Your access token is not authorized - how to fix it?

[manoloxxl]

Hi,

I can see in my logs, that there are many errors:
getWebApi(): Error retrieving logs: 401 - {"detailMessage":"Your access token is not authorized","stackTrace":[],"suppressedExceptions":[]}

I created all tokens new, but the issue is the same. How can i fix this issue?

Best Regards

Manuel

Screenshots & Logfiles

nuki-extended.0	2022-12-13 16:27:15.700	warn	getWebApi(): Error retrieving logs: 401 - {"detailMessage":"Your access token is not authorized","stackTrace":[],"suppressedExceptions":[]}
nuki-extended.0	2022-12-13 16:27:15.453	warn	getWebApi(): Error retrieving logs: 401 - {"detailMessage":"Your access token is not authorized","stackTrace":[],"suppressedExceptions":[]}
nuki-extended.0	2022-12-13 16:27:15.197	warn	getWebApi(): Error retrieving logs: 401 - {"detailMessage":"Your access token is not authorized","stackTrace":[],"suppressedExceptions":[]}
nuki-extended.0	2022-12-13 16:27:14.993	warn	getWebApi(): Error retrieving notifications: 401 - {"detailMessage":"Your access token is not authorized","stackTrace":[],"suppressedExceptions":[]}
nuki-extended.0	2022-12-13 16:26:16.995	info	Listening for Nuki events on port 51989.
nuki-extended.0	2022-12-13 16:26:16.515	warn	Callback not attached because too many Callbacks attached to the Nuki Bridge already! Please delete a callback!
nuki-extended.0	2022-12-13 16:26:15.789	warn	getWebApi(): Error retrieving logs: 401 - {"detailMessage":"Your access token is not authorized","stackTrace":[],"suppressedExceptions":[]}
nuki-extended.0	2022-12-13 16:26:15.537	warn	getWebApi(): Error retrieving logs: 401 - {"detailMessage":"Your access token is not authorized","stackTrace":[],"suppressedExceptions":[]}
nuki-extended.0	2022-12-13 16:26:15.294	warn	getWebApi(): Error retrieving logs: 401 - {"detailMessage":"Your access token is not authorized","stackTrace":[],"suppressedExceptions":[]}
nuki-extended.0	2022-12-13 16:26:15.132	warn	getWebApi(): Error retrieving notifications: 401 - {"detailMessage":"Your access token is not authorized","stackTrace":[],"suppressedExceptions":[]}

Versions:

• Adapter version: 2.6.5
• JS-Controller version: 4.0.23 and 4.0.21
• Node version: 16.18.0 and 14.19.0
• Operating system: linux & docker

[manoloxxl]

Nobody else?

[Kroate]

Same Problem here......

[manoloxxl]

Same Problem here......

Let's check if there are same environments:

• Are you using the token generated by the bridge or by the web api?
• do you have more than one bridge in yout network

[JamesBHof]

Same problem.
I'm using the "long" token from web api and one bridge in network (Smart Lock 3.0).

I found this warining in log:

getWebApi(): Error retrieving smartlocks: Cannot read properties of undefined (reading 'toLowerCase')

[manoloxxl]

I‘ve removed the long token and now just use the local bridge token - error message is not longer visible. The problem seems to be the web API / long token.

I think, the manual and the gui should be updated with the information that only one of both is necessary and maybe also a hint why (or when) should be the local or the long web API key.

for a newbie the wiki is unclear - I’m pretty sure I’m not the only one that used both options - which is not useful/ necessary.