Total space in quota-field shows wrong value

[newhinton]

Steps to reproduce

1. Look at quota (Picture 1)
2. Upload file
3. Look at quota (Should now show the value set in the usersettings from the admin) (Picture 2)
4. Reload page
5. Look at quota (Should now show either old, or recalculated max which differs from the usersettings) (Picture 3)

Expected behaviour

It should always be the max value set by the admin who created the account/usergroup

Actual behaviour

The max-quota changes

The same wrong value can be seen in the user-area of the settings

Nextcloud version:
13.0.4

Picture 1

Picture 2
(512GB is the value that the user is allowed to fill, as set by an admin)

Picture 3

[nextcloud-bot]

GitMate.io thinks possibly related issues are #2017 (quota), #6450 (quota: unlimited value), #4572 (Wrong total quota limit with shared hosting), #6754 (Invalid quota value "0"), and #8050 (Quota issues ).

[MorrisJobke]

That is maybe because your server runs out of total space. We take as quota the minimum of "quota set by the admin" and "free space available + already stored files"

[newhinton]

That could explain it, but which stored files? generally stored by the whole cloud, or by the user?

If it is the user, the value is still wrong because i would need less than 250Gb free serverspace, but i have more than that available.

Interestingly enough, if i reduce the max value for the user, the expected value shows up.

[MorrisJobke]

That could explain it, but which stored files? generally stored by the whole cloud, or by the user?

The ones of you. A little example:

• your server has 20 GB storage
• the system stores 5 GB on it
• out of those 5 GB you store 2 GB under your account
• you give the user 30 GB
• then it will show you 17 GB of total, because there is only 15 GB left and you already use 2 GB so you have then a quota of 17 GB out of the maximum of 30 - otherwise it would upload a 20 GB file just fine and then notice in the middle: yes theoretically you are allowed to upload (not reached your virtual quota, but it doesn't make sense to allow you to upload them as the server can't store them anyways.

So this is more an expected behavior than a bug.

[newhinton]

Thank you for your clarification! I'll check if this adds up to my server, and then close the ticket.

[newhinton]

It seems that this behavior does not work consistently.

My OS (ubuntu server 16.04) reports 600Gb used, 300Gb free.

This should result in the correct display of 512Gb, since the remaining 250Gb are smaller than the free space, so there is enough serverspace to store everything.

It seems my server was hiccuping. After changing (and changing the value back), only the assigned value was shown.

Also, would it make sense to indicate that an amount is missing from your assigned quota?
Something like this, with an tooltip that says there is not enough server space?

[newhinton]

I tried something. Maybe this is something we want?

[MorrisJobke]

I tried something. Maybe this is something we want?

Not really, as the user can't do anything about it. And if the user can't do anything it doesn't make sense to show it to them. maybe the admin should get a warning.

Let's make a new issue for your proposal and how to trigger it. It is an enhancement of the admin view and might make sense.

[newhinton]

What proposal do you mean exactly?

[MorrisJobke]

What proposal do you mean exactly?

To show somewhere that the storage limit is reached for some users (use the user with the biggest number of "quota - used space" and then check against the available space on the storage).

[tabp0le]

So, I use thin provisioning (lvm), which will pull from a pool with additional storage when low. But the amount of free space reported to the OS is less than the pool. Therefore, the users are actually shown less space available than there actually is. Need to figure out some way to show users the amount of space provisioned to them, regardless of the space "available" to the OS.

[Gobytego]

same issue here... i got 500GB allocated to the user, it says the user is using 20GB but the user has well over 60GB.
if i delete a big chunk of that users data and the user has only 5GB of data it still shows 20GB