ADAX - doesn't update to or from cloud api

[inertia666]

The problem

I can no longer set the temperature of my ADAX heaters throught the cloud api connection.
Changing the temperature on the heater or from the ADAX app does not update the heater devices in Home Assistant.

Setting up the integration from scratch is successful. The heaters are found and the initial temperatures seem to be shown correctly in HA.

When i set up this stuff the first time I think i was using HA core 2024.7.x or 2024.8.x

No errors that I can see in the log.

What version of Home Assistant Core has the issue?

2024.9.3

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

adax

Link to integration documentation on our website

https://www.home-assistant.io/integrations/adax

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

[home-assistant]

Hey there @Danielhiversen, mind taking a look at this issue as it has been labeled with an integration (adax) you are listed as a code owner for? Thanks!

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[inertia666]

I did some more tests.

If I issue a temp change from home assistant then the mobile app receives the new temperature within 40-50 seconds. The heater is not changing its temperature until several minutes later.

It also takes a super long time for HA to get updates from the API.

I have emailed ADAX support to try and figure out where the delay is coming from.

[inertia666]

It is because heaters always take up to 10 minutes to sync with cloud changes.

Only exception is when user's phone is on same Wi-Fi as heater. Then Adax app is able to send target to heater directlly.

reply from ADAX so not an HA issue.