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Add article: VirtualBox Black Screen on Threadripper (#1256)
Nested paging must be disabled on some Threadripper and Threadripper Pro products in order for VirtualBox guests to display properly. I compressed the larger screenshots with WebP, but left the smaller ones as optimized PNG because the compression looks bad when they're scaled up.
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title: VirtualBox Black Screen on Threadripper Platforms (Solution) | ||
description: > | ||
How to enable video output in VirtualBox guests on hosts using Threadripper or Threadripper Pro CPUs. | ||
keywords: | ||
- VirtualBox | ||
- Threadripper | ||
- Threadripper Pro | ||
- black screen | ||
- blank screen | ||
- no video | ||
- virtual machine | ||
- settings | ||
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facebookImage: /_social/article | ||
twitterImage: /_social/article | ||
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hidden: false | ||
section: software-troubleshooting | ||
tableOfContents: true | ||
--- | ||
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On some products using AMD Threadripper or Threadripper Pro processors, VirtualBox guests may display a blank screen as seen below: | ||
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![VirtualBox guest showing a blank screen](/images/virtualbox-threadripper/virtual-machine-black-screen.webp) | ||
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On systems affected with this issue, checking `VBox.log` while the virtual machine is running will show the following log line every second: | ||
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``` | ||
ERROR [COM]: aRC=VBOX_E_VM_ERROR (0x80bb0003) aIID={4680b2de-8690-11e9-b83d-5719e53cf1de} aComponent={DisplayWrap} aText={Could not take a screenshot (VERR_NOT_SUPPORTED)}, preserve=false aResultDetail=-37 | ||
``` | ||
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Affected System76 models include: | ||
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- Thelio Major R5 | ||
- Thelio Mega R3 | ||
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## Solution: Disable Nested Paging | ||
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In order to allow VirtualBox guests to properly show their displays, ensure the virtual machine is not running, then open the virtual machine's settings. | ||
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![Virtual machine settings button](/images/virtualbox-threadripper/vm-settings-button.png) | ||
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Navigate to the `System` page, then to the `Acceleration` tab. | ||
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![Virtual machine System/Acceleration settings section](/images/virtualbox-threadripper/vm-system-acceleration-settings.png) | ||
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Uncheck the checkbox labeled `Enable Nested Paging`. | ||
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![VirtualBox nested paging setting](/images/virtualbox-threadripper/vm-disable-nested-paging.png) | ||
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Select `OK` to save the settings, then start the virtual machine again. The display will output successfully. | ||
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![VirtualBox guest showing a working screen](/images/virtualbox-threadripper/virtual-machine-working-screen.webp) |
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