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rt3cli
executable file
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rt3cli
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#!/usr/bin/perl
#
# rt3cli - the backend of rt3fingerd
#
# davef - Jun04
#
use Date::Manip;
$date=`date`;
$rtdate=`date "+\%Y-\%m-\%d \%H:\%M:\%S"`;
chomp ($rtdate);
select(STDOUT); $|=1;
use DBI;
my $database;
my $hostname;
my $user;
my $password;
$hostname = "my.db.host.name";
$user = "dbuser";
$password = "dbpass";
my $port = '';
my $privgid = '4';
my $pkgmntaddr = "david.freedman@uk.clara.net";
my $dsn = "DBI:mysql:database=$database;host=$hostname;port=$port";
my $dbh = DBI->connect($dsn,
$user,
$password,
{'RaiseError' => 1});
format UserTopTemplate =
New or Open tickets for @<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
$ticketsfor
Id Status Last Updated Queue Subject
====== ========= =================== ========== ===============================
.
format UserTemplate =
@<<<<<< @<<<<<<<< @<<<<<<<<<<<<<<<<<< @<<<<<<<<< ^<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
$ary[0],$ary[1],$ary[2], $ary[3], $ary[5]
~~ ^<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
$ary[5]
--------------------------------------------------------------------------------
.
format QueueTopTemplate =
New or Open tickets for @<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
$ticketsfor
Id Status Last Updated User Subject
====== ========= =================== ========== ===============================
.
format QueueTemplate =
@<<<<<< @<<<<<<<< @<<<<<<<<<<<<<<<<<< @<<<<<<<<< ^<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
$ary[0],$ary[1],$ary[2], $ary[4], $ary[5]
~ ^<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
$ary[5]
--------------------------------------------------------------------------------
.
#Get args
$param = $ARGV[0];
#Get user
$mapuser=$ENV{'MAPUSER'};
$mapuser='nobody' unless ($mapuser);
$query = "select id from Users where Name='$mapuser'";
$sth = $dbh->prepare($query) or die "Can't prepare mapuser query";
$sth->execute || die "Can't execute statement: $DBI::errstr";
$mapuid = $sth->fetchrow_array;
$ticketstatustolookfornormal = "and Tickets.Status!='Resolved' and Tickets.Status!='Rejected' and Tickets.Status!='Deleted'";
if ($param=~m/^u.*/) { $ticketstatustolookfor = $ticketstatustolookfornormal };
if ($param=~m/^w.*/) { $ticketstatustolookfor = $ticketstatustolookfornormal };
if ($param=~m/^q.*/) { $ticketstatustolookfor = $ticketstatustolookfornormal };
if ($param=~m/^(u|U)(.*)/) {
$ticketsfor=$2;
&dienice unless $ticketsfor;
$query = "select Tickets.id, Tickets.Status, Tickets.LastUpdated, Queues.Name, Users.name, Tickets.Subject from Tickets,Queues,Users where Tickets.Queue=Queues.id and Tickets.Owner=Users.id and Users.Name='$ticketsfor' $ticketstatustolookfor order by Tickets.LastUpdated;";
$sth = $dbh->prepare($query) or die "Can't prepare queue query";
$rc = $sth->execute || die "Can't execute statement: $DBI::errstr";
my $privgid = '4';
while (@ary = $sth->fetchrow_array) {
$updateddate= ParseDate($ary[2]);
$ary[2]=DateCalc($date,$updateddate,\$err,1);
$ary[2]=~s/-(\d+)\:(\d+)\:(\d+)\:(\d+)\:(\d+)\:(\d+)\:(\d+)/${2}m${3}w${4}d - ${5}h${6}m$7{s}/g;
$^ = 'UserTopTemplate';
$~ = 'UserTemplate';
write;
}
$dbh->disconnect;
}
elsif ($param=~m/^(w|W)(.*)/) {
$ticketsfor=$2;
&dienice unless $ticketsfor;
$query = "select distinct Tickets.id, Tickets.Status, Tickets.LastUpdated, Queues.Name, Users.name, Tickets.Subject from Users inner join Transactions on (Users.id = Transactions.creator) inner join Tickets on (Transactions.ObjectId = Tickets.id) inner join Queues on (Tickets.queue = Queues.id) where Users.Name='$ticketsfor' $ticketstatustolookfor order by Tickets.LastUpdated;";
$sth = $dbh->prepare($query) or die "Can't prepare queue query";
$rc = $sth->execute || die "Can't execute statement: $DBI::errstr";
my $privgid = '4';
while (@ary = $sth->fetchrow_array) {
$updateddate= ParseDate($ary[2]);
$ary[2]=DateCalc($date,$updateddate,\$err,1);
$ary[2]=~s/-(\d+)\:(\d+)\:(\d+)\:(\d+)\:(\d+)\:(\d+)\:(\d+)/${2}m${3}w${4}d - ${5}h${6}m$7{s}/g;
$^ = 'UserTopTemplate';
$~ = 'UserTemplate';
write;
}
$dbh->disconnect;
}
elsif ($param=~m/^(q|Q)(.*)/) {
$ticketsfor=$2;
&dienice unless $ticketsfor;
$query = "select Tickets.id, Tickets.Status, Tickets.LastUpdated, Queues.Name, Users.name, Tickets.Subject from Tickets,Queues,Users where Tickets.Queue=Queues.id and Tickets.Owner=Users.id and Queues.Name='$ticketsfor' $ticketstatustolookfor order by Tickets.LastUpdated;";
$sth = $dbh->prepare($query) or die "Can't prepare queue query";
$rc = $sth->execute || die "Can't execute statement: $DBI::errstr";
while (@ary = $sth->fetchrow_array) {
$updateddate= ParseDate($ary[2]);
$ary[2]=DateCalc($date,$updateddate,\$err,1);
$ary[2]=~s/-(\d+)\:(\d+)\:(\d+)\:(\d+)\:(\d+)\:(\d+)\:(\d+)/${2}m${3}w${4}d - ${5}h${6}m$7{s}/g;
$^ = "QueueTopTemplate";
$~ = "QueueTemplate";
write;
}
$dbh->disconnect;
}
elsif ($param=~m/^l(.*)$/) {
&dienice unless $1;
if ($1 eq 'queues') {
print "\nList of all Queues:\n";
print "------------------------------------------------------------------\n";
$query = "select Name from Queues order by Name;";
$bonefide="true";
}
elsif ($1 eq 'users') {
print "\nList of all Users:\n";
print "------------------------------------------------------------------\n";
$query = "select Users.Name from GroupMembers inner join Users on GroupMembers.MemberId = Users.id where GroupMembers.GroupId ='4' order by Users.Name;";
$bonefide="true";
}
if ($bonefide) {
$sth = $dbh->prepare($query) or die "Can't prepare queue query";
$rc = $sth->execute || die "Can't execute statement: $DBI::errstr";
while (@ary = $sth->fetchrow_array) {
print "@ary[0]\n" unless (($ary[0]=~m/\_/) || ($ary[0]=~m/root/));
}
$dbh->disconnect;
}
else {
print "$1: not understood\n";
}
}
elsif ($param=~m/^m(.*)/) {
&dienice unless $1;
print "Group Membership Listing for User $1\n";
print "----------------------------------------------\n";
$query = "select distinct Groups.Name from Groups inner join GroupMembers on (Groups.id = GroupMembers.GroupID) inner join Users on (GroupMembers.MemberID = Users.id) where Users.name = '$1' and not isNull(Groups.Name) and Groups.Name not like 'User \%';";
$sth = $dbh->prepare($query) or die "Can't prepare membership query";
$rc = $sth->execute || die "Can't execute statement: $DBI::errstr";
while (@ary = $sth->fetchrow_array) {
print "@ary[0]\n" unless (($ary[0]=~m/\_/) || ($ary[0]=~m/^$/));
}
}
elsif ($param=~m/^M(.*)/) {
&dienice unless $1;
print "User Membership Listing for Group $1\n";
print "----------------------------------------------\n";
$query = "select distinct Users.Name from Groups inner join GroupMembers on (Groups.id = GroupMembers.GroupID) inner join Users on (GroupMembers.MemberID = Users.id) where Groups.name = '$1';";
$sth = $dbh->prepare($query) or die "Can't prepare membership query";
$rc = $sth->execute || die "Can't execute statement: $DBI::errstr";
while (@ary = $sth->fetchrow_array) {
print "@ary[0]\n" unless (($ary[0]=~m/\_/) || ($ary[0]=~m/^$/));
}
}
elsif ($param=~m/^r(.*)/) {
&dienice unless $1;
print "Resolving Ticket $1\n";
$query = "update Tickets set Status='resolved' where id=$1;";
my $sth = $dbh->prepare($query) or die "Can't prepare queue query";
my $rc = $sth->execute || die "Can't execute statement: $DBI::errstr";
$tquery = "insert into Transactions values('',$1,0,'Status','Status','open','resolved','','$mapuid','$rtdate','RT::Ticket',NULL,NULL,NULL)";
$sth = $dbh->prepare($tquery) or die "Can't prepare queue query";
$rc = $sth->execute || die "Can't execute statement: $DBI::errstr";
}
elsif ($param=~m/^n(.*)/) {
&dienice unless $1;
print "NEWing Ticket $1\n";
$query = "update Tickets set Status='new' where id=$1;";
my $sth = $dbh->prepare($query) or die "Can't prepare queue query";
my $rc = $sth->execute || die "Can't execute statement: $DBI::errstr";
$tquery = "insert into Transactions values('',$1,0,'Status','Status','open','new','','$mapuid','$rtdate','RT::Ticket',NULL,NULL,NULL)";
$sth = $dbh->prepare($tquery) or die "Can't prepare queue query";
$rc = $sth->execute || die "Can't execute statement: $DBI::errstr";
}
elsif ($param=~m/^R(.*)/) {
&dienice unless $1;
print "Rejecting Ticket $1\n";
$query = "update Tickets set Status='rejected' where id=$1;";
my $sth = $dbh->prepare($query) or die "Can't prepare queue query";
my $rc = $sth->execute || die "Can't execute statement: $DBI::errstr";
