Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Jump to bottom

Installation issues: Kaltura 10.4.0-1 on Redhat6.6 “Invalid object id[0]” and other issues. #348

Closed
kiranp opened this issue Feb 16, 2015 · 1 comment
Closed

Installation issues: Kaltura 10.4.0-1 on Redhat6.6 “Invalid object id[0]” and other issues. #348

kiranp opened this issue Feb 16, 2015 · 1 comment

Comments

@kiranp
Copy link

kiranp commented Feb 16, 2015

I am trying to install latest Kaltura (10.4.0-1) on "Red Hat Enterprise Linux Server release 6.6 (Santiago)". Have been running into several issues with the installation, especially with getting Admin Console to work. (Errors such as "Publisher: Invalid user id" when I login to Admin Console, a random "Invalid_KS" etc). I got around all those issues and some other issues with installer, after fair amount of troubleshooting. Now, I am running into this error when I try to launch Admin Console:

{code}
2015-02-16 16:19:37 [0.000988] [50.184.217.225] [219539087] [API] [KalturaFrontController->getExceptionObject] ERR: exception 'KalturaAPIException' with message 'Invalid object id [0]' in /opt/kaltura/app/api_v3/services/UserRoleService.php:91
{code}

Ran kaltura-sanity.sh
Output:
{code}
[Space on /] [PASSED, RC: 0] - [.003070132]
[Space on /opt/kaltura/web] [PASSED, RC: 0] - [.003066093]
[Check httpd daemon status] [PASSED, RC: 0] - [.025768718]
Napping 1 seconds to allow the daemon httpd to finish its init after monit restarted it..
Napping 1 seconds to allow the daemon httpd to finish its init after monit restarted it..
Napping 1 seconds to allow the daemon httpd to finish its init after monit restarted it..
Napping 1 seconds to allow the daemon httpd to finish its init after monit restarted it..
Napping 1 seconds to allow the daemon httpd to finish its init after monit restarted it..
Napping 1 seconds to allow the daemon httpd to finish its init after monit restarted it..
Napping 1 seconds to allow the daemon httpd to finish its init after monit restarted it..
Napping 1 seconds to allow the daemon httpd to finish its init after monit restarted it..
Napping 1 seconds to allow the daemon httpd to finish its init after monit restarted it..
Napping 1 seconds to allow the daemon httpd to finish its init after monit restarted it..
[Check httpd daemon is started by Monit] [PASSED, RC: 0] - [11.321704310]
[check daemon httpd init status] [PASSED, RC: 0] - [.005055916]
[Check kaltura-sphinx daemon status] [PASSED, RC: 0] - [.036161250]
Napping 1 seconds to allow the daemon kaltura-sphinx to finish its init after monit restarted it..
Napping 1 seconds to allow the daemon kaltura-sphinx to finish its init after monit restarted it..
Napping 1 seconds to allow the daemon kaltura-sphinx to finish its init after monit restarted it..
Napping 1 seconds to allow the daemon kaltura-sphinx to finish its init after monit restarted it..
Napping 1 seconds to allow the daemon kaltura-sphinx to finish its init after monit restarted it..
