Questions on product switcher for OSC

[tonge495]

Hey @serifluous!

Continuing the discussion on the navigation between One Support Center and Console here. We had a few questions around this:

• Is there a way we can get a menu item for OSC on the account switcher on Console (ideally also any other products that include the account switcher)? This way, we can keep the experience consistent across sites, as we are planning to add the link to Console on OSC through the account switcher.
• When there is only one menu item in the account switcher, the check mark is still present on the right of the menu item, which is a bit confusing as it will always be the selected value. Would we be able to remove this in the situation where there is only one item? Currently, we just have the link back to Twilio but I can imagine we would start adding the other product items (e.g. Authy, Sendgrid, etc.) after we port over the articles from those sites.

This is a similar situation to what happens when there is only one menu item on One Admin.

[TwilioPasteBot]

Disclaimer: This is a very experimental bot using OpenAI's GPT-4. The answers may not be correct, a human will review the answer and update it if necessary.

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Hello!

1. The Account Switcher is designed to allow users to switch between accounts or sub-accounts, and it can be used anywhere this functionality is needed. It's a stylized Menu Badge, with groups of account options displayed in the menu item list. This includes navigating to recently visited accounts, creating an account, and viewing all of a user’s accounts. Therefore, adding a menu item for OSC on the account switcher on Console is possible as it falls within the functionality of the Account Switcher.

2. Regarding the check mark present on the right of the menu item when there is only one menu item in the account switcher, the documentation does not provide explicit information on how to handle this situation.

Sorry, I don't know how to help with that.

I did do a search though, and I managed to find these other Discussions that might be similar or related to your question. Give them a read to see if they answer your question. If they do, head back here and update this discussion and mark it as answered, pointing others to the related discussion:

• One Support Center Navigation after Login (updated: 05/10/2023, similarity score: 87%)
• New Twilio Navigation UI Kit Questions (updated: 05/16/2023, similarity score: 84%)
• New Twilio Navigation UI Kit Questions - Answer (updated: 05/16/2023, similarity score: 84%)

[SiTaggart]

Hi @tonge495

For the first question:

is there a way we can get a menu item for OSC on the account switcher on Console (ideally also any other products that include the account switcher)? This way, we can keep the experience consistent across sites, as we are planning to add the link to Console on OSC through the account switcher.

We provide presentational components for teams to implement in their application, in a way that is Flexible to meet their own needs. We don't implement features in applications. For that request you would need to ask the Web Platform team to update the Console application.

For the second question:

When there is only one menu item in the account switcher, the check mark is still present on the right of the menu item, which is a bit confusing as it will always be the selected value. Would we be able to remove this in the situation where there is only one item? Currently, we just have the link back to Twilio but I can imagine we would start adding the other product items (e.g. Authy, Sendgrid, etc.) after we port over the articles from those sites.

The idea with the product switcher is that it displays the product you are currently in, plus other products or applications that you can switch to. If you only have the current application you are in, then you might consider removing the Switcher altogether because it serves no purpose.

If you are in OSC and only have a single link back to Twilio Comms Console, there should be two items in the menu. OSC, which would be checked, and Comms Console which would be the application you can switch to.

The example of the User Dialog in One Admin is a slightly different interaction. What you are seeing there is the focus state of the logout item. For accessibility reasons, your cursor focus is placed inside the dialog on the first focusable item when it is open.

Hope that helps

[tonge495]

Got it thank you for the help Simon!

[tonge495]

@SiTaggart On a somewhat related note, do you know when Console will be switching over to the new navigation? When that happens, what is going to happen to the Docs and Support section?

[SiTaggart]

That is also a Web Platform question, I'm afraid.

What it looks like, should follow the examples we created in the Navigation pattern, which was design in partnership with the Console teams needs.