JIRA integration throw errors while setting up #41

dabde · 2023-01-03T09:51:28Z

Hi,

we had this plugin already in use and after some time, it stop working.

The error in the log is:

2023-01-03 09:36:55.180 ERROR 1 --- [io-8585-exec-31] c.e.r.e.bugtracking.jira.JiraStrategy    : [ErrorCollection{status=404, errors={}, errorMessages=[Issue Does Not Exist]}]

We also tried to disable and reinstall. But after selecting the Issue Type, we get the same error.

Jira is version: v9.1.1

thanks for support.

The text was updated successfully, but these errors were encountered:

dabde · 2023-01-03T10:00:49Z

Full Stack

com.atlassian.jira.rest.client.api.RestClientException: [ErrorCollection{status=404, errors={}, errorMessages=[Issue Does Not Exist]}]
	at com.atlassian.jira.rest.client.internal.async.DelegatingPromise.claim(DelegatingPromise.java:45)
	at com.epam.reportportal.extension.bugtracking.jira.JiraStrategy.getTicketFields(JiraStrategy.java:330)
	at com.epam.ta.reportportal.core.bts.handler.impl.GetTicketHandlerImpl.getSubmitTicketFields(GetTicketHandlerImpl.java:72)
	at com.epam.ta.reportportal.ws.controller.BugTrackingSystemController.getSetOfIntegrationSystemFields(BugTrackingSystemController.java:92)
	at com.epam.ta.reportportal.ws.controller.BugTrackingSystemController$$FastClassBySpringCGLIB$$e6e48e3f.invoke(<generated>)
	at org.springframework.cglib.proxy.MethodProxy.invoke(MethodProxy.java:218)
	at org.springframework.aop.framework.CglibAopProxy$CglibMethodInvocation.invokeJoinpoint(CglibAopProxy.java:769)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:163)
	at org.springframework.aop.framework.CglibAopProxy$CglibMethodInvocation.proceed(CglibAopProxy.java:747)
	at org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:366)
	at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:99)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
	at org.springframework.aop.framework.CglibAopProxy$CglibMethodInvocation.proceed(CglibAopProxy.java:747)
	at org.springframework.security.access.intercept.aopalliance.MethodSecurityInterceptor.invoke(MethodSecurityInterceptor.java:69)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
	at org.springframework.aop.framework.CglibAopProxy$CglibMethodInvocation.proceed(CglibAopProxy.java:747)
	at org.springframework.aop.framework.CglibAopProxy$DynamicAdvisedInterceptor.intercept(CglibAopProxy.java:689)
	at com.epam.ta.reportportal.ws.controller.BugTrackingSystemController$$EnhancerBySpringCGLIB$$d6c53706.getSetOfIntegrationSystemFields(<generated>)
	at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
	at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.base/java.lang.reflect.Method.invoke(Method.java:566)
	at org.springframework.web.method.support.InvocableHandlerMethod.doInvoke(InvocableHandlerMethod.java:190)
	at org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:138)
	at org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:106)
	at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:879)
	at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:793)
	at org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:87)
	at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:1040)
	at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:943)
	at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:1006)
	at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:898)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:626)
	at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:883)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:733)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at org.springframework.web.multipart.support.MultipartFilter.doFilterInternal(MultipartFilter.java:125)
	at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:320)
	at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:126)
	at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:90)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
	at org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:118)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
	at org.springframework.security.web.session.SessionManagementFilter.doFilter(SessionManagementFilter.java:137)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
	at org.springframework.security.web.authentication.AnonymousAuthenticationFilter.doFilter(AnonymousAuthenticationFilter.java:111)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
	at org.springframework.security.web.servletapi.SecurityContextHolderAwareRequestFilter.doFilter(SecurityContextHolderAwareRequestFilter.java:158)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
	at org.springframework.security.web.savedrequest.RequestCacheAwareFilter.doFilter(RequestCacheAwareFilter.java:63)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
	at org.springframework.security.oauth2.provider.authentication.OAuth2AuthenticationProcessingFilter.doFilter(OAuth2AuthenticationProcessingFilter.java:180)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
	at org.springframework.security.web.authentication.logout.LogoutFilter.doFilter(LogoutFilter.java:116)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
	at org.springframework.security.web.header.HeaderWriterFilter.doHeadersAfter(HeaderWriterFilter.java:92)
	at org.springframework.security.web.header.HeaderWriterFilter.doFilterInternal(HeaderWriterFilter.java:77)
	at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
	at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:105)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
	at org.springframework.security.web.context.request.async.WebAsyncManagerIntegrationFilter.doFilterInternal(WebAsyncManagerIntegrationFilter.java:56)
	at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
	at org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:215)
	at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:178)
	at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:358)
	at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:271)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at org.springframework.web.filter.RequestContextFilter.doFilterInternal(RequestContextFilter.java:100)
	at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at org.springframework.web.filter.FormContentFilter.doFilterInternal(FormContentFilter.java:93)
	at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at org.springframework.boot.actuate.metrics.web.servlet.WebMvcMetricsFilter.doFilterInternal(WebMvcMetricsFilter.java:109)
	at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:201)
	at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:202)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)
	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:541)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:139)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:74)
	at org.apache.catalina.valves.RemoteIpValve.invoke(RemoteIpValve.java:747)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343)
	at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:373)
	at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
	at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:868)
	at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1589)
	at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
	at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
	at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.base/java.lang.Thread.run(Thread.java:829)
Caused by: com.atlassian.jira.rest.client.api.RestClientException: [ErrorCollection{status=404, errors={}, errorMessages=[Issue Does Not Exist]}]
	at com.atlassian.jira.rest.client.internal.async.AbstractAsynchronousRestClient$2.apply(AbstractAsynchronousRestClient.java:176)
	at com.atlassian.jira.rest.client.internal.async.AbstractAsynchronousRestClient$2.apply(AbstractAsynchronousRestClient.java:170)
	at com.atlassian.httpclient.api.ResponsePromiseMapFunction.apply(ResponsePromiseMapFunction.java:49)
	at com.atlassian.httpclient.api.ResponsePromiseMapFunction.apply(ResponsePromiseMapFunction.java:10)
	at io.atlassian.util.concurrent.Promises$OfStage.lambda$fold$4(Promises.java:332)
	at io.atlassian.util.concurrent.Promises.lambda$biFunction$7(Promises.java:422)
	at java.base/java.util.concurrent.CompletableFuture.uniHandle(CompletableFuture.java:930)
	at java.base/java.util.concurrent.CompletableFuture$UniHandle.tryFire(CompletableFuture.java:907)
	at java.base/java.util.concurrent.CompletableFuture.postComplete(CompletableFuture.java:506)
	at java.base/java.util.concurrent.CompletableFuture.complete(CompletableFuture.java:2073)
	at com.atlassian.httpclient.apache.httpcomponents.SettableFuturePromiseHttpPromiseAsyncClient$1.lambda$doCompleted$0(SettableFuturePromiseHttpPromiseAsyncClient.java:37)
	at com.atlassian.httpclient.apache.httpcomponents.SettableFuturePromiseHttpPromiseAsyncClient.runInContext(SettableFuturePromiseHttpPromiseAsyncClient.java:61)
	at com.atlassian.httpclient.apache.httpcomponents.SettableFuturePromiseHttpPromiseAsyncClient$ThreadLocalDelegateRunnable.run(SettableFuturePromiseHttpPromiseAsyncClient.java:129)
	at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
	at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
	... 1 common frames omitted

DzmitryHumianiuk · 2023-01-03T21:12:04Z

@dabde the error says, that the issue does not exist on Jira side.
could you please double check this?

dabde · 2023-01-04T08:42:43Z

The first time this issue appears, was when our QA was try to create a new issue in jira. So new implies that the issue should not exist in jira.

But after re-setup the plugin, give all the information like host, project key and credentials. Then the next step is to select the issue type (the list is already loaded correctly from jira), but by pressing then the conformation button, this log error also get shown. Think the last step to setup the integration is not possible anymore related to this. "DEFAULT PROPERTIES FOR ISSUE FORM" is just an empty form.

The credentials against jira was ones tested with the general service user we have setup and with my personal account. Also tested with different jira projects. Same issue.

DzmitryHumianiuk · 2023-01-05T17:36:00Z

@dabde i do recall that such issues may occur with customized Jira, when there are custom fields which are not returned by the standard API.

does it show any other fields when you click the first connect?

dabde · 2023-01-05T19:15:20Z

Okay, I will try to setup a scratch project tomorrow with only jira system fields.

And yes, I get several different ticket issues in the first steps.

DzmitryHumianiuk · 2023-01-05T19:21:03Z

@dabde awesome.
the interested part is the list of the fields returned after this (clicked Submit button).

DzmitryHumianiuk · 2023-01-06T15:06:36Z

might be relted reportportal/reportportal#1912

alena-babrova · 2023-01-18T10:20:59Z

Hello @dabde
I have come with good news 😊
Jira Cloud plugin 5.7.3 with the fix is released.
You can it here.

dabde · 2023-01-18T16:16:49Z

hi @alena-babrova,

was testing the cloud version plugin, but related our jira instance is not jira cloud the plugin setup is just failing. Is there a plan to apply the same changes to this plugin?

thanks

alena-babrova · 2023-01-18T19:20:11Z

Hi @dabde,
Sorry, I haven't noticed that your issue related to Jira Server not Jira Cloud version of plugin.
I've reopened the issue, and we will come back later with the update on it.

Meanwhile, could you please tell me the version of ReportPortal and Jira Server plugin you are using?

Thanks!

dabde · 2023-01-19T08:53:46Z

Hi,

here all the related versions:

Jira Server: v9.1.1#901001
Report Portal: 5.7.2
Jira Server Plugin: 5.7.2

Thanks

DzmitryHumianiuk · 2023-01-19T15:44:51Z

might be related issue: reportportal/reportportal#1912

alena-babrova · 2023-01-20T13:24:44Z

Hi @dabde
Maybe it started to happen after you updated your Jira Server to 9 version?
Do you recall the moment when your Jira Server was updated, and maybe it was the same period when the integration stopped working?

alena-babrova · 2023-02-01T11:34:22Z

Hello @dabde,
Quick update on the issue: we have reproduced it. Indeed, our Jira Server Plugin doesn't support Jira Server version 9+.
We have added a task to our backlog to fix the compatibility.

Once the fix is ready, I will inform you.

Thank you for your contribution!

dabde · 2023-02-02T13:40:14Z

@alena-babrova thanks for the update.

alena-babrova · 2023-02-10T15:01:27Z

Hello @dabde
Finally, I have come with good news - Jira Server plugin 5.7.3 with the fix is released 😊
You can it here.
Could you please check and confirm that everything is OK now?

dabde · 2023-02-15T14:46:35Z

thx, working fine again.

DzmitryHumianiuk mentioned this issue Jan 6, 2023

Cloud Jira Integration Post Issue is not Coming reportportal/reportportal#1912

Closed

alena-babrova added the bug Something isn't working label Jan 6, 2023

alena-babrova closed this as completed Jan 18, 2023

alena-babrova reopened this Jan 18, 2023

DzmitryHumianiuk changed the title ~~Setup integration throw errors~~ JIRA integration throw errors while setting up Jan 19, 2023

dabde closed this as completed Feb 15, 2023

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JIRA integration throw errors while setting up #41

JIRA integration throw errors while setting up #41

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JIRA integration throw errors while setting up #41

JIRA integration throw errors while setting up #41

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