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Date: Fri, 24 Feb 2023 00:10:52 +0000
From: "Cole (Support)" <platform-support@patreon.zendesk.com>
Reply-To: Support <platform-support+id1995253@patreon.zendesk.com>

Message-ID: <35OWP2LZ5PZ_63f8008c2f1a_4d4ad810070e8_sprut@zendesk.com>
In-Reply-To: <1c525490b846b11514e443bb788850b813a348c1@openmbox.net>
References: <35OWP2LZ5PZ@zendesk.com>
 <35OWP2LZ5PZ_63eea3b9ca2d5_323f0c924452_sprut@zendesk.com>
 <1c525490b846b11514e443bb788850b813a348c1@openmbox.net>
Subject: [Patreon] Re: Issue with certain emails being sent
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##- Please type your reply above this line -##=0D
=0D
Your request (1995253) has been updated. To add additional comments, repl=
y to this email.=0D
----------------------------------------------=0D
=0D
Cole, Feb 23, 2023, 4:10 PM PST=0D
=0D
Hi there,=0D
=0D
Thanks for reaching Patreon support. This is Cole and I'd be more than ha=
ppy to assist.=0D
=0D
I would like to know the issues that you are pertaining to.=0D
=0D
Is that what type of email? Patreon's?=0D
=0D
I am just trying to get to your main point of discussion so I can help yo=
u with it.=0D
=0D
=0D
Cheers,=0D
=0D
----------------------------------------------=0D
=0D
Zero3k, Feb 17, 2023, 10:26 AM PST=0D
=0D
Any thoughts about it?=0D
=0D
=0D
=0D
February 16, 2023 at 4:44=E2=80=AFPM, "Support" <platform-support@patreon=
.zendesk.com> wrote:=0D
=0D
----------------------------------------------=0D
=0D
Zero3k, Feb 16, 2023, 1:44 PM PST=0D
=0D
There is an issue with certain emails being sent to notify users about a =
creator's new content. Those emails are currently having their SVG elemen=
t(s) removed when viewed with the interface that SnappyMail provides. You=
 can fix it on your end by putting the SVG as an inline attachment and th=
en add an img element that has a cid to that attachment. The code in ques=
tion is <svg aria-label=3D"Loading" viewBox=3D"0 0 64 64" class=3D"sc-dml=
rTW cpuCPK" style=3D"margin-left: auto; margin-right: auto; -webkit-anima=
tion: cJiLXh 1.116s linear infinite; animation: cJiLXh 1.116s linear infi=
nite; display: block; padding: 1.5px; height: 1.5rem; width: 1.5rem; over=
flow: visible;"><circle cx=3D"32" cy=3D"32" r=3D"32" class=3D"sc-kfzAmx k=
Jytzl" style=3D"fill: none; stroke: transparent; stroke-width: 8;"></circ=
le><circle color=3D"light" cx=3D"32" cy=3D"32" r=3D"32" stroke-linecap=3D=
"round" class=3D"sc-fKFyDc eOaLqC" style=3D"-webkit-animation: fnezX 1.8s=
 cubic-bezier(0.445,0.05,0.55,0.95) infinite; animation: fnezX 1.8s cubic=
-bezier(0.445,0.05,0.55,0.95) infinite; fill: none; stroke: #FFFFFF; stro=
ke-dasharray: 180; -webkit-transform-origin: center; -ms-transform-origin=
: center; transform-origin: center; stroke-width: 8;"></circle></svg>. Yo=
u can read more info about the issue at https://github.com/the-djmaze/sna=
ppymail/issues/972.=0D
=0D
--------------------------------=0D
This email is a service from Patreon.=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
=0D
[35OWP2-LZ5PZ]=

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        <td style=3D"padding-bottom:25px;"> =0D
          <p dir=3D"ltr">Your request (1995253) has been updated. To add =
additional comments, reply to this email.<br></p><div style=3D"margin-top=
: 25px" data-version=3D"2"><table width=3D"100%" cellpadding=3D"0" cellsp=
acing=3D"0" border=3D"0" role=3D"presentation">  <tbody><tr>    <td width=
=3D"100%" style=3D"padding: 15px 0; border-top: 1px dotted #c5c5c5;">    =
  <table width=3D"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" =
style=3D"table-layout:fixed;" role=3D"presentation">        <tbody><tr>  =
                    <td valign=3D"top" style=3D"padding: 0 15px 0 15px; w=
idth: 40px;">              <img width=3D"40" height=3D"40" alt=3D"" style=
=3D"height: auto; line-height: 100%; outline: none; text-decoration: none=
; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px=
;" src=3D"https://patreon.zendesk.com/system/photos/12694434775565/Micros=