Napping 1 seconds to allow the daemon kaltura-sphinx to finish its init after monit restarted it..
Napping 1 seconds to allow the daemon kaltura-sphinx to finish its init after monit restarted it..
[Check kaltura-sphinx daemon is started by Monit] [PASSED, RC: 0] - [7.779686113]
[check daemon kaltura-sphinx init status] [PASSED, RC: 0] - [.004314777]
[Check kaltura-batch daemon status] [PASSED, RC: 0] - [.025591255]
Napping 1 seconds to allow the daemon kaltura-batch to finish its init after monit restarted it..
Napping 1 seconds to allow the daemon kaltura-batch to finish its init after monit restarted it..
Napping 1 seconds to allow the daemon kaltura-batch to finish its init after monit restarted it..
Napping 1 seconds to allow the daemon kaltura-batch to finish its init after monit restarted it..
Napping 1 seconds to allow the daemon kaltura-batch to finish its init after monit restarted it..
Napping 1 seconds to allow the daemon kaltura-batch to finish its init after monit restarted it..
Napping 1 seconds to allow the daemon kaltura-batch to finish its init after monit restarted it..
Napping 1 seconds to allow the daemon kaltura-batch to finish its init after monit restarted it..
[Check kaltura-batch daemon is started by Monit] [PASSED, RC: 0] - [8.215515169]
[check daemon kaltura-batch init status] [PASSED, RC: 0] - [.003919044]
[Check kaltura-monit daemon status] [PASSED, RC: 0] - [.017541722]
[check daemon kaltura-monit init status] [PASSED, RC: 0] - [.003928550]
[Check memcached daemon status] [PASSED, RC: 0] - [.017370444]
Napping 1 seconds to allow the daemon memcached to finish its init after monit restarted it..
Napping 1 seconds to allow the daemon memcached to finish its init after monit restarted it..
Napping 1 seconds to allow the daemon memcached to finish its init after monit restarted it..
Napping 1 seconds to allow the daemon memcached to finish its init after monit restarted it..
Napping 1 seconds to allow the daemon memcached to finish its init after monit restarted it..
Napping 1 seconds to allow the daemon memcached to finish its init after monit restarted it..
Napping 1 seconds to allow the daemon memcached to finish its init after monit restarted it..
[Check memcached daemon is started by Monit] [PASSED, RC: 0] - [7.262274607]
[check daemon memcached init status] [PASSED, RC: 0] - [.004111495]
[kaltura-html5lib ver in KMC config.ini] [PASSED, RC: 0] - [.067955556]
[kaltura-kdp3 ver in KDP3 config.ini] [PASSED, RC: 0] - [.036589998]
[kaltura-kmc ver in KMC config.ini] [PASSED, RC: 0] - [.041154677]
[Get KMC SWFs] [PASSED, RC: 0] - [.141444536]
[check_testme_page] [PASSED, RC: 0] - [10.098046282]
[check_kmc_index_page] [PASSED, RC: 0] - [.017431906]
[check_admin_console_index_page] [PASSED, RC: 0] - [10.148367195]
[check_studio_index_page] [FAILED, RC: 1] - [5.582479320]
[Create Partner] [FAILED, RC: 255] - [6.056216273]
Partner creation failed. I will skip all tests that require it.
[Red5 file upload] [PASSED, RC: 0] - [3.023562415]

