diff --git a/packages/manager/.changeset/pr-10248-upcoming-features-1709325591286.md b/packages/manager/.changeset/pr-10248-upcoming-features-1709325591286.md
new file mode 100644
index 00000000000..a235d89664f
--- /dev/null
+++ b/packages/manager/.changeset/pr-10248-upcoming-features-1709325591286.md
@@ -0,0 +1,5 @@
+---
+"@linode/manager": Upcoming Features
+---
+
+Display parent email in user menu for restricted parent users without access to company name ([#10248](https://github.com/linode/manager/pull/10248))
diff --git a/packages/manager/src/features/TopMenu/UserMenu/UserMenu.test.tsx b/packages/manager/src/features/TopMenu/UserMenu/UserMenu.test.tsx
index a4424eabad5..9254b677082 100644
--- a/packages/manager/src/features/TopMenu/UserMenu/UserMenu.test.tsx
+++ b/packages/manager/src/features/TopMenu/UserMenu/UserMenu.test.tsx
@@ -197,4 +197,48 @@ describe('UserMenu', () => {
     expect(within(userMenuPopover).getByText('Child Company')).toBeVisible();
     expect(within(userMenuPopover).getByText('Switch Account')).toBeVisible();
   });
+
+  it('shows the parent email for a parent user if their company name is not set', async () => {
+    // Mock a forbidden request to the /account endpoint, which happens if Billing (Account) Access is None.
+    server.use(
+      rest.get('*/account/users/*/grants', (req, res, ctx) => {
+        return res(
+          ctx.json(
+            grantsFactory.build({
+              global: {
+                account_access: null,
+              },
+            })
+          )
+        );
+      }),
+      rest.get('*/account', (req, res, ctx) => {
+        return res(ctx.status(403));
+      }),
+      rest.get('*/profile', (req, res, ctx) => {
+        return res(
+          ctx.json(
+            profileFactory.build({
+              email: 'parent@parent.com',
+              user_type: 'parent',
+              username: 'parent-username',
+            })
+          )
+        );
+      })
+    );
+
+    const { findByLabelText, findByTestId } = renderWithTheme(<UserMenu />, {
+      flags: { parentChildAccountAccess: true },
+    });
+
+    const userMenuButton = await findByLabelText('Profile & Account');
+    fireEvent.click(userMenuButton);
+
+    const userMenuPopover = await findByTestId('user-menu-popover');
+
+    expect(
+      within(userMenuPopover).getByText('parent@parent.com')
+    ).toBeVisible();
+  });
 });
diff --git a/packages/manager/src/features/TopMenu/UserMenu/UserMenu.tsx b/packages/manager/src/features/TopMenu/UserMenu/UserMenu.tsx
index 68280bf0d39..d900920e35b 100644
--- a/packages/manager/src/features/TopMenu/UserMenu/UserMenu.tsx
+++ b/packages/manager/src/features/TopMenu/UserMenu/UserMenu.tsx
@@ -80,12 +80,16 @@ export const UserMenu = React.memo(() => {
     ((!isChildAccountAccessRestricted && isParentUser) || isProxyUser);
   const open = Boolean(anchorEl);
   const id = open ? 'user-menu-popover' : undefined;
-  const companyName =
-    (hasParentChildAccountAccess &&
-      profile?.user_type !== 'default' &&
-      account?.company) ??
-    '';
-  const showCompanyName = hasParentChildAccountAccess && companyName;
+
+  // If there is no company name to identify an account, fall back on the email.
+  // Covers an edge case in which a restricted parent user without `account_access` cannot access the account company.
+  const companyNameOrEmail =
+    hasParentChildAccountAccess &&
+    profile?.user_type !== 'default' &&
+    account?.company
+      ? account.company
+      : profile?.email;
+
   const { isParentTokenExpired } = useParentTokenManagement({ isProxyUser });
 
   // Used for fetching parent profile and account data by making a request with the parent's token.
@@ -117,11 +121,11 @@ export const UserMenu = React.memo(() => {
   React.useEffect(() => {
     // Run after we've switched to a proxy user.
     if (isProxyUser) {
-      enqueueSnackbar(`Account switched to ${companyName}.`, {
+      enqueueSnackbar(`Account switched to ${companyNameOrEmail}.`, {
         variant: 'success',
       });
     }
-  }, [isProxyUser, companyName, enqueueSnackbar]);
+  }, [isProxyUser, companyNameOrEmail, enqueueSnackbar]);
 
   const accountLinks: MenuLink[] = React.useMemo(
     () => [
@@ -223,19 +227,19 @@ export const UserMenu = React.memo(() => {
             <Stack alignItems={'flex-start'}>
               <Typography
                 sx={{
-                  fontSize: showCompanyName ? '0.775rem' : '0.875rem',
+                  fontSize: companyNameOrEmail ? '0.775rem' : '0.875rem',
                 }}
               >
                 {userName}
               </Typography>
-              {showCompanyName && (
+              {companyNameOrEmail && (
                 <Typography
                   sx={(theme) => ({
                     fontFamily: theme.font.bold,
                     fontSize: '0.875rem',
                   })}
                 >
-                  {companyName}
+                  {companyNameOrEmail}
                 </Typography>
               )}
             </Stack>
@@ -273,7 +277,9 @@ export const UserMenu = React.memo(() => {
             fontSize="1.1rem"
           >
             <strong>
-              {canSwitchBetweenParentOrProxyAccount ? companyName : userName}
+              {canSwitchBetweenParentOrProxyAccount && companyNameOrEmail
+                ? companyNameOrEmail
+                : userName}
             </strong>
           </Typography>
           {canSwitchBetweenParentOrProxyAccount && (
@@ -289,23 +295,11 @@ export const UserMenu = React.memo(() => {
           <Box>
             <Heading>My Profile</Heading>
             <Divider color="#9ea4ae" />
-            <Grid container>
-              <Grid
-                container
-                direction="column"
-                rowGap={1}
-                wrap="nowrap"
-                xs={6}
-              >
+            <Grid columnSpacing={2} container rowSpacing={1}>
+              <Grid container direction="column" wrap="nowrap" xs={6}>
                 {profileLinks.slice(0, 4).map(renderLink)}
               </Grid>
-              <Grid
-                container
-                direction="column"
-                rowGap={1}
-                wrap="nowrap"
-                xs={6}
-              >
+              <Grid container direction="column" wrap="nowrap" xs={6}>
                 {profileLinks.slice(4).map(renderLink)}
               </Grid>
             </Grid>