oftTeams-image__4_.png">            </td>                    <td width=3D=
"100%" style=3D"padding: 0; margin: 0;" valign=3D"top">            <p sty=
le=3D"font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Ver=
dana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-bottom=
: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir=3D"ltr">             =
                                   <strong>Cole</strong> (Patreon)       =
                                   </p>            <p style=3D"font-famil=
y:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans=
-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; margin-t=
op: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">              Feb 23, 2023=
, 4:10 PM PST            </p>                                    <div cla=
ss=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; line-height: 22px=
; margin: 15px 0">Hi there,&nbsp;<br>&nbsp;<br>Thanks for reaching Patreo=
n support. This is Cole and I'd be more than happy to assist.<br>&nbsp;<b=
r>I would like to know the issues that you are pertaining to.&nbsp;<br>&n=
bsp;<br>Is that what type of email? Patreon's?<br>&nbsp;<br>I am just try=
ing to get to your main point of discussion so I can help you with it.<br=
>&nbsp;<br><div class=3D"signature"><p dir=3D"ltr" style=3D"color: #2b2e2=
f; line-height: 22px; margin: 15px 0">Cheers,</p></div></div><p dir=3D"lt=
r">                      </p></td>        </tr>      </tbody></table>    =
</td>  </tr></tbody></table><p dir=3D"ltr"></p><table width=3D"100%" cell=
padding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentation">  <tbo=
dy><tr>    <td width=3D"100%" style=3D"padding: 15px 0; border-top: 1px d=
otted #c5c5c5;">      <table width=3D"100%" cellpadding=3D"0" cellspacing=
=3D"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"presentation"> =
       <tbody><tr>                      <td valign=3D"top" style=3D"paddi=
ng: 0 15px 0 15px; width: 40px;">              <img width=3D"40" height=3D=
"40" alt=3D"" style=3D"height: auto; line-height: 100%; outline: none; te=
xt-decoration: none; -webkit-border-radius: 5px; -moz-border-radius: 5px;=
 border-radius: 5px;" src=3D"https://secure.gravatar.com/avatar/4a77bb48a=
56ab9979e099d19e6d37d04?size=3D40&amp;default=3Dhttps%3A%2F%2Fassets.zend=
esk.com%2Fimages%2F2016%2Fdefault-avatar-80.png&amp;r=3Dg">            </=
td>                    <td width=3D"100%" style=3D"padding: 0; margin: 0;=
" valign=3D"top">            <p style=3D"font-family:'Lucida Grande','Luc=
ida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15p=
x; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:=
#1b1d1e;" dir=3D"ltr">                              <strong>Zero3k</stron=
g>                          </p>            <p style=3D"font-family:'Luci=
da Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif;=
 font-size: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; =
padding: 0; color:#bbbbbb;" dir=3D"ltr">              Feb 17, 2023, 10:26=
 AM PST            </p>                                    <div class=3D"=
zd-comment zd-comment-pre-styled" dir=3D"auto"><div>Any thoughts about it=
?</div><div><br></div><p dir=3D"ltr">February 16, 2023 at 4:44=E2=80=AFPM=
, "Support" &lt;<a href=3D"mailto:platform-support@patreon.zendesk.com?to=
=3D%22Support%22%20%3Cplatform-support%40patreon.zendesk.com%3E" rel=3D"n=
oreferrer">platform-support@patreon.zendesk.com</a>&gt; wrote:</p></div><=
p dir=3D"ltr">                      </p></td>        </tr>      </tbody><=
/table>    </td>  </tr></tbody></table><p dir=3D"ltr"></p><table width=3D=
"100%" cellpadding=3D"0" cellspacing=3D"0" border=3D"0" role=3D"presentat=
ion">  <tbody><tr>    <td width=3D"100%" style=3D"padding: 15px 0; border=
-top: 1px dotted #c5c5c5;">      <table width=3D"100%" cellpadding=3D"0" =
cellspacing=3D"0" border=3D"0" style=3D"table-layout:fixed;" role=3D"pres=
entation">        <tbody><tr>                      <td valign=3D"top" sty=
le=3D"padding: 0 15px 0 15px; width: 40px;">              <img width=3D"4=
