diff --git a/translations/messages.ar.yml b/translations/messages.ar.yml
index d61cf409..bd53a388 100644
--- a/translations/messages.ar.yml
+++ b/translations/messages.ar.yml
@@ -1316,6 +1316,108 @@
 "Success ! Group information saved successfully.": "نجاح ! تم حفظ معلومات المجموعة بنجاح."
 "Support Group removed successfully.": "تمت إزالة مجموعة الدعم بنجاح."
 "SAVE": "حفظ"
+
+
+#Microsoft apps:
+"CATEGORIES": "التصنيفات"
+"ARTICLES": "مقالات"
+"Microsoft Apps": "تطبيقات مايكروسوفت"
+"Add a Microsoft app": "أضف تطبيق مايكروسوفتMicrosoft"
+"Enable": "ممكن"
+"App Name": "اسم التطبيق"
+"Tenant Id": "معرف المستأجر"
+"Client Id": "معرف العميل"
+"Client Secret": "سر العميل"
+"NEW APP:": "تطبيق جديد"
+"UPDATE APP": "تحديث التطبيق"
+"Guide on creating a new app in Azure Active Directory:": "دليل حول إنشاء تطبيق جديد في Azure Active Directory:"
+"To add a new Microsoft App to your azure active directory, follow the steps as given below:": "لإضافة تطبيق Microsoft جديد إلى الدليل النشط azure الخاص بك ، اتبع الخطوات الموضحة أدناه:"
+"Go to Azure Active Directory -> App registerations": "انتقل إلى Azure Active Directory -> تسجيلات التطبيقات"
+"Disable": "إبطال"
+"Please enter a valid name for your app.": "الرجاء إدخال اسم صالح للتطبيق الخاص بك."
+"Please enter a valid tenant id.": "الرجاء إدخال معرف مستأجر صالح."
+"Please enter a valid client id.": "الرجاء إدخال معرف عميل صالح."
+"Please enter a valid client secret.": "الرجاء إدخال سر عميل صالح."
+"Microsoft app settings": "إعدادات تطبيقات Microsoft"
+"Unverified": "لم يتم التحقق منه"
+"Microsoft app has been updated successfully.": "تم تحديث تطبيق Microsoft بنجاح."
+"No microsoft apps found": "لم يتم العثور على تطبيقات Microsoft"
+"Microsoft app settings could not be verifired successfully. Please check your settings and try again later.": "تعذر التحقق من إعدادات تطبيقات Microsoft بنجاح. يرجى التحقق من الإعدادات الخاصة بك وحاول مرة أخرى في وقت لاحق."
+"Microsoft app has been integrated successfully.": "تم حذف تطبيق Microsoft بنجاح."
+"Microsoft app has been deleted successfully.": "تم دمج تطبيق Microsoft بنجاح."
+"Verified": "تم التحقق"
+
+"Create a New Registration": "إنشاء تسجيل جديد"
+"Enter your app details as following:": "أدخل تفاصيل التطبيق الخاص بك على النحو التالي:"
+"App Name: Enter an app name to easily help you identify its purpose": "اسم التطبيق: أدخل اسم التطبيق لمساعدتك في تحديد الغرض منه بسهولة"
+"Supported Account Types: Select whichever option works the best for you (Recommended: Accounts in any organizational directory and personal Microsoft accounts)": "أنواع الحسابات المدعومة: حدد الخيار الأفضل بالنسبة لك (موصى به: الحسابات في أي دليل تنظيمي وحسابات Microsoft الشخصية)"
+"Redirect URI:": "إعادة توجيه URI:"
+"Select Platform: Web": "حدد النظام الأساسي: الويب"
+"Enter the following redirect uri:": "أدخل عنوان URL لإعادة التوجيه التالي:"
+"Proceed to create your application": "تابع لإنشاء التطبيق الخاص بك"
+"Once your app has been created, in your app overview section, continue with adding a client credential by clicking on \"Add a certificate or secret\"": "بمجرد إنشاء التطبيق الخاص بك ، في قسم نظرة عامة على التطبيق ، تابع إضافة بيانات اعتماد العميل بالنقر فوق \"إضافة شهادة أو سر\""
