Desktop App not finding my Keyboard

[LukasKarer]

Hello, when I use the web app everything workes fine and as expected, but when I try to use the desktop app, using version 3.0.0 it just tells me searching for device:

Does anyone of you have an idea why this is happening, I tried reinstalling or using an older version, but nothing worked so far.

[kartarion]

Hi!
Same issue here with the Mac version on 13.4.1 with the Micro Pad, System info recognizes it

[joejoe87577]

I have the same issue here. Keyboard is a cidoo v87 on windows. I thought this was because I'm using a thunderbolt dock, but using a USB port on the motherboard also failed.

[xivlover]

I have the same issue here. Keyboard is a cidoo v87 on windows. I thought this was because I'm using a thunderbolt dock, but using a USB port on the motherboard also failed.

This is an issue related to EPOMAKER being such an amazing company. @joejoe87577

[siun202]

Same here
KBD75 Rev 2
Update:
I start the programm with Administrator-Rights
Now it Workshop

[Chris-techz]

I have the same issue here. Keyboard is a cidoo v87 on windows. I thought this was because I'm using a thunderbolt dock, but using a USB port on the motherboard also failed.

This is an issue related to EPOMAKER being such an amazing company. @joejoe87577

Is it possible to fix it ?

[docop]

no issues. short cable plug directly to the motherboard. no hub, no extension... open, load .json. go to test kyb. then close. re-install v.2.1 and when open it will work.

[GitMurf]

Windows 11 and also cannot find my keyboard with the electron app. chrome and edge work fine on the web app.

[GitMurf]

Ok I figured it out!!

I randomly found this Issue in another repo that keyed me into an idea to try: the-via/app#202

SOLUTION: Evidently there must be a bug when VIA is set to 2D mode. If you change it to 3D then you will be able to recognize and authorize your keyboard! 🎉

cc @LukasKarer @kartarion @joejoe87577 @docop @Chris-techz @siun202 @xivlover

[Chris-techz]

@GitMurf , thank's dude it works !

[GitMurf]

Does anyone know an active dev/maintainer we could ping on this?