0" height=3D"40" alt=3D"" style=3D"height: auto; line-height: 100%; outli=
ne: none; text-decoration: none; -webkit-border-radius: 5px; -moz-border-=
radius: 5px; border-radius: 5px;" src=3D"https://secure.gravatar.com/avat=
ar/4a77bb48a56ab9979e099d19e6d37d04?size=3D40&amp;default=3Dhttps%3A%2F%2=
Fassets.zendesk.com%2Fimages%2F2016%2Fdefault-avatar-80.png&amp;r=3Dg">  =
          </td>                    <td width=3D"100%" style=3D"padding: 0=
; margin: 0;" valign=3D"top">            <p style=3D"font-family:'Lucida =
Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; fo=
nt-size: 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; paddin=
g: 0; color:#1b1d1e;" dir=3D"ltr">                              <strong>Z=
ero3k</strong>                          </p>            <p style=3D"font-=
family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma=
,sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; mar=
gin-top: 0; padding: 0; color:#bbbbbb;" dir=3D"ltr">              Feb 16,=
 2023, 1:44 PM PST            </p>                                    <di=
v class=3D"zd-comment" dir=3D"auto" style=3D"color: #2b2e2f; line-height:=
 22px; margin: 15px 0"><p dir=3D"ltr" style=3D"color: #2b2e2f; line-heigh=
t: 22px; margin: 15px 0">There is an issue with certain emails being sent=
 to notify users about a creator's new content. Those emails are currentl=
y having their SVG element(s) removed when viewed with the interface that=
 SnappyMail provides. You can fix it on your end by putting the SVG as an=
 inline attachment and then add an img element that has a cid to that att=
achment. The code in question is &lt;svg aria-label=3D"Loading" viewBox=3D=
"0 0 64 64" class=3D"sc-dmlrTW cpuCPK" style=3D"margin-left: auto; margin=
-right: auto; -webkit-animation: cJiLXh 1.116s linear infinite; animation=
: cJiLXh 1.116s linear infinite; display: block; padding: 1.5px; height: =
1.5rem; width: 1.5rem; overflow: visible;"&gt;&lt;circle cx=3D"32" cy=3D"=
32" r=3D"32" class=3D"sc-kfzAmx kJytzl" style=3D"fill: none; stroke: tran=
sparent; stroke-width: 8;"&gt;&lt;/circle&gt;&lt;circle color=3D"light" c=
x=3D"32" cy=3D"32" r=3D"32" stroke-linecap=3D"round" class=3D"sc-fKFyDc e=
OaLqC" style=3D"-webkit-animation: fnezX 1.8s cubic-bezier(0.445,0.05,0.5=
5,0.95) infinite; animation: fnezX 1.8s cubic-bezier(0.445,0.05,0.55,0.95=
) infinite; fill: none; stroke: #FFFFFF; stroke-dasharray: 180; -webkit-t=
ransform-origin: center; -ms-transform-origin: center; transform-origin: =
center; stroke-width: 8;"&gt;&lt;/circle&gt;&lt;/svg&gt;. You can read mo=
re info about the issue at <a href=3D"https://github.com/the-djmaze/snapp=
ymail/issues/972" target=3D"_blank" rel=3D"nofollow noreferrer">https://g=
ithub.com/the-djmaze/snappymail/issues/972</a>.</p></div>                =
      </td>        </tr>      </tbody></table>    </td>  </tr></tbody></t=
able></div> =0D
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ing-bottom:7px; border-top: 3px solid #777; border-bottom: 1px dotted #77=
7;"> =0D
          <span style=3D"font-size: 12px; line-height: 14px;" face=3D"'Lu=
cida Grande',Verdana,Arial,sans-serif"> =0D
          Be a part of the Community:=0D
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          <p style=3D"font-size: 12px; line-height: 14px; color: #777;" d=
ir=3D"ltr">You have been sent this message because you recently opened a =
help request with the Patreon Community Happiness Team.</p>=0D
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  <span style=3D"color:#FFFFFF" aria-hidden=3D"true">[35OWP2-LZ5PZ]</span=
>=0D
=0D
<div itemscope=3D"" itemtype=3D"http://schema.org/EmailMessage" style=3D"=
display:none">  <div itemprop=3D"action" itemscope=3D"" itemtype=3D"http:=
//schema.org/ViewAction">    <link itemprop=3D"url" href=3D"https://suppo=
rt.patreon.com/hc/requests/1995253">    <meta itemprop=3D"name" content=3D=
"View ticket">  </div></div></body></html>=

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