Add custom status for a ticket

[gmarcostam]

Hi,

I'm wordering if it is possibile to add a section in settings where it could be possibile to add custom status for a ticket
Sometimes we need to classify a ticket in a status which is not listed in the default status:

• New
• Pending
• Open
• Close

Maybe it would be the case to get the status list from a mongodb collection.

Do you think it is affordable as request in a future release?

Thanks for your work

[polonel]

This has been planned for a while but would require many rewrites as a lot of the status were hard-coded originally. It is something that is still on the backlog and will make it in eventually.