Mailbox for email not found. #369

vaclavgreif · 2021-03-14T20:19:11Z

I downloaded the latest version of UV Desk, and I'm having two issues:

I'm unable to save the email in Email Settings - when I reload the screen, I get back the support@localhost default value
when I try to create tickets from my mailbox with php bin/console uvdesk:refresh-mailbox support@wpify.io, I get Mailbox for email support@wpify.io not found. . I do have the mailbox in the Mailboxes section, and I tried both the ID (mailbox_4251), and different emails, no luck

The yaml files look like this:

uvdesk_mailbox.yaml

uvdesk_mailbox:
    emails: ~
        # Often Reply emails like from gmail contains extra and redundant previous mail data.
        # This data can be removed by adding delimiter i.e. specific line before each reply. 
        # delimiter: '<-- Please add content above this line -->'
        # enable_delimiter: true
    
    # Configure your mailboxes here
    mailboxes:
        mailbox_4251:
            name: WPify Support
            enabled: true

            # [SMTP] Outgoing mail server
            # Swiftmailer smtp mailer to use for sending emails through on behalf of this mailbox
            smtp_server: 
                mailer_id: mailer_9531

            # [IMAP] Incoming mail server
            # IMAP configurations to use for fetching emails from mailbox
            imap_server:
                host: 'myserver.com'
                username: support@wpify.io
                password: mypassword

uvdesk.yaml

parameters:
    app_locales: en|fr|it
    
    # Default Assets
    assets_default_agent_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-batman.png'
    assets_default_customer_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-ironman.png'
    assets_default_helpdesk_profile_image_path: 'bundles/uvdeskcoreframework/images/uv-avatar-uvdesk.png'

    uvdesk_site_path.member_prefix: member
    uvdesk_site_path.knowledgebase_customer_prefix: customer
    
    # File uploads constraints
    # @TODO: Set these parameters via compilers
    max_post_size: 8388608
    max_file_uploads: 20
    upload_max_filesize: 2097152

uvdesk:
    site_url: 'support.wpify.io'
    upload_manager:
        id: Webkul\UVDesk\CoreFrameworkBundle\FileSystem\UploadManagers\Localhost
    
    support_email:
        id: support@wpify.io
        name: WPify.io Support
        mailer_id: mailer_9531
    
    # Default resources
    default:
        ticket:
            type: support
            status: open
            priority: low
        templates:
            email: mail.html.twig

swiftmailer.yaml

swiftmailer:
    default_mailer: mailer_9531
    mailers:
        mailer_9531:
            transport: smtp
            username: support@wpify.io
            password: password
            host: myserver.com
            port: 465
            encryption: ssl
            auth_mode: login
            sender_address: support@wpify.io
            delivery_addresses: ['support@wpify.io']
            disable_delivery: false

Any idea what to do?

Thanks!

The text was updated successfully, but these errors were encountered:

papnoisanjeev · 2021-03-15T04:38:19Z

@vasikgreif

May be due to your files under config/packages folder have no read/write permission so due to this you are facing issue.

Please enable read/write permission by chmod -R 775 .path_upto_packages_folder

PeopleInside · 2021-03-23T20:33:23Z

@vasikgreif have you resolved?

vaclavgreif · 2021-03-23T20:34:28Z

No, i gave up, too many issues trying to make this work.

PeopleInside · 2021-03-23T20:41:06Z

Umh... the two issue you reported is well know for me, I had the same issue so is a common problem that facing new users that decide to setup UVdesk.

I'm not a developer so I cannot help much. I'm a UVdesk user that has choose to use UVdesk.
I'm sorry about reading you still have issue.

UVdesk is a great Open Source helpdesk that give many great feature and a very nice responsiveness so I suggest to still try if you did not found a better solution.

Maybe if you update developers @papnoisanjeev you will see that you can find a nice team ready to help you.
I did not remember how I solved this issue...

Are you sure to not use special characters in the email password?
What version of PHP are you running? I don't think this issue is related to PHP as I had also when I tried to setup UVdesk but finally I was able to resolve...

Le's see if @papnoisanjeev has other suggestions. You are not the only one that has this issue on my opinion.

vaclavgreif · 2021-03-23T20:46:29Z

Thanks for the update. I'm experienced PHP developer myself, but the lack of a good documentation makes it really difficult to setup UV Desk. I'm fine with editing config files, but I'd expect a clear documentation on the steps needed.

I'll probably come back to UV Desk once the project matures a bit more..:)

PeopleInside · 2021-03-23T20:52:55Z

Without promise nothing I will try to test and help with the two issues you are facing.
Testing this ( if I find time and find resource on my server to do ) can help on improve guide for users.

PeopleInside · 2021-03-23T21:19:27Z

OK @vasikgreif for resolve the first issue

I'm unable to save the email in Email Settings - when I reload the screen, I get back the support@localhost default value

After setup

Swift Mailer
MailBoxes

I tried to change the support@localhost but also if the page was saved at the refresh the settings is not saved.

You need run the following SSH command on the root of uvdesk

php bin/console c:c

After come back on your ticket system operator and refresh the page with email settings ad you will see now your correct email address.

A note for @papnoisanjeev
I'm installing a testing install for help the user here. My install is made by Softacolous scrip installer with PHP 7.4

Doing the mentioned SSH command I get the following error warning:

PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 351
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 385
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 394
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 408
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 416
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 451
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 529
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 559
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 637
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 638
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 640
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 678
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 679
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 681
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 835
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 835
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 839
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 839
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 843
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 843
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 847
PHP Deprecated:  Array and string offset access syntax with curly braces is deprecated in /uvdesk/vendor/uvdesk/core-framework/Utils/HTMLFilter.php on line 847

I will now test the email mailbox ticket creation and let you know.

