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[Bug] Remote play showing black screen when not connected to local network #180

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evanpaul14 opened this issue Dec 3, 2023 · 6 comments
Closed

[Bug] Remote play showing black screen when not connected to local network #180

evanpaul14 opened this issue Dec 3, 2023 · 6 comments
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@evanpaul14
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Platform

  • Device: iPhone XS Max
  • OS: iOS 17
  • Browser: Safari
  • Browser Version: 17
  • Better xCloud Version: 2.0.3

Describe the bug

When I’m on a cellular connection after the rocket loading screen ends it just shows a black screen.

I don’t know if this is a bug or if it’s even possible.
I think this thread might be relevant.
@evanpaul14 evanpaul14 added the bug Something isn't working label Dec 3, 2023
@evanpaul14 evanpaul14 changed the title [Bug] Remote play showing black screen when out of home [Bug] Remote play showing black screen when not connected local network Dec 3, 2023
@evanpaul14 evanpaul14 changed the title [Bug] Remote play showing black screen when not connected local network [Bug] Remote play showing black screen when not connected to local network Dec 3, 2023
@redphx
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redphx commented Dec 3, 2023

What is your NAT status? My NAT is Moderate and I have the same issue when trying to connect from outside.

@evanpaul14
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My NAT is open

@redphx
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redphx commented Dec 3, 2023

Try to port forward port 9002

@Trashinated1
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It depends on your network. Go to your router settings (Mine's AT&T) and enable DMZplus mode like I did here.
Annotation 2023-12-03 104305

@redphx
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redphx commented Dec 7, 2023

@evanpaul14 how did you fix it?

@evanpaul14
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evanpaul14 commented Dec 7, 2023 •
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I didn’t. The official app also stopped working outside my local network so I’m assuming it’s an issue with my setup.

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@redphx @Trashinated1 @evanpaul14