Transactions are not being reflected on GA dashboard

[andirsun]

Hi, I want to track ecommerce purchases for my wesite, I want to send purchases via visitor.transaction() but the data is not reflected in the dashboard.
Just for testing porpuses I am sending the data as a normal event and this is working properly, any idea?

This is the code I am using

export const accountUpgradeEvent = async (
  data: IAccountUpgradeEvent
): Promise<void> => {
  try {
    const visitor = ua(
      GOOGLE_ANALYTICS_ACCOUNT_ID,
      data.user.lastGoogleAnalyticsUserId || '',
      { uid: data.user.hash }
    )
    visitor.set('uid', data.user.hash)

    const checkoutService = new CheckoutService()

    const { user, coupon, seats, paymentId, stripePriceId, productHash } = data

    const eventData: AccountUpgradeEventData = {
      coupon,
      tool: 'web',
      transactionId: paymentId,
      subscriptionType: user.isLegacyUser() ? 'legacy' : 'paid',
      legacyLicense: user.getLegacyLicense(),
      seats,
      planAmount: await checkoutService.getPlanPrice(stripePriceId),
      planFrecuency: await checkoutService.getPlanFrecuency(stripePriceId),
      planName: await checkoutService.getPlanName(productHash),
    }

    if (eventData.planAmount === 0) {
      logger.error(
        `Google Analytics: planAmount is 0 on accountUpgradeEvent for transactionId ${paymentId}`
      )
    }

    visitor
      .transaction({
        ti: eventData.transactionId,
        tr: eventData.planAmount,
      })
      .item({
        ip: eventData.planAmount,
        in: `${eventData.planName}-${eventData.planFrecuency}`,
        ic: productHash,
        iq: 1,
      })
      .send()
    visitor
      .event({
        ec: 'Purchases',
        ea: 'Account Upgrade',
        el: 'Account Upgrade',
        ev: eventData.planAmount,
      })
      .send()
    console.log('llegue a mandarlo')
  } catch (error) {
    console.log(`Google Analytics: accountUpgradeEvent error: ${error}`)
    logger.error(`Google Analytics: accountUpgradeEvent error: ${error}`)
  }
}

Events are working normally

Transactions are not working (I have activated ecomercer for my property)

[christianblandford]

Make sure you aren't running an ad blocked anywhere in the chain... check the browser and your router, etc...

[MatiusRock1]

@andirsun I have the same problem as you, you closed the report but the solution was not indicated, could you help me with a solution please.

Greetings

[andirsun]

I was not able to fix it and data was not accurated, so I recommend you to use frontend library or cloud instance on google cloud.