$tquery = "insert into Transactions values('',$1,0,'Status','Status','new','rejected','','$mapuid','$rtdate','RT::Ticket',NULL,NULL,NULL)";
$sth = $dbh->prepare($tquery) or die "Can't prepare queue query";
$rc = $sth->execute || die "Can't execute statement: $DBI::errstr";
}
elsif ($param=~m/^d(.*)/) {
&dienice unless $1;
print "Deleting Ticket $1\n";
$query = "update Tickets set Status='deleted' where id=$1;";
my $sth = $dbh->prepare($query) or die "Can't prepare queue query";
my $rc = $sth->execute || die "Can't execute statement: $DBI::errstr";
$tquery = "insert into Transactions values('',$1,0,'Status','Status','open','deleted','','$mapuid','$rtdate','RT::Ticket',NULL,NULL,NULL)";
$sth = $dbh->prepare($tquery) or die "Can't prepare queue query";
$rc = $sth->execute || die "Can't execute statement: $DBI::errstr";
}
elsif ($param=~m/^s(.*)/) {
&dienice unless $1;
print "Stalling Ticket $1\n";
$query = "update Tickets set Status='stalled' where id=$1;";
my $sth = $dbh->prepare($query) or die "Can't prepare queue query";
my $rc = $sth->execute || die "Can't execute statement: $DBI::errstr";
$tquery = "insert into Transactions values('',$1,0,'Status','Status','open','stalled','','$mapuid','$rtdate','RT::Ticket',NULL,NULL,NULL)";
$sth = $dbh->prepare($tquery) or die "Can't prepare queue query";
$rc = $sth->execute || die "Can't execute statement: $DBI::errstr";
}
elsif ($param=~m/^t(\d+)(\D+)/) {
&dienice unless $1;
print "Transferring Queue of Ticket $1 to $2\n";
$ticket=$1;
$queue=$2;
$queueidref = $dbh->selectall_arrayref("select id from Queues where name='$2';");
foreach (@{$queueidref}) { foreach (@{$_}) { $queueid = $_; }};
unless ($queueid) {
print "Queue $2 not found!\n";
exit;
}
$query = "update Tickets set Queue='$queueid' where id=$ticket;";
my $sth = $dbh->prepare($query) or die "Can't prepare queue query";
my $rc = $sth->execute || die "Can't execute statement: $DBI::errstr";
$tquery = "insert into Transactions values('',$1,0,'Set','Queue',0,'$2','','$mapuid','$rtdate','RT::Ticket',NULL,NULL,NULL)";
$sth = $dbh->prepare($tquery) or die "Can't prepare queue query";
$rc = $sth->execute || die "Can't execute statement: $DBI::errstr";
}
elsif ($param=~m/^T(\d+)(\D+)/) {
&dienice unless $1;
print "Transferring Ownership of Ticket $1 to $2\n";
$ticket=$1;
$user=$2;
$useridref = $dbh->selectall_arrayref("select id from Users where name='$2';");
foreach (@{$useridref}) { foreach (@{$_}) { $userid = $_; }};
unless ($userid) {
print "User $2 not found!\n";
exit;
}
$query = "update Tickets set Owner='$userid' where id=$ticket;";
my $sth = $dbh->prepare($query) or die "Can't prepare queue query";
my $rc = $sth->execute || die "Can't execute statement: $DBI::errstr";
$tquery = "insert into Transactions values('',$1,0,'Give','Owner',0,'$userid','','$mapuid','$rtdate','RT::Ticket',NULL,NULL,NULL)";
$sth = $dbh->prepare($tquery) or die "Can't prepare queue query";
$rc = $sth->execute || die "Can't execute statement: $DBI::errstr";
}
elsif ($param=~m/^(\d+)/) {
$ticketref = $dbh->selectall_arrayref("select id,Subject,Status from Tickets where id='$1';");
foreach (@{$ticketref}) { foreach (@{$_}) { push (@ta1,$_) }};
$subject=$ta1[1];
$status=$ta1[2];
print "******************************************************************\n";
print "TICKET ID $1 ($subject) - STATUS = ($status)\n";
print "******************************************************************\n\n\n";
$transactionsref = $dbh->selectall_arrayref("select id from Transactions where ObjectID='$1' and ObjectType='RT::Ticket';");
foreach (@{$transactionsref}) { foreach (@{$_}) {
$attachmentsarrayref = $dbh->selectall_arrayref("select Attachments.id,Users.Realname,Attachments.Created,Attachments.content from Attachments inner join Users on Attachments.Creator = Users.id where Attachments.Transactionid='$_'");
foreach(@{$attachmentsarrayref}) {
$attid=${@{$_}}[0];
$attuser=${@{$_}}[1];
$attcreated=${@{$_}}[2];
$attcontent=${@{$_}}[3];
print "--------------------------------------------------------------------------------\n";
print "$attcreated ($attuser)\n";
print "--------------------------------------------------------------------------------\n\n";
print "$attcontent\n";
}
}}}
else { exit; }
sub dienice {
print "Invalid argument, please finger @host for correct command usage.\n";
print "<<<< KTHXBYE!\n";
exit;
}