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Can't see live preview feed, even though it was working at one point #2807

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ayrfield2 opened this issue Sep 12, 2021 · 9 comments
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@ayrfield2
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I had trouble with my camera a while ago, so i did a fresh install today.
Initially, the camera was working - i could see the live feed. I changed a few minor settings and now i am just getting the icon of the camera with the line through it.

Preliminary Docs

I confirm that I have read the CONTRIBUTING guide before opening this issue.

I confirm that I have read the FAQ before opening this issue.

motionEyeOS Version

I am running motionEyeOS version: 20200606

Board Model

I am using the following board/model: Raspberry PI 3.

Camera

I am using the following type of camera: (choose from V4L2, MMAL, Network Camera, Fast Network Camera and Simple MJPEG Camera).

My camera model is: ZeroCam Fisheye NightVision - for PiZero & Raspberry Pi 3

Network Connection

My motionEyeOS unit is connected to the network via: WiFi

Peripherals

I am using the following peripherals that I consider relevant to this issue:

n/a

Log Files

I consider the following log files relevant to this issue:

  • (attach e.g. motioneye.log)
  • (attach e.g. boot.log)

motioneye.log

@starbasessd
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What specifically: " I changed a few minor settings "
Please include the other 4 logs. (Under Settings, Expert Settings. motion.log, messages.log, dmesg.log, and boot.log)
If you can console in, or SSH in, what is the result for:
vcgencmd get_camera
If you would like to reset things, you can delete the /data/etc/camera-1.conf and reboot

@ayrfield2
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ayrfield2 commented Sep 14, 2021 via email

@starbasessd
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Adjusting the resolution and frame rate to something that motionEye/motion/ffmpeg and your camera can't agree on as well as the frame rate can cause the gray screen. In that case, try setting the resolution to 640x480 and frames to 5fps and then slowly move it back up from there.

@ayrfield2
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ayrfield2 commented Sep 15, 2021 via email

@starbasessd
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Sounds like a candidate for a re-install from scratch.

@ayrfield2
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ayrfield2 commented Sep 15, 2021 via email

@starbasessd
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Understood, however, making random changes that you can't document makes it hard to figure out what 'broke' in your setup. I try to reproduce other's issues here in my environment. We just discovered an obscure bug after the user documented specifically what he was naming his cameras. I was then able to reproduce the issue.
When you re-image, please make one change at a time, so we can see where it breaks. It may be helpful to do a back up at each stage/step so you don't have to rebuild from scratch every time.
At the point of breakage, if you can save the 5 log files (boot.log, motion.log, motioneye.log, messages and dmesg, then zip and attach them to your report, it would be tremendously helpful, too. (They are found under Settings, Expert Settings)

@realdeadbeef
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realdeadbeef commented Sep 18, 2021

I've just installed MotionEyeOS and as soon as I load the web UI it has the picture of a camera with a line through it, I have a NoIR cam connected and when I remove the camera in the ui it just breaks and says that I need to refresh. Then the UI goes down and i can't access the interface

@starbasessd
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@realdeadbeef Please open a new issue with your specifics, board, OS version, camera, etc. so we can help you.

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