contact_flow.json

{
  "modules": [
    {
      "id": "enable-logging-uuid",
      "type": "SetLoggingBehavior",
      "branches": [
        {
          "condition": "Success",
          "transition": "set-voice-uuid"
        }
      ],
      "parameters": [
        {
          "name": "LoggingBehavior",
          "value": "Enable"
        }
      ],
      "metadata": {
        "position": {
          "x": 157,
          "y": 197
        }
      }
    },
    {
      "id": "disable-call-recording-uuid",
      "type": "SetRecordingBehavior",
      "branches": [
        {
          "condition": "Success",
          "transition": "enable-logging-uuid"
        }
      ],
      "parameters": [
        {
          "name": "RecordingBehaviorOption",
          "value": "Disable"
        },
        {
          "name": "RecordingParticipantOption",
          "value": "Both"
        }
      ],
      "metadata": {
        "position": {
          "x": 154,
          "y": 17
        }
      }
    },
    {
      "id": "set-voice-uuid",
      "type": "SetVoice",
      "branches": [
        {
          "condition": "Success",
          "transition": "wait-for-customer-answer-phone-call-uuid"
        }
      ],
      "parameters": [
        {
          "name": "GlobalVoice",
          "value": "Kimberly"
        }
      ],
      "metadata": {
        "position": {
          "x": 159,
          "y": 374
        },
        "overrideConsoleVoice": false,
        "defaultVoice": "Conversational"
      }
    },
    {
      "id": "check-lambda-status-code-uuid",
      "type": "CheckAttribute",
      "branches": [
        {
          "condition": "Evaluate",
          "conditionType": "Equals",
          "conditionValue": "500",
          "transition": "chatbot-error-response-uuid"
        },
        {
          "condition": "NoMatch",
          "transition": "check-customer-response-uuid"
        }
      ],
      "parameters": [
        {
          "name": "Attribute",
          "value": "statusCode"
        },
        {
          "name": "Namespace",
          "value": "External"
        }
      ],
      "metadata": {
        "position": {
          "x": 1675,
          "y": 17
        },
        "conditionMetadata": [
          {
            "id": "internal-error-equals-uuid",
            "operator": {
              "name": "Starts With",
              "value": "Starts With",
              "shortDisplay": "starts with"
            },
            "value": "5"
          }
        ]
      }
    },
    {
      "id": "wait-for-customer-answer-phone-call-uuid",
      "type": "GetUserInput",
      "branches": [
        {
          "condition": "Timeout",
          "transition": "chatbot-greetings-response-uuid"
        },
        {
          "condition": "NoMatch",
          "transition": "chatbot-greetings-response-uuid"
        },
        {
          "condition": "Error",
          "transition": "chatbot-greetings-response-uuid"
        }
      ],
      "parameters": [
        {
          "name": "Text",
          "value": "",
          "namespace": null
        },
        {
          "name": "TextToSpeechType",
          "value": "text"
        },
        {
          "name": "Timeout",
          "value": "5"
        },
        {
          "name": "MaxDigits",
          "value": "1"
        }
      ],
      "metadata": {
        "position": {
          "x": 301,
          "y": 569
        },
        "conditionMetadata": [],
        "useDynamic": false
      },
      "target": "Digits"
    },
    {
      "id": "chatbot-disconnect-uuid",
      "type": "Disconnect",
      "branches": [],
      "parameters": [],
      "metadata": {
        "position": {
          "x": 2244,
          "y": 591
        }
      }
    },
    {
      "id": "chatbot-decline-response-uuid",
      "type": "PlayPrompt",
      "branches": [
        {
          "condition": "Success",
          "transition": "chatbot-goodbye-response-uuid"
        }
      ],
      "parameters": [
        {
          "name": "Text",
          "value": "Offer is successfully declineed",
          "namespace": null
        },
        {
          "name": "TextToSpeechType",
          "value": "text"
        }
      ],
      "metadata": {
        "position": {
          "x": 2239,
          "y": 168
        },
        "useDynamic": false
      }
    },
    {
      "id": "chatbot-goodbye-response-uuid",
      "type": "PlayPrompt",
      "branches": [
        {
          "condition": "Success",
          "transition": "chatbot-disconnect-uuid"
        }
      ],
      "parameters": [
        {
          "name": "Text",
          "value": "Have a good day",
          "namespace": null
        },
        {
          "name": "TextToSpeechType",
          "value": "text"
        }
      ],
      "metadata": {
        "position": {
          "x": 2240,
          "y": 366
        },
        "useDynamic": false
      }
    },
    {
      "id": "check-customer-response-uuid",
      "type": "CheckAttribute",
      "branches": [
        {
          "condition": "Evaluate",
          "conditionType": "Equals",
          "conditionValue": "accept",
          "transition": "chatbot-accept-response-uuid"
        },
        {
          "condition": "Evaluate",
          "conditionType": "Equals",
          "conditionValue": "decline",
          "transition": "chatbot-decline-response-uuid"
        },
        {
          "condition": "NoMatch",
          "transition": "chatbot-goodbye-response-uuid"
        }
      ],
      "parameters": [
        {
          "name": "Attribute",
          "value": "offerStatus"
        },
        {
          "name": "Namespace",
          "value": "User Defined"
        }
      ],
      "metadata": {
        "position": {
          "x": 1919,
          "y": 18
        },
        "conditionMetadata": [
          {
            "id": "accept-equals-uuid",
            "operator": {
              "name": "Equals",
              "value": "Equals",
              "shortDisplay": "="
            },
            "value": "accept"
          },
          {
            "id": "decline-equals-uuid",
            "operator": {
              "name": "Equals",
              "value": "Equals",
              "shortDisplay": "="
            },
            "value": "decline"
          }
        ]
      }
    },
    {
      "id": "chatbot-accept-response-uuid",
      "type": "PlayPrompt",
      "branches": [
        {
          "condition": "Success",
          "transition": "chatbot-goodbye-response-uuid"
        }
      ],
      "parameters": [
        {
          "name": "Text",
          "value": "<speak>\nYou have accepted the offer. The offer details are: location \n<prosody rate=\"slow\">\n<say-as interpret-as=\"spell-out\">$.Attributes.eventLocationStreetNumber</say-as>\n$.Attributes.eventLocationStreetName , $.Attributes.eventLocationSuburb , $.Attributes.eventLocationState, \n<say-as interpret-as=\"spell-out\">$.Attributes.eventLocationPostCode</say-as>\n<s>license plate number {{licensePlate}}</s>\n<s>colour {{colour}}</s>\n<s>vehicle model {{vehicleModel}}</s>\n</prosody>\n</speak>",
          "namespace": null
        },
        {
          "name": "TextToSpeechType",
          "value": "ssml"
        }
      ],
      "metadata": {
        "position": {
          "x": 2238,
          "y": 20
        },
        "useDynamic": false
      }
    },
    {
      "id": "chatbot-greetings-response-uuid",
      "type": "PlayPrompt",
      "branches": [
        {
          "condition": "Success",
          "transition": "chatbot-offers-customer-uuid"
        }
      ],
      "parameters": [
        {
          "name": "Text",
          "value": "Hello $.Attributes.CustomerName",
          "namespace": null
        },
        {
          "name": "TextToSpeechType",
          "value": "text"
        }
      ],
      "metadata": {
        "position": {
          "x": 413,
          "y": 28
        },
        "useDynamic": false
      }
    },
    {
      "id": "repeat-operation-uuid",
      "type": "Loop",
      "branches": [
        {
          "condition": "Looping",
          "transition": "chatbot-ask-customer-uuid"
        },
        {
          "condition": "Complete",
          "transition": "chatbot-error-response-uuid"
        }
      ],
      "parameters": [
        {
          "name": "LoopCount",
          "value": "1"
        }
      ],
      "metadata": {
        "position": {
          "x": 855,
          "y": 470
        },
        "useDynamic": false
      }
    },
    {
      "id": "chatbot-offers-customer-uuid",
      "type": "PlayPrompt",
      "branches": [
        {
          "condition": "Success",
          "transition": "chatbot-ask-customer-uuid"
        }
      ],
      "parameters": [
        {
          "name": "Text",
          "value": "<speak>\nThe free COVID-19 vaccine has been delivered to you at\n<prosody rate=\"slow\">\n<say-as interpret-as=\"spell-out\">$.Attributes.streetNumber</say-as>\n$.Attributes.streetName , $.Attributes.city , $.Attributes.state, \n<say-as interpret-as=\"spell-out\">$.Attributes.postalCode</say-as>\n</prosody>\n</speak>",
          "namespace": null
        },
        {
          "name": "TextToSpeechType",
          "value": "ssml"
        }
      ],
      "metadata": {
        "position": {
          "x": 647,
          "y": 30
        },
        "useDynamic": false
      }
    },
    {
      "id": "collect-lambda-outputs-uuid",
      "type": "SetAttributes",
      "branches": [
        {
          "condition": "Success",
          "transition": "check-lambda-status-code-uuid"
        },
        {
          "condition": "Error",
          "transition": "chatbot-error-response-uuid"
        }
      ],
      "parameters": [
        {
          "name": "Attribute",
          "value": "offerId",
          "key": "offerId",
          "namespace": "User Defined"
        },
        {
          "name": "Attribute",
          "value": "Lex.IntentName",
          "key": "offerStatus",
          "namespace": "System"
        },
        {
          "name": "Attribute",
          "value": "statusCode",
