- greet
- utter_greet
- self_identify
- utter_greet_name
- confirm_identity
- utter_identity
- ask_consent
- utter_consent
- ask_problem
- utter_problem
- assess_understanding
- utter_understanding
- any_questions
- utter_any_questions
- follow_up
- utter_follow_up
- goodbye
- utter_goodbye