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Troubleshooting

Violet Forest edited this page Apr 3, 2021 · 25 revisions

I found a bug. How do I report it?

Head over to the github issues to see if the issue hasn't already been reported. If it hasn't, you can submit it.

I'm having trouble syncing.

Try opening an incognito tab or clearing your cookies/cache to restart the wallet connection. You can also try a different browser. Also, try clicking the hamburger menu to "unsync" and then sync again.

How do I edit the description of my NFT after I minted it?

A transaction on a blockchain is irreversible. Once minted, you cannot edit the title, description, or tags. We recommend you consider burning it.

I minted an NFT twice by mistake. What do you suggest I do?

Usually we would tell you to burn one, but if the burn feature isn't working, we would suggest to wait a couple of days until it works. If you just started your account and can afford to start over from a new wallet, that is also an option.

Nothing is working and I've tried all the troubleshooting possible. What should I do?

We recommend to wait at least one day. The developers are constantly pushing updates to the site, and sometimes patience is the best answer.

Features not yet implemented. (At the moment there is no ETA or timeline available)

  • Changing % of royalties when your NFT is resold
  • Deleting tags already set in your NFT
  • Sorting/discovery by tags
  • Sorting your creations/collections
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