Instana exporter

[rupinder10]

Component(s)

exporter/instana

What happened?

I am using the OpenTelemetry collector contrib (version 0.91.0) with the instana exporter.

I got the endpoint and agent keys from my instana console and plugged them into the otelcollector config. 

      endpoint: https://ingress-coral-saas.instana.io
      agent_key: my-actual-key here

But when the collector starts I get this error message

"error": "Permanent error: error when sending payload to https://ingress-coral-saas.instana.io/bundle: 404 Not Found"

I checked and the /bundle endpoint is invalid. 

What is the correct configuration for this ?

Collector version

0.91.0

Environment information

Environment

OS: Windows 11

OpenTelemetry Collector configuration

receivers:
  otlp:
    protocols:
      grpc:
      http:

exporters:  
  instana:
    endpoint: https://ingress-coral-saas.instana.io
    agent_key: my-actual-key
    
processors:
  batch:
    timeout: 30s
    send_batch_size: 90


extensions:
  health_check:
  pprof:
  zpages:

service:
  telemetry:
    logs:
      level: "debug"
  extensions: [pprof, zpages, health_check]
  pipelines:
    traces:
      receivers: [otlp]
      exporters: [instana]
      processors: [batch]

Log output

2023-12-18T20:46:14.785Z	error	exporterhelper/common.go:49	Exporting failed. Try enabling retry_on_failure config option to retry on retryable errors	{"kind": "exporter", "data_type": "traces", "name": "instana", "dropped_items": 512, "error": "Permanent error: error when sending payload to https://ingress-coral-saas.instana.io/bundle: 404 Not Found"}

Additional context

No response

[github-actions]

Pinging code owners:

• exporter/instana: @jpkrohling @hickeyma

See Adding Labels via Comments if you do not have permissions to add labels yourself.

[crobert-1]

Hi @rupinder10, from documentation it looks like for SAAS the endpoint would start with https://serverless-. Is there are reason your endpoint does not? Also, can you confirm that your endpoint matches the INSTANA_ENDPOINT_URL Instana environment variable value?

[rupinder10]

I dont have the INSTANA_ENDPOINT_URL set as I am not using the local agent but the otelcollector. Anyway, endpoint configured matches the one that I see in my instana UI. The only difference is that the exporter seems to append "/bundle" at the end which isnt valid

[github-actions]

This issue has been inactive for 60 days. It will be closed in 60 days if there is no activity. To ping code owners by adding a component label, see Adding Labels via Comments, or if you are unsure of which component this issue relates to, please ping @open-telemetry/collector-contrib-triagers. If this issue is still relevant, please ping the code owners or leave a comment explaining why it is still relevant. Otherwise, please close it.

Pinging code owners:

• exporter/instana: @jpkrohling @hickeyma

See Adding Labels via Comments if you do not have permissions to add labels yourself.

[MarcioJales]

I used to run the Instana exporter and the URL had the serveless prefix indeed. Anyway, Instana documentaion now states that this exporter is deprecated: https://www.ibm.com/docs/en/instana-observability/current?topic=apis-opentelemetry

To send OTel data to the SaaS backend, the better approach is using the "otlp-acceptor": https://www.ibm.com/docs/en/instana-observability/current?topic=opentelemetry-sending-data-instana-backend

[github-actions]

This issue has been inactive for 60 days. It will be closed in 60 days if there is no activity. To ping code owners by adding a component label, see Adding Labels via Comments, or if you are unsure of which component this issue relates to, please ping @open-telemetry/collector-contrib-triagers. If this issue is still relevant, please ping the code owners or leave a comment explaining why it is still relevant. Otherwise, please close it.

Pinging code owners:

• exporter/instana: @jpkrohling @hickeyma

See Adding Labels via Comments if you do not have permissions to add labels yourself.

[jpkrohling]

I'm closing this, as this component is deprecated in favor of the OTLP exporter.