Thank you for running Kaltura! To keep Kaltura viable, stable and well tested, please join the community and help by contributing sanity tests that verify overall platform stability: http://bit.ly/kaltura-ci , and by contributing to the project roadmap by solving simple tasks and challenges: http://bit.ly/kaltura-tasks.

{code}

Kaltlog shows these errors:
{code}
2015-02-16 17:28:47 [2117575988] [InfraBootstrapper->_initNavigation] DEBUG: Loading plugin[eventNotification]
2015-02-16 17:28:47 [2117575988] [InfraBootstrapper->_initNavigation] ERR: exception 'Exception' with message 'Class [KalturaInternalToolsPluginSystemHelperAction] requires permissions [Array
(
--
]' in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err('Class [KalturaI...')
--
#6 {main}
2015-02-16 17:28:47 [2117575988] [InfraBootstrapper->_initNavigation] ERR: exception 'Exception' with message 'Class [VirusScanListAction] requires permissions [Array
(
--
]' in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err('Class [VirusSca...')
--
#6 {main}
2015-02-16 17:28:47 [2117575988] [InfraBootstrapper->_initNavigation] ERR: exception 'Exception' with message 'Class [VirusScanConfigureAction] requires permissions [Array
(
--
]' in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err('Class [VirusSca...')
--
#6 {main}
2015-02-16 17:28:47 [2117575988] [InfraBootstrapper->_initNavigation] ERR: exception 'Exception' with message 'Class [VirusScanSetStatusAction] requires permissions [Array
(
--
]' in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err('Class [VirusSca...')
--
#6 {main}
2015-02-16 17:28:47 [2117575988] [InfraBootstrapper->_initNavigation] ERR: exception 'Exception' with message 'Class [DistributionProfileListAction] requires permissions [Array
(
--
]' in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err('Class [Distribu...')
--
#6 {main}
2015-02-16 17:28:47 [2117575988] [InfraBootstrapper->_initNavigation] ERR: exception 'Exception' with message 'Class [DistributionProfileConfigureAction] requires permissions [Array
(
--
]' in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err('Class [Distribu...')
--
#6 {main}
2015-02-16 17:28:47 [2117575988] [InfraBootstrapper->_initNavigation] ERR: exception 'Exception' with message 'Class [DistributionProfileUpdateStatusAction] requires permissions [Array
(
--
]' in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err('Class [Distribu...')
--
#6 {main}
2015-02-16 17:28:47 [2117575988] [InfraBootstrapper->_initNavigation] ERR: exception 'Exception' with message 'Class [GenericDistributionProvidersListAction] requires permissions [Array
(
--
]' in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err('Class [GenericD...')
--
#6 {main}
2015-02-16 17:28:47 [2117575988] [InfraBootstrapper->_initNavigation] ERR: exception 'Exception' with message 'Class [GenericDistributionProviderConfigureAction] requires permissions [Array
(
--
]' in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err('Class [GenericD...')
--
#6 {main}
2015-02-16 17:28:47 [2117575988] [InfraBootstrapper->_initNavigation] ERR: exception 'Exception' with message 'Class [GenericDistributionProviderDeleteAction] requires permissions [Array
(
--
]' in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err('Class [GenericD...')
--
#6 {main}
2015-02-16 17:28:47 [2117575988] [InfraBootstrapper->_initNavigation] ERR: exception 'Exception' with message 'Class [XsltTesterAction] requires permissions [Array
(
--
]' in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err('Class [XsltTest...')
--
#6 {main}
2015-02-16 17:28:47 [2117575988] [InfraBootstrapper->_initNavigation] ERR: exception 'Exception' with message 'Class [XsltTesterApiAction] requires permissions [Array
(
--
]' in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err('Class [XsltTest...')
--
#6 {main}
2015-02-16 17:28:47 [2117575988] [InfraBootstrapper->_initNavigation] ERR: exception 'Exception' with message 'Class [DropFolderListAction] requires permissions [Array
(
--
]' in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err('Class [DropFold...')
--
#6 {main}
2015-02-16 17:28:47 [2117575988] [InfraBootstrapper->_initNavigation] ERR: exception 'Exception' with message 'Class [DropFolderConfigureAction] requires permissions [Array
(
--
]' in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err('Class [DropFold...')
--
#6 {main}
2015-02-16 17:28:47 [2117575988] [InfraBootstrapper->_initNavigation] ERR: exception 'Exception' with message 'Class [DropFolderSetStatusAction] requires permissions [Array
(
--
]' in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err('Class [DropFold...')
--
#6 {main}
2015-02-16 17:28:47 [2117575988] [InfraBootstrapper->_initNavigation] ERR: exception 'Exception' with message 'Class [EventNotificationTemplatesListAction] requires permissions [Array
(
--
]' in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err('Class [EventNot...')
--
#6 {main}
2015-02-16 17:28:47 [2117575988] [InfraBootstrapper->_initNavigation] ERR: exception 'Exception' with message 'Class [EventNotificationTemplateConfigureAction] requires permissions [Array
(
--
]' in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err('Class [EventNot...')
--
#6 {main}
2015-02-16 17:28:47 [2117575988] [InfraBootstrapper->_initNavigation] ERR: exception 'Exception' with message 'Class [EventNotificationTemplateUpdateStatusAction] requires permissions [Array
(
--
]' in /opt/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /opt/kaltura/app/ui_infra/InfraBootstrapper.php(113): KalturaLog::err('Class [EventNot...')
--
==> /opt/kaltura/log/kaltura_apache_errors.log <==
[Mon Feb 16 17:28:53 2015] [error] [client 10.136.99.186] File does not exist: /opt/kaltura/app/alpha/web/apps
{code}

Any suggestions on how to fix these errors?
@DBezemer
Copy link
Contributor

@kiranp and updates on your install attempts?
If you're still running into these errors, please post the error messages that occurred before trying to access the application.

Typically these errors occur because curl cannot connect to your specified domain name, so make sure your hostname resolves correctly and there are no firewalls interfering.

@jessp01 jessp01 closed this as completed Jul 31, 2015
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Assignees
No one assigned
Labels
None yet
Milestone
No milestone
Development

No branches or pull requests
3 participants
@kiranp @DBezemer @jessp01