troubleshooting.md

Troubleshooting

If you're experiencing oddities in the app, here are some common problems and their possible solutions.

Common Issues

Link returns a 400 error.

e.g.:

POST https://sandbox.plaid.com/link/client/get 400 (Bad Request)
Error: Error retrieving info for public key.

Possible solution: Make sure that your public key is correctly passed in the CLI or included in your .env file. Find your public key in your Dashboard account.

---

I get a 409 error when linking a duplicate institution for the same user

Plaid Pattern has implemented server logic such that duplicate account linkages are prohibited. See preventing item duplication section for more information.

I can't access the Plaid Development environment API.**

Before you can access the Development environment, you will need to request access via the Plaid Dashboard.

Still need help?

Please head to the Help Center or get in touch with Support.