Get conversations data incrementally

[rubenssoto]

Hi,

Do you know how can I get conversations data incrementally?

[abn]

@rubenssoto as in history? This implementation deals with incoming webhooks, so the server notifies the configured webhook when a message arrives.

[rubenssoto]

Thank you for your answer.

This is my usecase

We need our freshchat data in our aws s3 to run ad-hoc queries and reporting, so we are making an extractor. To make our extractor more efficient I want to get data incrementally, so every execution I only want newer data. The main information in freshchat is conversations, so I need to get this info incrementally. I solve the same problem in freshdesk API, every execution I get only updated tickets since last execution and after that I get related conversations.

So, I need a way to get only conversations that has fresh data.