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Guest checkout for downloadable product results in no links being sent in confirmation email #20028

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crankycyclops opened this issue Dec 31, 2018 · 7 comments
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Issue: Format is not valid Gate 1 Failed. Automatic verification of issue format is failed

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@crankycyclops
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crankycyclops commented Dec 31, 2018

Environment:

Tested on Magento 2.2.7 and PHP 7.1.

Summary of issue:

If you place an order for a downloadable product as a guest, the confirmation email contains no links. I enabled shareable downloads both globally and for the individual products that were tested.

Steps to reproduce:

  1. Open browser in incognito mode
  2. Add a downloadable product to the cart and checkout as a guest
  3. Check the confirmation email

Expected result:

Confirmation email will contain links for the downloadable product.

Actual result:

Confirmation email has no links.

Other notes:

I tested this with a downloadable product that contains more than one file.

@magento-engcom-team
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Hi @crankycyclops. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

  • Summary of the issue
  • Information on your environment
  • Steps to reproduce
  • Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento-engcom-team give me $VERSION instance

where $VERSION is version tags (starting from 2.2.0+) or develop branches (for example: 2.3-develop).
For more details, please, review the Magento Contributor Assistant documentation.

@crankycyclops do you confirm that you was able to reproduce the issue on vanilla Magento instance following steps to reproduce?

  • yes
  • no

@magento-engcom-team magento-engcom-team added the Issue: Format is not valid Gate 1 Failed. Automatic verification of issue format is failed label Dec 31, 2018
@crankycyclops
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@magento-engcom-team give me 2.2.7 instance

@magento-engcom-team
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Hi @crankycyclops. Thank you for your request. I'm working on Magento 2.2.7 instance for you

@magento-engcom-team
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Hi @crankycyclops, here is your Magento instance.
Admin access: https://i-20028-2-2-7.instances.magento-community.engineering/admin
Login: admin Password: 123123q
Instance will be terminated in up to 3 hours.

@shikhamis11 shikhamis11 self-assigned this Jan 1, 2019
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Hi @shikhamis11. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

  • 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).

    DetailsIf the issue has a valid description, the label Issue: Format is valid will be added to the issue automatically. Please, edit issue description if needed, until label Issue: Format is valid appears.

  • 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue. If the report is valid, add Issue: Clear Description label to the issue by yourself.

  • 3. Add Component: XXXXX label(s) to the ticket, indicating the components it may be related to.

  • 4. Verify that the issue is reproducible on 2.3-develop branch

    Details- Add the comment @magento-engcom-team give me 2.3-develop instance to deploy test instance on Magento infrastructure.
    - If the issue is reproducible on 2.3-develop branch, please, add the label Reproduced on 2.3.x.
    - If the issue is not reproducible, add your comment that issue is not reproducible and close the issue and stop verification process here!

  • 5. Verify that the issue is reproducible on 2.2-develop branch.

    Details- Add the comment @magento-engcom-team give me 2.2-develop instance to deploy test instance on Magento infrastructure.
    - If the issue is reproducible on 2.2-develop branch, please add the label Reproduced on 2.2.x

  • 6. Add label Issue: Confirmed once verification is complete.

  • 7. Make sure that automatic system confirms that report has been added to the backlog.

@shikhamis11
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@crankycyclops
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@shikhamis11 it actually looks like this is a duplicate of #19036 and #18323, so I'll go ahead and close this. I'll make sure to follow the guidelines the next time I report an issue.

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