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[chassis][supervisor] [master]database-chassis.service failed to start at reboot on Supervisor #20715

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mlok-nokia opened this issue Nov 6, 2024 · 6 comments
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[chassis][supervisor] [master]database-chassis.service failed to start at reboot on Supervisor #20715

mlok-nokia opened this issue Nov 6, 2024 · 6 comments
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regression Triaged this issue has been triaged

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@mlok-nokia
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Description

On master branch, database-chassis.service start failed at boot up on Supervisor. The following syslog shows the failure info

2024-11-01T15:17:25.148322+00:00 sonic systemd[1]: database-chassis.service: Control process exited, code=exited, status=1/FAILURE
2024-11-01T15:17:25.148322+00:00 sonic systemd[1]: database-chassis.service: Control process exited, code=exited, status=1/FAILURE
2024-11-01T15:17:25.148518+00:00 sonic systemd[1]: database-chassis.service: Failed with result 'exit-code'.
2024-11-01T15:17:25.148518+00:00 sonic systemd[1]: database-chassis.service: Failed with result 'exit-code'.
2024-11-01T15:17:25.149312+00:00 sonic systemd[1]: Failed to start database-chassis.service - database-chassis container.
2024-11-01T15:17:25.149312+00:00 sonic systemd[1]: Failed to start database-chassis.service - database-chassis container.
2024-11-01T15:17:25.149678+00:00 sonic systemd[1]: Dependency failed for config-topology.service - Platform topology configuration service.
2024-11-01T15:17:25.149734+00:00 sonic systemd[1]: Dependency failed for config-setup.service - Config initialization and migration service.
2024-11-01T15:17:25.149678+00:00 sonic systemd[1]: Dependency failed for config-topology.service - Platform topology configuration service.
2024-11-01T15:17:25.149734+00:00 sonic systemd[1]: Dependency failed for config-setup.service - Config initialization and migration service.
2024-11-01T15:17:25.149782+00:00 sonic systemd[1]: Dependency failed for swss@14.service - switch state service.
2024-11-01T15:17:25.149782+00:00 sonic systemd[1]: Dependency failed for swss@14.service - switch state service.

Steps to reproduce the issue:

  1. Just reboot supervisor with the latest master image, and check the syslog. The following syslog
2024-11-01T15:17:25.148322+00:00 sonic systemd[1]: database-chassis.service: Control process exited, code=exited, status=1/FAILURE
2024-11-01T15:17:25.148322+00:00 sonic systemd[1]: database-chassis.service: Control process exited, code=exited, status=1/FAILURE
2024-11-01T15:17:25.148518+00:00 sonic systemd[1]: database-chassis.service: Failed with result 'exit-code'.
2024-11-01T15:17:25.148518+00:00 sonic systemd[1]: database-chassis.service: Failed with result 'exit-code'.
2024-11-01T15:17:25.149312+00:00 sonic systemd[1]: Failed to start database-chassis.service - database-chassis container.
2024-11-01T15:17:25.149312+00:00 sonic systemd[1]: Failed to start database-chassis.service - database-chassis container.
2024-11-01T15:17:25.149678+00:00 sonic systemd[1]: Dependency failed for config-topology.service - Platform topology configuration service.
2024-11-01T15:17:25.149734+00:00 sonic systemd[1]: Dependency failed for config-setup.service - Config initialization and migration service.
2024-11-01T15:17:25.149678+00:00 sonic systemd[1]: Dependency failed for config-topology.service - Platform topology configuration service.
2024-11-01T15:17:25.149734+00:00 sonic systemd[1]: Dependency failed for config-setup.service - Config initialization and migration service.
2024-11-01T15:17:25.149782+00:00 sonic systemd[1]: Dependency failed for swss@14.service - switch state service.
2024-11-01T15:17:25.149782+00:00 sonic systemd[1]: Dependency failed for swss@14.service - switch state service.

Describe the results you received:

database-chasis.service failed to start at reboot

Describe the results you expected:

It should not be failed.

Output of show version:

(paste your output here)

Output of show techsupport:

(paste your output here or download and attach the file here )

Additional information you deem important (e.g. issue happens only occasionally):
@arlakshm
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arlakshm commented Nov 6, 2024

@mlok-nokia to add more error logs.

@arlakshm arlakshm added the Triaged this issue has been triaged label Nov 6, 2024
@anamehra
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anamehra commented Nov 7, 2024

Hi @rlhui , as discussed in community meeting, Cisco SIM sanities are also failing with latest master code. While going though the recent commits, I came across #19016
Reverting this in our run passed SIM sanity. I will validate this on h/w as well.

Hi @mlok-nokia , could you please try with this PR reverted?

@anamehra
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anamehra commented Nov 7, 2024

We also validated the build successfully on Cisco h/w with #19016 reverted.

@arlakshm
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#20726 might have the potential fix. Please test with this change

@mlok-nokia
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mlok-nokia commented Nov 15, 2024 •
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#20726 might have the potential fix. Please test with this change

@arlakshm This PR fixes the /etc/supervisor/critical_processes file in "database" container. It does not fix the database-chassis.service issue.

@mlok-nokia mlok-nokia mentioned this issue Nov 15, 2024
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@mlok-nokia
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Fixed.

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Labels
regression Triaged this issue has been triaged
Projects
SONiC Chassis
Status: Done
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4 participants
@rlhui @anamehra @arlakshm @mlok-nokia