Issues with custom Nextcloud servers

[adil192]

While you are welcome to make an issue if you're facing a problem with logging into a custom Nextcloud server, there is rarely anything I can do to help. For most issues, I can't do much other than to just close them. But you can help by running through some troubleshooting steps and including the results in your issue.

Troubleshooting

Neon

Try to login to your server with the Nextcloud Neon app to see if you encounter the same issue.
If you do encounter the same issue, there is most likely a problem with your custom server.

You can find the latest downloads by going to the publish.yaml runs, selecting the latest run, and then selecting the download that matches your device. At the time of writing, Neon is only building for Android and Linux.

Saber logs

Please collect the terminal output from Saber.
You can do this on desktop by running Saber from the command line, or via different methods on mobile.

Linux (flatpak)

flatpak run com.adilhanney.saber

Linux (AppImage)

./Applications/Saber-0.15.2-x86_64.AppImage

Linux (Snap)

snap run saber

Windows

This depends on where you installed Saber. The default location when you pick "Install for current user only" will look something like C:\Users\yourusername\AppData\Local\Programs\Saber\, and if you pick "Install for all users", the default location will be C:\Program Files\Saber\ or C:\Program Files (x86)\Saber\.

C:\Users\adilh\AppData\Local\Programs\Saber\saber.exe

macOS

/Applications/Saber.app/Contents/MacOS/Saber

Android

Either use a logcat app or plug your device into a computer and run adb logcat.

iOS

See https://stackoverflow.com/questions/5179108/iphone-how-to-read-application-logs-from-device

Server information

Please go to scan.nextcloud.com and enter your server URL as prompted. You'll then be directed to a page such as https://scan.nextcloud.com/results/2d502f03-3c63-462f-aaf4-4169b1f4cbc2. Please include this URL in your issue (note that this will contain your server URL).

If you're not willing to share your server's URL, then please include a screenshot of this section of the page: