diff --git a/locales/en/index.yml b/locales/en/index.yml
index 4e1a03a7de4..8c2b33fac22 100644
--- a/locales/en/index.yml
+++ b/locales/en/index.yml
@@ -752,6 +752,7 @@ authentication:
       title: We can't find the CieID app
       description: To login, you must have the app installed on your device.
       primary_action_label: Get the app
+      link_error: We could not direct you to the store. Open it manually and search for CieID
   cie:
     genericTitle: Login with CIE
     cie: CIE
diff --git a/locales/it/index.yml b/locales/it/index.yml
index 32ec5c05be3..640a6ab0a72 100644
--- a/locales/it/index.yml
+++ b/locales/it/index.yml
@@ -752,6 +752,7 @@ authentication:
       title: Non riusciamo a trovare l'app CieID
       description: Per accedere, devi avere l'app installata sul tuo dispositivo.
       primary_action_label: Scarica CieID
+      link_error: Non siamo riusciti a indirizzarti allo store. Aprilo manualmente e cerca CieID
   cie:
     genericTitle: Entra con CIE
     cie: CIE
diff --git a/ts/features/cie/__tests__/CieIdNotInstalled.test.tsx b/ts/features/cie/__tests__/CieIdNotInstalled.test.tsx
index 1d5136c324d..23ac3e19dd3 100644
--- a/ts/features/cie/__tests__/CieIdNotInstalled.test.tsx
+++ b/ts/features/cie/__tests__/CieIdNotInstalled.test.tsx
@@ -1,4 +1,4 @@
-import { Linking, Platform } from "react-native";
+import { Platform } from "react-native";
 import { fireEvent, render } from "@testing-library/react-native";
 import React from "react";
 import CieIdNotInstalled, {
@@ -6,10 +6,13 @@ import CieIdNotInstalled, {
   CIE_ID_ANDROID_LINK,
   CIE_ID_IOS_LINK
 } from "../components/CieIdNotInstalled";
+import * as urlUtils from "../../../utils/url";
 
 const UAT_ENV_ENABLE_STATES = [true, false];
 
 const mockPopToTop = jest.fn();
+const mockOpenUrl = jest.spyOn(urlUtils, "openWebUrl");
+const anyFunction = expect.any(Function);
 
 jest.mock("@react-navigation/native", () => ({
   ...jest.requireActual("@react-navigation/native"),
@@ -28,15 +31,13 @@ describe(CieIdNotInstalled, () => {
 
   describe("Behavior on iOS", () => {
     UAT_ENV_ENABLE_STATES.forEach(uatState => {
-      it("Should open CIE_ID_IOS_LINK", () => {
+      it("Should open CIE_ID_IOS_LINK", async () => {
         const { getByTestId } = render(<CieIdNotInstalled isUat={uatState} />);
 
         const openStore = getByTestId("cie-id-not-installed-open-store");
         fireEvent.press(openStore);
 
-        expect(jest.spyOn(Linking, "openURL")).toHaveBeenCalledWith(
-          CIE_ID_IOS_LINK
-        );
+        expect(mockOpenUrl).toHaveBeenCalledWith(CIE_ID_IOS_LINK, anyFunction);
         expect(mockPopToTop).not.toHaveBeenCalled();
       });
     });
@@ -50,8 +51,9 @@ describe(CieIdNotInstalled, () => {
       const openStore = getByTestId("cie-id-not-installed-open-store");
       fireEvent.press(openStore);
 
-      expect(jest.spyOn(Linking, "openURL")).toHaveBeenCalledWith(
-        CIE_ID_ANDROID_LINK
+      expect(mockOpenUrl).toHaveBeenCalledWith(
+        CIE_ID_ANDROID_LINK,
+        anyFunction
       );
       expect(mockPopToTop).not.toHaveBeenCalled();
     });
@@ -63,8 +65,9 @@ describe(CieIdNotInstalled, () => {
       const openStore = getByTestId("cie-id-not-installed-open-store");
       fireEvent.press(openStore);
 
-      expect(jest.spyOn(Linking, "openURL")).toHaveBeenCalledWith(
-        CIE_ID_ANDROID_COLL_LINK
+      expect(mockOpenUrl).toHaveBeenCalledWith(
+        CIE_ID_ANDROID_COLL_LINK,
+        anyFunction
       );
       expect(mockPopToTop).not.toHaveBeenCalled();
     });
@@ -76,7 +79,7 @@ describe(CieIdNotInstalled, () => {
       const popToTop = getByTestId("cie-id-not-installed-pop-to-top");
       fireEvent.press(popToTop);
 
-      expect(jest.spyOn(Linking, "openURL")).not.toHaveBeenCalled();
+      expect(mockOpenUrl).not.toHaveBeenCalled();
       expect(mockPopToTop).toHaveBeenCalledTimes(1);
     });
   });
diff --git a/ts/features/cie/components/CieIdNotInstalled.tsx b/ts/features/cie/components/CieIdNotInstalled.tsx
index aec42c74e56..577f548fe9b 100644
--- a/ts/features/cie/components/CieIdNotInstalled.tsx
+++ b/ts/features/cie/components/CieIdNotInstalled.tsx
@@ -1,9 +1,11 @@
 import React from "react";
-import { Linking, Platform } from "react-native";
+import { Platform } from "react-native";
+import { useIOToast } from "@pagopa/io-app-design-system";
 import { OperationResultScreenContent } from "../../../components/screens/OperationResultScreenContent";
 import { useIONavigation } from "../../../navigation/params/AppParamsList";
 import I18n from "../../../i18n";
 import { trackCieIdNotInstalledDownloadAction } from "../analytics";
+import { openWebUrl } from "../../../utils/url";
 
 export const CIE_ID_IOS_LINK =
   "https://apps.apple.com/it/app/cieid/id1504644677";
@@ -17,6 +19,7 @@ export type CieIdNotInstalledProps = {
 
 const CieIdNotInstalled = ({ isUat }: CieIdNotInstalledProps) => {
   const { popToTop } = useIONavigation();
+  const { error } = useIOToast();
 
   return (
     <OperationResultScreenContent
@@ -30,12 +33,17 @@ const CieIdNotInstalled = ({ isUat }: CieIdNotInstalledProps) => {
         ),
         onPress: () => {
           void trackCieIdNotInstalledDownloadAction();
-          void Linking.openURL(
+          openWebUrl(
             Platform.select({
               ios: CIE_ID_IOS_LINK,
               android: isUat ? CIE_ID_ANDROID_COLL_LINK : CIE_ID_ANDROID_LINK,
               default: ""
-            })
+            }),
+            () => {
+              error(
+                I18n.t("authentication.cie_id.cie_not_installed.link_error")
+              );
+            }
           );
         }
       }}