PeopleInside · 2021-03-23T21:26:49Z

Sent a test email to the support email setup and runned the SSH command

php bin/console uvdesk:refresh-mailbox emailaddress@domain.ext

Ticket opened
Also your second issue reported should be resolved.

PeopleInside · 2021-03-23T21:48:57Z

SSH Give:

 1. Processing uvdesk mailbox configuration.

 2. Opening imap stream...

 3. IMAP stream opened.

 4. Fetching Email collection since 22 March 2021.

 5. Total fetched email -> 1

 6. Starting to convert Emails into Tickets ->
 =============================================
=============================================

Converting email 1 out of 1.

Mailbox refreshed successfully !!!

But ticket is not created and email is set as read.
This is another common issue on UVdesk. I'm trying to resolve but it's really hard.

First of all need set the correct domain in /uvdesk/config/packages/uvdesk.yaml removing port 8000 like

site_url: hepdesk.website.ext

Here I still be unavle to see ticket created. I will update as soon I can understand why this still happening.

PeopleInside · 2021-03-23T22:06:54Z

OK for resolve the fact ticket are not opened I take a look at ticket I created in UVdesk on 07-11-20
I was near to leave all and tell you I'm unable to resolve this issue that I have resolved on my website many months ago.

The issue was the site URL should have public so my site URL was

site_url: hepdesk.website.ext

and did not work, changed in

site_url: hepdesk.website.ext/uvdesk/public

than on SSH you need do in uvdesk root:

php bin/console c:c

thank now you can send an email to your support email address and SSH

php bin/console uvdesk:refresh-mailbox emailaddress@domain.ext

I will try to create a guide in the UVdesk forum where also UVdesk team can improve my post or do a different official guide.

Your issue can be closed once you can check all works fine.
I tested for you and resolved the two issue reported by you.

It's all because there is not a clear guide, your are right!

I wrote a guide on the forum https://forums.uvdesk.com/topic/1925/installing-and-setup-uvdesk-for-the-first-time

You should be now able to made work your UVdesk

abielikesu · 2021-04-04T17:26:12Z

@vasikgreif I had the same issue and managed to resolve it.

TLDR; In the config/packages/uvdesk_mailbox.yaml file, the host syntax has to be in the format below:

            imap_server:
                host: '{imap.myserver.com:993/imap/ssl}INBOX'
                username: myuser@mydomain.com
                password: mypassword

The code that opens the imap inbox is using the imap_open function.
Look at the different examples and choose the one that suits your setup. In my case it was:

// To connect to an SSL IMAP or POP3 server, add /ssl after the protocol
// specification:
$mbox = imap_open ("{localhost:993/imap/ssl}INBOX", "user_id", "password");

vaclavgreif · 2021-04-04T17:30:36Z

Thanks! Well, unless the setup works out of the box, without having to edit config files and go to Github to make basic functionality work, I still consider UVDesk a great project, which is unfortunately not mature enough actually be used in production. For now, I switched back to OSTicket, which I hate, but is proven to provide the basic functionality without any issues, which is actually the most important thing for any helpdesk software.

PeopleInside · 2021-04-06T14:51:06Z

@papnoisanjeev @vasikgreif tis issue can maybe be closed?
I gived the solution and asked to think maybe to improve in another different topic #382

I think no active issue are present on this topics except the user request to implement documentation and to be able to use just the UI, something I wrote in the new issue.

Ntworkadmin · 2022-04-08T21:52:00Z

we install uvdesk on ubuntu with docker and followed https://shownotes.opensourceisawesome.com/uvdesk/ this everything working fine except incoming emails. so any incoming email example@company.com not creating ticket automatically and when we create new ticket client get email notification and whenever agent reply they get email but if they reply is coming example@company.com but not showing up on uvdesk system as reply any help would be appreciated

PeopleInside · 2022-04-09T08:48:13Z

@Ntworkadmin look at the forum: https://forums.uvdesk.com/topic/1988/how-to-debug-errors-and-email-fetching-errors

conniviatech16 · 2022-08-22T15:12:48Z

SSH Give:
 1. Processing uvdesk mailbox configuration.

 2. Opening imap stream...

 3. IMAP stream opened.

 4. Fetching Email collection since 22 March 2021.

 5. Total fetched email -> 1

 6. Starting to convert Emails into Tickets ->
 =============================================
=============================================

Converting email 1 out of 1.

Mailbox refreshed successfully !!!
But ticket is not created and email is set as read. This is another common issue on UVdesk. I'm trying to resolve but it's really hard.

First of all need set the correct domain in /uvdesk/config/packages/uvdesk.yaml removing port 8000 like

site_url: hepdesk.website.ext

Here I still be unavle to see ticket created. I will update as soon I can understand why this still happening.

its working my ..i have cpanel can you help how can I set cron job in cpanel .. i have set, but not getting email .. when I run via terminal all mail got fatched

PeopleInside · 2022-08-22T15:16:19Z

@conniviatech16 you can ask help on the UVdesk forum if you need.
Writing here you generate an email to all participant and this is annoying for anyone.

If you don't want to register to the UVdesk community you can try to ask here

PeopleInside mentioned this issue Mar 23, 2021

Improve new user experience: install and setup #382

Closed

papnoisanjeev closed this as completed May 5, 2021

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Mailbox for email not found. #369

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Mailbox for email not found. #369

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