+"Create a new client secret": "قم بإنشاء سر عميل جديد"
+"Enter a description as per your preference to help identify the purpose of this client secret": "أدخل وصفًا وفقًا لتفضيلاتك للمساعدة في تحديد الغرض من سر العميل هذا"
+"Choose an expiration time as per your preference": "اختر وقت انتهاء الصلاحية حسب تفضيلاتك"
+"Proceed to add your client secret": "تابع لإضافة سر العميل الخاص بك"
+"Copy the client secret value which will be needed later and cannot be viewed again": "انسخ قيمة سر العميل التي ستكون مطلوبة لاحقًا ولا يمكن عرضها مرة أخرى"
+"Navigate to API permissions": "انتقل إلى أذونات API"
+"Click on \"Add a permission\" to add a new api permission. Add the following delegated permissions by selecting Microsoft APIs > Microsoft Graph > Delegate Permissions": "انقر فوق \"إضافة إذن \" لإضافة إذن جديد لواجهة برمجة التطبيقات ، أضف الأذونات المفوضة التالية عن طريق تحديد Microsoft APIs> Microsoft Graph> تفويض الأذونات"
+"Navigate to your app overview section": "انتقل إلى قسم نظرة عامة على التطبيق الخاص بك"
+"Copy the Application (Client) Id": "انسخ معرف التطبيق (العميل)"
+"Copy the Directory (Tenant) Id": "انسخ معرف الدليل (المستأجر)"
+"Enter your client id, tenant id, and client secret in settings above as required.": "أدخل معرف العميل ومعرف المستأجر وسر العميل في الإعدادات أعلاه كما هو مطلوب."
+"offline_access": "غير متصل"
+"openid": "مفتوح"
+"profile": "الملف الشخصي"
+"User.Read": "المستخدم اقرأ"
+"IMAP.AccessAsUser.All": "الوصول عبر IMAP"
+"SMTP.Send": "إرسال SMTP"
+"POP.AccessAsUser.All": "POP.AccessAsUser.All"
+"Mail.Read": "البريد"
+"Mail.ReadBasic": "Mail.ReadBasic"
+"Mail.Send": "البريد"
+"Mail.Send.Shared": "إرسال بريد. مشاركة"
+"Add App": "أضف التطبيق"
+"New App": "تطبيق جديد"
+
+#Mailbox option:
+"Disable email delivery": "تعطيل تسليم البريد الإلكتروني"
+"Use as default mailbox for sending emails": "استخدم كصندوق بريد افتراضي لإرسال رسائل البريد الإلكتروني"
+"Inbound Emails": "رسائل البريد الإلكتروني الواردة"
+"Manage how you wish to retrieve and process emails from your mailbox.": "إدارة الطريقة التي ترغب في استرداد ومعالجة رسائل البريد الإلكتروني من صندوق البريد الخاص بك."
+"Outbound Emails": "رسائل البريد الإلكتروني الصادرة"
+"Manage how you wish to send emails from your mailbox.": "إدارة كيف تريد إرسال رسائل البريد الإلكتروني من صندوق البريد الخاص بك."
+
+
+# Successfully Pop-up/Notification Messages:
+"Ticket is already assigned to agent" : "تم تعيين التذكرة بالفعل للوكيل"
+"Success ! Agent assigned successfully." : "النجاح ! تم تعيين الوكيل بنجاح."
+"Ticket status is already set" : "تم تعيين حالة التذكرة بالفعل"
+"Success ! Tickets status updated successfully." : "النجاح ! تم تحديث حالة التذاكر بنجاح."
+"Ticket priority is already set" : "تم تعيين أولوية التذكرة بالفعل"
+"Success ! Tickets priority updated successfully." : "النجاح ! تم تحديث أولوية التذاكر بنجاح."
+"Ticket group is updated successfully" : "تم تحديث مجموعة التذاكر بنجاح"
+"Ticket is already assigned to group" : "تم تعيين التذكرة بالفعل للمجموعة"
+"Success ! Tickets group updated successfully." : "النجاح ! تم تحديث مجموعة التذاكر بنجاح."
+"Ticket team is updated successfully" : "تم تحديث فريق التذاكر بنجاح"
+"Ticket is already assigned to team" : "التذكرة مخصصة بالفعل للفريق"
+"Success ! Tickets team updated successfully." : "النجاح ! تم تحديث فريق التذاكر بنجاح."
+"Ticket type is already set" : "تم تعيين نوع التذكرة بالفعل"
+"Success ! Tickets type updated successfully." : "النجاح ! تم تحديث نوع التذاكر بنجاح."
+"Success ! Tickets label updated successfully." : "النجاح ! تم تحديث بطاقة التذاكر بنجاح."
+"Success ! Tickets added to label successfully." : "النجاح ! تمت إضافة التذاكر إلى الملصق بنجاح."
+"Success ! Tickets moved to trashed successfully." : "النجاح ! تم نقل التذاكر إلى سلة المحذوفات بنجاح."
+"Success ! Tickets removed successfully." : "النجاح ! تمت إزالة التذاكر بنجاح."
+"Success ! Tickets restored successfully." : "النجاح ! تمت استعادة التذاكر بنجاح."
+"Unable to retrieve group details" : "تعذر استرداد تفاصيل المجموعة"
+"Unable to retrieve team details" : "تعذر استرداد تفاصيل الفريق"
+"Tickets details have been updated successfully": "تم تحديث تفاصيل التذاكر بنجاح"
+"Label added to ticket successfully" : "تمت إضافة التسمية إلى التذكرة بنجاح"				
+"Label already added to ticket" : "تمت إضافة التسمية بالفعل إلى التذكرة"
+
+
+#customer page:
 "Howdy! ": "مرحبًا!"
 "New Ticket Request": "طلب تذكرة جديدة"
 "Ticket Requests": "طلبات التذاكر"
diff --git a/translations/messages.da.yml b/translations/messages.da.yml
index 41eba167..21e22bc7 100644
--- a/translations/messages.da.yml
+++ b/translations/messages.da.yml
@@ -1356,6 +1356,107 @@
 "Error! Ticket type with same name already exist": "Fejl! Billetype med samme navn findes allerede"
 "SAVE": "GEMME"
 "Title tags and meta descriptions are bits of HTML code in the header of a web page. They help search engines understand the content on a page. A pages title tag and meta description are usually shown whenever that page appears in search engine results": "Titelkoder og metabeskrivelser er bit af HTML-kode i overskriften på en webside. De hjælper søgemaskiner med at forstå indholdet på en side. En sides titeltag og metabeskrivelse vises normalt, når denne side vises i søgemaskinens resultater"
+
+
+#Microsoft apps:
+"CATEGORIES": "KATEGORIER"
+"ARTICLES": "ARTIKLER"
+"Microsoft Apps": "Microsoft Apps"
+"Add a Microsoft app": "Tilføj en Microsoft-app"
+"Enable": "Aktiveret"
+"App Name": "App navn"
+"Tenant Id": "Lejer id"
+"Client Id": "Kunde-id"
+"Client Secret": "Klientens hemmelighed"
+"NEW APP": "NY APP"
+"UPDATE APP": "OPDATERING APP"
+"Guide on creating a new app in Azure Active Directory:": "Vejledning til oprettelse af en ny app i Azure Active Directory:"
+"To add a new Microsoft App to your azure active directory, follow the steps as given below:": "For at tilføje en ny Microsoft-app til dit azure aktive bibliotek skal du følge trinene som angivet nedenfor:"
+"Go to Azure Active Directory -> App registerations": "Gå til Azure Active Directory -> Appregistreringer"
+"Disable": "Deaktiver"
+"Please enter a valid name for your app.": "Indtast venligst et gyldigt navn til din app."
+"Please enter a valid tenant id.": "Indtast venligst et gyldigt lejer-id."
+"Please enter a valid client id.": "Indtast venligst et gyldigt klient-id."
+"Please enter a valid client secret.": "Indtast venligst en gyldig klienthemmelighed."
+"Microsoft app settings": "Microsoft app-indstillinger"
+"Unverified": "Ubekræftet"
+"Microsoft app has been updated successfully.": "Microsoft-appen er blevet opdateret."
+"No microsoft apps found": "Ingen microsoft-apps fundet"
+"Microsoft app settings could not be verifired successfully. Please check your settings and try again later.": "Microsoft app-indstillinger kunne ikke bekræftes. Tjek venligst dine indstillinger og prøv igen senere."
+"Microsoft app has been integrated successfully.": "Microsoft-appen er blevet slettet."
+"Microsoft app has been deleted successfully.": "Microsoft-appen er blevet integreret med succes."
+"Verified": "Verificeret"
+
+"Create a New Registration": "Opret en ny registrering"
+"Enter your app details as following:": "Indtast dine appoplysninger som følger:"
+"App Name: Enter an app name to easily help you identify its purpose": "Appnavn: Indtast et appnavn for nemt at hjælpe dig med at identificere dens formål"
+"Supported Account Types: Select whichever option works the best for you (Recommended: Accounts in any organizational directory and personal Microsoft accounts)": "Understøttede kontotyper: Vælg den mulighed, der fungerer bedst for dig (anbefalet: Konti i enhver organisationskatalog og personlige Microsoft-konti)"
+"Redirect URI:": "Omdirigerings-URI:"
+"Select Platform: Web": "Vælg Platform: Web"
+"Enter the following redirect uri:": "Indtast følgende omdirigerings-uri:"
+"Proceed to create your application": "Fortsæt med at oprette din ansøgning"
+"Once your app has been created, in your app overview section, continue with adding a client credential by clicking on \"Add a certificate or secret\"": "Når din app er oprettet, skal du i din appoversigtssektion fortsætte med at tilføje en klientlegitimationsoplysninger ved at klikke på Tilføj et certifikat eller en hemmelighed"
+"Create a new client secret": "Opret en ny klienthemmelighed"
+"Enter a description as per your preference to help identify the purpose of this client secret": "Indtast en beskrivelse efter dine præferencer for at hjælpe med at identificere formålet med denne klienthemmelighed"
+"Choose an expiration time as per your preference": "Vælg en udløbstid efter dine præferencer"
+"Proceed to add your client secret": "Fortsæt med at tilføje din klienthemmelighed"
+"Copy the client secret value which will be needed later and cannot be viewed again": "Kopier klientens hemmelige værdi, som vil være nødvendig senere og ikke kan ses igen"
+"Navigate to API permissions": "Naviger til API-tilladelser"
+"Click on \"Add a permission\" to add a new api permission. Add the following delegated permissions by selecting Microsoft APIs > Microsoft Graph > Delegate Permissions": "Klik på Tilføj en tilladelse for at tilføje en ny api-tilladelse Tilføj følgende delegerede tilladelser ved at vælge Microsoft API'er > Microsoft Graph > Delegeret tilladelser"
+"Navigate to your app overview section": "Naviger til din appoversigtssektion"
+"Copy the Application (Client) Id": "Kopiér applikationens (klient)-id"
+"Copy the Directory (Tenant) Id": "Kopiér kataloget (lejer)-id"
+"Enter your client id, tenant id, and client secret in settings above as required.": "Indtast dit klient-id, lejer-id og klienthemmelighed i indstillingerne ovenfor efter behov."
+"offline_access": "offline_adgang"
+"openid": "åbenid"
+"profile": "profil"
+"User.Read": "Bruger.Læs"
+"IMAP.AccessAsUser.All": "IMAP.AccessAsUser.All"
+"SMTP.Send": "SMTP.Send"
+"POP.AccessAsUser.All": "POP.AccessAsUser.All"
+"Mail.Read": "Mail.Læs"
+"Mail.ReadBasic": "Mail.ReadBasic"
+"Mail.Send": "Mail.Send"
+"Mail.Send.Shared": "Mail.Send.Delt"
+"Add App": "Tilføj app"
+"New App": "Ny App"
+
+#Mailbox option:
+"Disable email delivery": "Deaktiver levering af e-mail"
+"Use as default mailbox for sending emails": "Brug som standardpostkasse til at sende e-mails"
+"Inbound Emails": "Indgående e-mails"
+"Manage how you wish to retrieve and process emails from your mailbox.": "Administrer, hvordan du ønsker at hente og behandle e-mails fra din postkasse."
+"Outbound Emails": "Udgående e-mails"
+"Manage how you wish to send emails from your mailbox.": "Administrer, hvordan du ønsker at sende e-mails fra din postkasse."
+
+
+# Successfully Pop-up/Notification Messages:
+"Ticket is already assigned to agent" : "Billetten er allerede tildelt agenten"
+"Success ! Agent assigned successfully." : "Succes! Agent tildelt."
+"Ticket status is already set" : "Billetstatus er allerede indstillet"
+"Success ! Tickets status updated successfully." : "Succes! Billetstatus blev opdateret."
+"Ticket priority is already set" : "Billetprioritet er allerede indstillet"
+"Success ! Tickets priority updated successfully." : "Succes! Billetprioritet blev opdateret."
+"Ticket group is updated successfully" : "Billetgruppen er opdateret"
+"Ticket is already assigned to group" : "Billet er allerede tildelt gruppen"
+"Success ! Tickets group updated successfully." : "Succes! Billetgruppen blev opdateret."
+"Ticket team is updated successfully" : "Billetteamet er opdateret"
+"Ticket is already assigned to team" : "Billet er allerede tildelt holdet"
+"Success ! Tickets team updated successfully." : "Succes! Billetteamet blev opdateret."
+"Ticket type is already set" : "Billettype er allerede indstillet"
+"Success ! Tickets type updated successfully." : "Succes! Billettypen blev opdateret."
+"Success ! Tickets label updated successfully." : "Succes! Billetetiketten blev opdateret."
+"Success ! Tickets added to label successfully." : "Succes! Billetter blev tilføjet til etiketten."
+"Success ! Tickets moved to trashed successfully." : "Succes! Billetter blev flyttet til papirkurven."
+"Success ! Tickets removed successfully." : "Succes! Billetter blev fjernet."
+"Success ! Tickets restored successfully." : "Succes! Billetter blev gendannet."
+"Unable to retrieve group details" : "Gruppeoplysningerne kunne ikke hentes"
+"Unable to retrieve team details" : "Teamdetaljerne kunne ikke hentes"
+"Tickets details have been updated successfully": "Billetoplysninger er blevet opdateret"
+"Label added to ticket successfully" : "Etiket blev føjet til billetten"				
+"Label already added to ticket" : "Etiket er allerede føjet til billetten"
+
+
 #customer page
 "New Ticket Request": "Ny billetanmodning"
 "Ticket Requests": "Billetanmodninger"
diff --git a/translations/messages.de.yml b/translations/messages.de.yml
index 2abba9bb..4a6b2e52 100644
--- a/translations/messages.de.yml
+++ b/translations/messages.de.yml
@@ -1356,6 +1356,107 @@
 "Error! Ticket type with same name already exist": "Fehler! Ticket-Typ mit gleichem Namen existiert bereits"
 "SAVE": "SPEICHERN"
 "# Title tags and meta descriptions are bits of HTML code in the header of a web page. They help search engines understand the content on a page. A pages title tag and meta description are usually shown whenever that page appears in search engine results": "Titel-Tags und Meta-Beschreibungen sind Teile des HTML-Codes im Header einer Webseite. Sie helfen Suchmaschinen, den Inhalt einer Seite zu verstehen. Das Titel-Tag und die Meta-Beschreibung einer Seite werden normalerweise angezeigt, wenn diese Seite in Suchmaschinenergebnissen angezeigt wird"
+
+
+#Microsoft apps:
+"CATEGORIES": "KATEGORIEN"
+"ARTICLES": "ARTIKEL"
+"Microsoft Apps": "Microsoft-Apps"
+"Add a Microsoft app": "Fügen Sie eine Microsoft-App hinzu"
+"Enable": "Ermöglicht"
+"App Name": "App Name"
+"Tenant Id": "Mieter-ID"
+"Client Id": "Kunden ID"
+"Client Secret": "Client-Geheimnis"
+"NEW APP:": "NEUE APP"
+"UPDATE APP": "APP AKTUALISIEREN"
+"Guide on creating a new app in Azure Active Directory:": "Leitfaden zum Erstellen einer neuen App in Azure Active Directory:"
+"To add a new Microsoft App to your azure active directory, follow the steps as given below:": "Führen Sie die folgenden Schritte aus, um Ihrem Azure Active Directory eine neue Microsoft-App hinzuzufügen:"
+"Go to Azure Active Directory -> App registerations": "Gehen Sie zu Azure Active Directory -> App-Registrierungen"
+"Disable": "Deaktivieren"
+"Please enter a valid name for your app.": "Bitte geben Sie einen gültigen Namen für Ihre App ein."
