Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Error 500 after a scheduled backup #3418

Closed
trentonb117 opened this issue Jun 17, 2021 · 3 comments
Closed

Error 500 after a scheduled backup #3418

trentonb117 opened this issue Jun 17, 2021 · 3 comments

Comments

@trentonb117
Copy link

DO NOT REPORT ISSUES CONFIGURING: SSL, PHP, APACHE, NGINX, YOUR MACHINE, SSH, SFTP, ETC. ON THIS GITHUB TRACKER.

For assistance installing this software, as well as debugging issues with dependencies, please use our discord server: https://discord.gg/pterodactyl

You MUST complete all of the below information when reporting a bug, failure to do so will result in the closure of your issue. PLEASE stop spamming our tracker with "bugs" that are not related to this project.

To obtain logs for the panel and wings the below commands should help with the retrieval of them.
Panel: tail -n 100 /var/www/pterodactyl/storage/logs/laravel-$(date +%F).log | nc bin.ptdl.co 99
Wings: sudo wings diagnostics

STOP: READ FIRST, AND THEN DELETE THE ABOVE LINES

Background (please complete the following information):

  • Panel or Wings: Panel & Wings
  • Version of Panel/Wings:
  • Panel Logs: Returns no logs
  • Wings Logs: https://ptero.co/kumowuyuno
  • Server's OS: Ubuntu 20.04 LTS
  • Your Computer's OS & Browser: Windows 10, Brave

Describe the bug
PHP Version 7.4.13
uname - a 5.4.0-74-generic #83-Ubuntu SMP Sat May 8 02:35:39 UTC 2021 x86 _64 x86_64 x86_64 GNU/Linux
docker info Kernel Version: 5.4.0-74-generic
Operating System: Ubuntu 20.04 LTS

When creating a server backup using scheduled tasks the server goes into an error 500, once the backup task happens and fails I can't seem to get the server out of the error 500

To Reproduce
Steps to reproduce this behavior:

  1. Create a task to run a backup
  2. Run a backup (Most of the time works)
  3. Server gives error 500 and can't access anything, sometimes fixes itself

Expected behavior
The server should create a backup without causing an error

@trentonb117
Copy link
Author

Forgot to put version, but while debugging I updated to the latest I don't really know how to check the exact version as I can't access the web interface is there a command I can run?

@notAreYouScared
Copy link
Contributor

If the panel returned a 500, there has to be panel logs.

@trentonb117
Copy link
Author

There were no panel logs, but I figured out the issue so i'll close this.

The problem was with actually with the panel cause it ran out of storage on the SSD I had in the system.

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
None yet
Projects
None yet
Development

No branches or pull requests

2 participants