (nothing here)
  • Project Cards (nothing here)
  • Slack (nothing here)

• Internship project

  • Wiki (nothing here)
  • Issues (nothing here)
  • Project Cards (nothing here)
  • Slack (nothing here)

• Lucky Parking

  • Wiki (nothing here)
  • Issues (nothing here)
  • Project Cards (nothing here)
  • Slack (nothing here)

• Open Community Survey

  • Wiki (nothing here)
  • Issues (nothing here)
  • Project Cards
    
  • Slack (nothing here)

• People Depot

  • Wiki (nothing here)
  • Issues (nothing here)
  • Project Cards (nothing here)
  • Slack (nothing here)

• TDM Calculator

  • Wiki (nothing here)
  • Issues
    
    Develop Template to apply analytics to other web products. Requires access authorization I'll have to reach out to the team.
    
  • Project Cards (nothing here)
  • Slack
    

• VRMS

  • Wiki (nothing here)
  • Issues (nothing here)
  • Project Cards
    
  • Slack
    

• Hack for LA's Website

  • Wiki (noting here)
  • Issues (noting here)
  • Project Cards (noting here)
  • Slack (nothing here)

• Youth Justice Nav

  • Wiki (noting here)
  • Issues (noting here)
  • Project Cards (noting here)
  • Slack (noting here)

[aymarmsba]

Prior version of issue

Overview

We need to create a guide to making Analytics so that we can get accurate metrics on users of your project

Action Items

• Gather examples of how other Hack for LA projects have done, adding each example as a link in the resources section
  • Once done, remove the "TG: Gather Examples" label and add the "TG: Draft Template" label
• Create a draft template, either in markdown format in this issue or a google doc in the old product management google drive new product management google drive>Product Management Guides
  • Once done, remove the "TG: Draft Template" label and add the "TG: Create Guide" label
• Create a guide on how to use the template
  • Once done, remove the "TG: Create Guide" label and add the "TG: Review Guide" label
• Review the guide with product management communities of practice
  • Once done, remove the "TG: Review Guide" label and add the "TG: Leadership Review" label
• Present to Hack for LA leadership team for sign off
  • Once approved, remove the "TG: Leadership Review" label and add the "TG: Place Guide" label
• Possibly create an issue template on .github
  • Include link to template under resources if you add it as a template in .github

Resources

• Refer to Create a Guide/Template: How to Format A Guide #106 for how to write a guide and the guide template
• Update issue Tracker: Templates & Guides #104 with the name of item you are working

Website Analytics

Top 20 web analytics tools from survey of 2000+ experts

To see what analytics tool a project is using

Look up their domain name at https://builtwith.com

used on Hack for LA projects

• Google Analytics
  • 311-data.org
• Mixpanel
  • 311-data.org

Session Replay

List of Session Replay Software options

used on Hack for LA projects

• HotJar
  • hackforla.org

[aymarmsba]

Assignee, Labels, Project Board Placement, and Milestones for this issue in the Product Repo: