-
-
Notifications
You must be signed in to change notification settings - Fork 3k
New issue
Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.
By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.
Already on GitHub? Sign in to your account
Signal crash, after no more free space "Problem Retrieving Data" #5815
Comments
I have encountered the same issue. My iPhone storage was full and I opened Signal and it crashed. Next time I opened Signal, it gave me the same error as described above ("Problem Retrieving Data"). When trying to retrieve data, it reaches 57% and then tells me that data cannot be retrieved and I am supposed to reset Signal completely which I do not want to do as I do not want to lose all my messages and media data. |
exact same problem here |
did you find a solution? |
Encountered the same issue with version 7.23. Awaiting a fix. |
Hi I got same issue as lot of people after no more free space on my iPhone, I make more space but Signal app still crash
My iPhone was running out of space and I opened signal. Now after freeing up space the Signal app says "Problem Retrieving Data" and immediately crashes when I click continue.
Is there no way to recover the data?
I can't sent report with the tap 8 times, because app crash before the report option, please fix it I don't want to lose my personal data
Bug description
When I start Signal, I get the "Problem Retrieving Data" screen. After confirming it, the all displays that it is now recovering the database but crashes after 10 seconds. There is no way to skip the recovery or retrieve debug logs.
It might be the case that this was triggered by a full device storage, but now there is >1GB space free.
Steps to reproduce
Start app
Immediately get "Problem Retrieving Data" screen
Click continue
For 10 seconds, get recovery screen
Actual result: Describe here what happens after you run the steps above (i.e. the buggy behaviour)
App crashes without Error message or debug log
No access to existing or new messages, not able to send messages
Expected result: Describe here what should happen after you run the steps above (i.e. what would be the correct behaviour)
Successful Recovery
Able to start Signal and access messages
Device info
Device: iPhone 12 Pro
iOS version: 17.3.1
Signal version: 7.11
Link to debug log
Log from app not available
Log from iOS can't be send to signal because app crash before
The text was updated successfully, but these errors were encountered: