You’ll work as part of a delivery team. You’ll provide administrative and delivery assistance so the team can deliver to their full potential, while you develop the skills of a Delivery Manager.
As an Associate Delivery Manager, you will work alongside a more senior delivery manager, shadowing and providing support, until you’re confident enough to deliver an element yourself under guidance and mentorship. You will pair with the Delivery Manager and observe how they triage and solve problems, to provide you with confidence and experience to move into an autonomous delivery role. Although you will probably not have experience managing software delivery, you’ll use cross-functional skills to support your delivery team. Initially you will expect the majority of your tasks to be directed by your delivery partner, but you will start to identify items you can support autonomously during team ceremonies and sprint planning.
You use empathy and effective listening skills to help the team collaborate. You will use your previous project management experience to support the identification and management of project dependencies, risks and issues alongside your delivery lead. After observing team ceremonies and building relationships with the client stakeholders, you will start to take responsibility for running meetings, answering client questions and unblocking team problems.
With support, you will use your excellent attention to detail to ensure the project is delivered within budget, using tools such as Google Sheets to match up the time spent by the team with the amount of work left to complete. You are passionate about learning and developing your skill set, and are an active member of the Delivery Community of Practice (COP). You spend time learning from other Capabilities (cloud & engineering, user-centred design, product & business analysis) about what good looks like in their areas of expertise.
Success as an Associate Delivery Manager is predominantly measured by how you support the delivery team, your accuracy and attention to detail, and building rapport with stakeholders. It is also assessed based on personal development and learning, as you move towards autonomy and being solely accountable for a delivery.
- Enabling a team by identifying and unblocking dependencies
- Accuracy in all items worked on (for example budget trackers, meeting notes, timesheet approval)
- Contribute to the Delivery Community of Practice
- Becoming autonomous and accountable for a delivery through personal development, learning, mentorship and shadowing
- Timesheet accuracy
- Learning & development objectives
Associate Delivery Managers are responsible for delivering the above outcomes by collaborating with other members of their delivery team.
- Support the Delivery Lead to manage scope, budget and quality
- Feed into the status of quality and risk reported to heads of delivery on a weekly basis
- Support the delivery team by facilitating ceremonies, doing administrative tasks and unblocking dependencies with guidance
- Support the delivery lead with identifying and managing risks, issues and dependencies
- Where directed, review and approve timesheets, invoices and Kimble forecasts, ensuring accuracy at all stages
- Regularly gather and act on feedback about personal development
- Define and work towards a learning and development plan to ensure you are able to autonomously manage a project as quickly as possible
- Build relationships with stakeholders within your project, and engage with other experts in the organisation for example at the client Community of Practice
- Share successes and failures with the Delivery Community to support the evolution of ways of working, techniques, and technologies across Made Tech
- Contribute to developing a thriving community of practice and shared identity
Associate Delivery Managers are expected to be operating at, or working towards, SFIA level 3 in all five competencies. The below list describes specific competencies and behaviours that you’ll need in this role.
We don’t expect you to tick all the boxes when you join. We'll work together to define learning and development objectives that help you meet these competencies on your way to promotion.
- Describe each with examples
- Demonstrate role modelling
- Be able to point to and interpret the project commercial fundamentals for your workstream (Statements of Work, Purchase Orders, Gross Profit Margin, Forecasting, Burndown)
- Understand and describe how the Delivery Lead ensures that the team is on track to meet the deliverables defined in the SOW
- Demonstrate prioritisation
- Demonstrate time management
- Demonstrate supporting a Delivery Lead to perform risk management activities including identification, assessment, mitigation, assessment and reporting to key stakeholders
- Describe how the delivery team defines and monitors quality
- Understand and explain the differences between Kanban, Scrum, and Waterfall - and when best to use them
- Understand and articulate what your team is doing to ensure they adhere to best practices such as Security, DevOps, User Centred Design and Data Ethics
- Be able to explain the purpose of the GDS phase you are currently working on (Discovery/Alpha/Beta/Live)
- Demonstrate knowledge of where to find and how to use the GDS service standard
- Be able to explain the Roles and Responsibilities of all of the roles on the team you are working on
- Demonstrate experience of running ceremonies and facilitating meetings - with post meeting feedback
- Demonstrate experience of producing accurate documentation or meeting notes
- Demonstrate with feedback from seniors, peers, juniors and client stakeholders
- Demonstrate moving towards taking ownership for the success of the delivery, through feedback from your Delivery Lead
- Demonstrate positive response to feedback with course correction
- Demonstrate providing regular feedback for team members
Take a look at the Benefits & Perks section of the Made Tech Handbook to see what we can offer you.
We mainly work remotely but you may need to visit clients or go to the office occasionally. We have offices in London, Bristol, Manchester, and Swansea.
The salary for this role is location and experience dependent:
- UK: £24,975 - £40,500
- London & South East: £26,223 - £42,525
When we’re hiring for this role, you can see the details and apply at www.madetech.com/careers. If you have any questions about the role please email us at careers@madetech.com. We’re happy to help