User Stories

##HOT User Stories##

Basic intro - Never encountered HOT before (maybe found a tweet about it)
Active/current projects - Journalist (wants to write an article)
Start mapping - New volunteer (a tecnical person, not familiar with mapping before, that got the information about help is needed to map on X project)

As a first-time HOT site visitor, I want to quickly learn more about HOT so that I can decide if I would like to get involved.

After seeing a #hotosm tweet retweeted by a friend, I clicked the link for HOTOSM and landed on the HOT homepage.
I don’t know anything about the Humanitarian OpenStreetMap Team, so I scan the homepage looking for something to grab my attention and explain who they are and what they do.
I skim a large one-sentence description and am interested by the idea of contributing to a map as a way of helping people.
I want to help, so I start looking for an easy way to get involved.
I click the large “Learn to Map” button/link because it sounds like an easy way to get started without leaving my computer.

As a journalist, I want to read about current HOT projects so that I can write an informed article.

After googling “Humanitarian OpenStreetMap projects”, I click on the link for “Ongoing Projects.” I already have a general understanding of HOT, but I skim the overview description for ongoing projects to confirm my understanding.
I click on the link to the first project, assuming that it is the most recent project. I would like to write about a project that is active and still interesting to a wide audience (high recognition of disaster or other emergency).
I read through the project description to familiarize myself with the project, checking for basic information like location, project goals, and project start date.
I would like more information about the project, and possibly an on-the-ground perspective, so I look for contact information.
I would like to include images and/or graphics with my article, so I look for a place to download high-quality images to supplement my article.

As a new volunteer/first-time mapper, I want mapping tutorials so that I can begin contributing to a mapping project.

I start on the HOT homepage and skim for something related to mapping.
I see a link that says “Learn to Map”, which is what I’d like to do, so I click the link.
[where does the link go? an internal page? directly to learnosm.org? would a shift to a new website be too jarring and disorienting?]

New volunteer

• Obvious links to learning to map (LearnOSM, HOT Training http://courses.hotosm.org/ ?)
• Link on home, present in top level navigation?
• Next step visible from end of tutorial (tasking manager? "Start mapping")
• HOT home page > "Learn to Map" link on home? > [directly to LearnOSM or HOT training? do we want to have them leave the HOT site so suddenly? but do we want an intermediate page, or is that slowing down the process? can a Learn to Map page on the HOT site be more useful than just a gateway to other tools?] > simple access to Tasking Manager at end of tutorial

Journalist

• Location on site for current projects
• General overview description of HOT projects
• Each project has description
• Description written to be understandable by non-HOT people?
• Each project lists location, goal(s), reason for creation (tsunami), start date
• Each project has contact listed for more info
• HOT home page > "Projects" navigation link > read an overview of HOT projects > click specific project >

Curious

• Brief description of HOT written in layman’s terms
• Immediately obvious location (home, about)
• Description includes positive outcomes from HOT work
• Description followed by simple next step, example: link with text “Learn to map”
• HOT home page > read 1-2 sentence description > click "Learn to Map"
• HOT home page > skim page > click "About" navigation item > [what do we want people to encounter first here? current structure of descriptions with links? 3-4 sentence descriptive paragraph? infographic of HOT impact or activities? video of testimonial or video of HOT overview?]