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Keychron Q6 Pro not being configurable on Windows #288

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4 tasks done
Jauska opened this issue Mar 21, 2024 · 1 comment
Open
4 tasks done

Keychron Q6 Pro not being configurable on Windows #288

Jauska opened this issue Mar 21, 2024 · 1 comment

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@Jauska
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Jauska commented Mar 21, 2024

Describe the bug
Keychron Q6 Pro not being configurable on Windows and after loading JSON via generates a lot of errors.
Attaching them here.
VIA-app-errors.csv

To Reproduce
Steps to reproduce the behavior:

  1. Go to 'usevia.app' on Chrome or use the desktop application
  2. Enable design tab
  3. Load Keychron Q6 Pro ISO json as instructed by manufacturer.
  4. If using the web version pair the device.
  5. Keyboard does not show up as configurable and Via generates a lot of errors.

Expected behavior
Keyboard should show up as configurable after loading JSON.

Screenshots
image
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VIA Version

Keyboard firmware VIA protocol
12

Desktop (please complete the following information):

  • OS: Windows 11 23H2 22631.3296
  • Browser Google Chrome 124.0.6367.8

Custom json definition?

  • I am loading a custom json definition using the designer tab

Sanity checks

Additional context
On Linux VM to which I passed through the USB device/KB I was able to configure the keyboard perfectly.
Tried re-flashing the newest KB FW provided by manufacturer. No change after a re-flash. https://www.keychron.com/pages/how-to-factory-reset-or-flash-your-qmk-via-enabled-keychron-q6-pro-keyboard

@Tilly77
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Tilly77 commented Dec 2, 2024

Have you figured this one out? I'm having the same issue!

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