Ledger device: UNKNOWN_ERROR (0x9405)

[JaicoC]

Hello when I want to withdraw my CKB of nervos DAO staking on Neuron with my ledger I have the message "Ledger device: UNKNOWN_ERROR (0x9405)" My app on ledger is updated , how I can resolve the problem ?

[yanguoyu]

Hi, @JaicoC Could you show your Nervos setting? Is it Addresses for mainnet, Allow sign hash On, Allow Contract data on? If not, could you set these options' values as that and try again? After setting those options on, I send success.
If it also sends failed. Debug information of the native wallet would help us check the status, it can be exported by Menu => Help => Export debug information.

[JaicoC]

@hi @yanguoyu My settings was on Addresses for mainnet, Allow sign hash On, Allow Contract data on, I can send and receive tokens but the problem is just to withdraw , in this settings which network I have to use I was by default, on the default node

neuron_debug_1699431454656.zip

[yanguoyu]

Hi, in my opinion, the mainnet light client or the full mainnet node will work well. If you send success by ledger, but withdraw failed by ledger, could you upload the debug information for us to find out what happened? it can be exported by Menu => Help => Export debug information.

[JaicoC]

hi @yanguoyu please find attached the debug information
bundled-ckb.log
bundled-ckb-lignt-client.log
hd_public_key_info.csv
main.log
status.json

[yanguoyu]

Hi, @JaicoC I find the same issue as you. #2578.
After that, Nervos released a version 0.5.6. Do you try to update your Nervos version with ledger?

[JaicoC]

Hi @yanguoyu version 0.5.6 is the one that I have already... I'm stuck

[yanguoyu]

@Keith-CY Do you have any ideas? @FrederLu Could you check Neuron with your Ledger Nano X?

[FrederLu]

@Keith-CY Do you have any ideas? @FrederLu Could you check Neuron with your Ledger Nano X?

I can use Ledger Nano X to perform withdrawal and deposit operations on Nerovs Dao normally.
The version is also 0.5.6.

[Keith-CY]

@Keith-CY Do you have any ideas? @FrederLu Could you check Neuron with your Ledger Nano X?

Unfortunately, it's the only case not solved by ledger team Magickbase/neuron-public-issues#103 (comment) and I will check with them again

[JaicoC]

Ok I'm still waiting for your news, keep me in touch please @Keith-CY @yanguoyu

[JaicoC]

Hi @Keith-CY @yanguoyu I managed to solve the problem by creating a new small deposit, this allowed me to withdraw the old , deposit I don't know why

[Keith-CY]

Hi @Keith-CY @yanguoyu I managed to solve the problem by creating a new small deposit, this allowed me to withdraw the old , deposit I don't know why

Hi @JaicoC glad to hear that.
Would you mind sharing us the withdrawal transaction so we can have some tests on the sample variants? If sure, you may send the transaction hash to neuron@magickbase.com so the transaction won't be public, thank you anyway.

[JaicoC]

Of course I will

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