Install Issue

[msiosrc]

I have created the directory outside of web root called cc_docs and give write permission but after inserting all information on the installation first page when I click on Submit then a pop up message appears with red color i.e. "Sorry, it appears that the path to documents you specified (/var/cc_docs) either does not exist or is not writable. Please fix this and try again."

[test2a]

You do not need to write /var/ many times. I have tried "../cc_docs/" and that has worked many times.

Try that

[msiosrc]

You do not need to write /var/ many times. I have tried "../cc_docs/" and that has worked many times.

Try that

I have tried the way you advised but doesn't work. Please provide me the solution of the problem if possible;

[test2a]

what php version are you using? i hope its not new because i have had problems similar to yours with newer PHP. try to set i to 5.3.

also, if you can install my fork https://github.com/test2a/ClinicCases and try if that installs

[test2a]

https://web.archive.org/web/20201030070219/http://cliniccases.com/forums/discussion/315/installation-error

also, try this

" If you do not have access to anything outside of your web root, you can put the directory in your web root (e.g., /var/www/cliniccases/cc_docs), but be warned that this is insecure. Anybody with the specific file url can access your clinic's documents! In either case, make sure that this directory is writable (e.g. sudo chmod 777 cc_docs)"

if you have access to your php backend, try to right click on a folder INSIDE your installation root folder and then try to right click and set its permission..

i have to ask, does it not ask your "installation root" is wrong? what have you put in that field?

[msiosrc]

I am using php version 7.4.29. I have also tried by changing php version to 5.3 but showing same result.

I have tried by giving all necessary permission to 777 but no result

[test2a]

@msiosrc please put /var/www/cc_docs and try.

[test2a]

Create the /var/www/cc_docs/ folder first

[msiosrc]

I have created the folder "/var/www/cc_docs/" but showing the same error message

e

[msiosrc]

Is there any possibility of a compatibility problem or configuration problem with my server or cPanel?

[test2a]

Not sure what the problem is. Please downgrade to php 5 and try again maybe. I had the same issue and i managed to solve this somehow.

Can you check permission on /var/www/cc_docs/ ?

[test2a]

would you be comfortable sharing a temporary login to your cpanel /hosting? This isn't a great way to diagnose the problem which I'm sure wouldn't be much difficult.

[adilali786]

Were you all ever able to solve this problem? I'm having the exact issue and can't seem to find a way around it..

[test2a]

@adilali786 yep, i can give you some small suggestions to try.

check your php version first, is it the latest one or older?
if you put the data into /var/www/html , "../cc_docs" try this and put cc_docs permission as 777. it takes a few tries, you can look up wordpress installation errors and you can get a fair idea.

can you show screenshots of your specific problem i can atempt to help?

[Theuridev]

I have created the folder "/var/www/cc_docs/" but showing the same error message

e

Hi, how did you solve this issue? I am experiencing the same.

[test2a]

hey @Theuridev

[test2a]

sorry for the late response but i was able to solve this....

i am using https://github.com/test2a/ClinicCases
my fork of cliniccases as there are 1-2 PRs that havent been merged in the master. anyways,

here is my "file manager".

what i did was

1. download zip from https://github.com/test2a/ClinicCases, upload to public_html
   extract and it gets extracted to Cliniccases-master folder.
   open that folder and move all files to public_html

now when you open domain/_INSTALL

in path to clinic cases, "../" without quotes ../
and in path to documents, "../cc_docs"..

also, i set permission of cc_docs to 777 recursive and it should work. please try this and let me know. i am willing to walk you through with this

[test2a]

@Theuridev upon checking the final product, i found that there are some bugs in my fork so you should use vanilla cliniccases and everything else as is