          "key": "statusCode",
          "namespace": "External"
        }
      ],
      "metadata": {
        "position": {
          "x": 1428,
          "y": 19
        }
      }
    },
    {
      "id": "chatbot-error-response-uuid",
      "type": "PlayPrompt",
      "branches": [
        {
          "condition": "Success",
          "transition": "chatbot-disconnect-uuid"
        }
      ],
      "parameters": [
        {
          "name": "Text",
          "value": "There has been an unexpected error and your command could not be processed successfully. Please try again in the mobile app. Sorry for the inconvenience and have a good day.",
          "namespace": null
        },
        {
          "name": "TextToSpeechType",
          "value": "text"
        }
      ],
      "metadata": {
        "position": {
          "x": 1204,
          "y": 458
        },
        "useDynamic": false
      }
    },
    {
      "id": "chatbot-ask-customer-uuid",
      "type": "GetUserInput",
      "branches": [
        {
          "condition": "Evaluate",
          "conditionType": "Equals",
          "conditionValue": "accept",
          "transition": "invoke-lambda-function-uuid"
        },
        {
          "condition": "Evaluate",
          "conditionType": "Equals",
          "conditionValue": "decline",
          "transition": "invoke-lambda-function-uuid"
        },
        {
          "condition": "Evaluate",
          "conditionType": "Equals",
          "conditionValue": "repeatOfferDetails",
          "transition": "chatbot-offers-customer-uuid"
        },
        {
          "condition": "Evaluate",
          "conditionType": "Equals",
          "conditionValue": "repeatOptions",
          "transition": "repeat-operation-uuid"
        },
        {
          "condition": "NoMatch",
          "transition": "chatbot-error-response-uuid"
        },
        {
          "condition": "Error",
          "transition": "chatbot-error-response-uuid"
        }
      ],
      "parameters": [
        {
          "name": "Text",
          "value": "<speak>\nYou can say the following: <break time=\"1s\"/>\nAccept <break time=\"1.5s\"/>\nDecline <break time=\"1.5s\"/>\nRepeat offer detail,<break time=\"1.5s\"/>\nRepeat options\n</speak>",
          "namespace": null
        },
        {
          "name": "TextToSpeechType",
          "value": "ssml"
        },
        {
          "name": "BotName",
          "value": "FreeCovidVaccineBot"
        },
        {
          "name": "BotAlias",
          "value": "$LATEST"
        },
        {
          "name": "BotRegion",
          "value": "ap-southeast-1"
        },
        {
          "name": "Parameter",
          "key": "x-amz-lex:barge-in-enabled:*:*",
          "value": "true",
          "namespace": null
        }
      ],
      "metadata": {
        "position": {
          "x": 912,
          "y": 14
        },
        "conditionMetadata": [
          {
            "id": "accept-option-uuid",
            "value": "accept"
          },
          {
            "id": "decline-option-uuid",
            "value": "decline"
          },
          {
            "id": "report-again-option-uuid",
            "value": "repeatOfferDetails"
          },
          {
            "id": "ask-again-option-uuid",
            "value": "repeatOptions"
          }
        ],
        "useDynamic": false,
        "dynamicMetadata": {
          "x-amz-lex:barge-in-enabled:*:*": false
        }
      },
      "target": "Lex"
    },
    {
      "id": "invoke-lambda-function-uuid",
      "type": "InvokeExternalResource",
      "branches": [
        {
          "condition": "Success",
          "transition": "collect-lambda-outputs-uuid"
        },
        {
          "condition": "Error",
          "transition": "chatbot-error-response-uuid"
        }
      ],
      "parameters": [
        {
          "name": "FunctionArn",
          "value": "arn:aws:lambda:ap-southeast-1:564702493239:function:update_covid_19_offer_status",
          "namespace": null
        },
        {
          "name": "TimeLimit",
          "value": "3"
        },
        {
          "name": "Parameter",
          "key": "offerStatus",
          "value": "Lex.IntentName",
          "namespace": "System"
        },
        {
          "name": "Parameter",
          "key": "offerId",
          "value": "offerId",
          "namespace": "User Defined"
        }
      ],
      "metadata": {
        "position": {
          "x": 1192,
          "y": 24
        },
        "dynamicMetadata": {
          "offerStatus": true,
          "offerId": true
        },
        "useDynamic": false
      },
      "target": "Lambda"
    }
  ],
  "version": "1",
  "type": "contactFlow",
  "start": "disable-call-recording-uuid",
  "metadata": {
    "entryPointPosition": {
      "x": 15,
      "y": 15
    },
    "snapToGrid": false,
    "name": "free_covid_19_vaccine_offer",
    "description": "Chatbot offering free COVID-19 vaccines for our mankind",
    "type": "contactFlow",
    "status": "published",
    "hash": "..."
  }
}