+"Please enter a valid tenant id.": "Bitte geben Sie eine gültige Mandanten-ID ein."
+"Please enter a valid client id.": "Bitte geben Sie eine gültige Client-ID ein."
+"Please enter a valid client secret.": "Bitte geben Sie ein gültiges Client-Secret ein."
+"Microsoft app settings": "Microsoft-App-Einstellungen"
+"Unverified": "Unbestätigt"
+"Microsoft app has been updated successfully.": "Die Microsoft-App wurde erfolgreich aktualisiert."
+"No microsoft apps found": "Keine Microsoft-Apps gefunden"
+"Microsoft app settings could not be verifired successfully. Please check your settings and try again later.": "Die Microsoft-App-Einstellungen konnten nicht erfolgreich überprüft werden. Bitte überprüfen Sie Ihre Einstellungen und versuchen Sie es später erneut."
+"Microsoft app has been integrated successfully.": "Die Microsoft-App wurde erfolgreich gelöscht."
+"Microsoft app has been deleted successfully.": "Die Microsoft-App wurde erfolgreich integriert."
+"Verified": "Verifiziert"
+
+"Create a New Registration": "Erstellen Sie eine neue Registrierung"
+"Enter your app details as following:": "Geben Sie Ihre App-Details wie folgt ein:"
+"App Name: Enter an app name to easily help you identify its purpose": "App-Name: Geben Sie einen App-Namen ein, damit Sie den Zweck leicht identifizieren können"
+"Supported Account Types: Select whichever option works the best for you (Recommended: Accounts in any organizational directory and personal Microsoft accounts)": "Unterstützte Kontotypen: Wählen Sie die Option aus, die für Sie am besten geeignet ist (Empfohlen: Konten in einem beliebigen Organisationsverzeichnis und persönliche Microsoft-Konten)"
+"Redirect URI:": "Umleitungs-URI:"
+"Select Platform: Web": "Wählen Sie Plattform: Web"
+"Enter the following redirect uri:": "Geben Sie die folgende Umleitungs-URI ein:"
+"Proceed to create your application": "Fahren Sie mit der Erstellung Ihrer Anwendung fort"
+"Once your app has been created, in your app overview section, continue with adding a client credential by clicking on \"Add a certificate or secret\"": "Sobald Ihre App erstellt wurde, fahren Sie in Ihrem App-Übersichtsbereich mit dem Hinzufügen von Client-Anmeldeinformationen fort, indem Sie auf „Zertifikat oder Geheimnis hinzufügen“ klicken."
+"Create a new client secret": "Erstellen Sie ein neues Clientgeheimnis"
+"Enter a description as per your preference to help identify the purpose of this client secret": "Geben Sie eine Beschreibung nach Ihren Wünschen ein, um den Zweck dieses geheimen Clientschlüssels zu identifizieren"
+"Choose an expiration time as per your preference": "Wählen Sie eine Ablaufzeit nach Ihren Wünschen"
+"Proceed to add your client secret": "Fahren Sie fort, um Ihr Client-Geheimnis hinzuzufügen"
+"Copy the client secret value which will be needed later and cannot be viewed again": "Kopieren Sie den Client-Secret-Wert, der später benötigt wird und nicht erneut angezeigt werden kann"
+"Navigate to API permissions": "Navigieren Sie zu API-Berechtigungen"
+"Click on \"Add a permission\" to add a new api permission. Add the following delegated permissions by selecting Microsoft APIs > Microsoft Graph > Delegate Permissions": "Klicken Sie auf „Berechtigung hinzufügen“, um eine neue API-Berechtigung hinzuzufügen. Fügen Sie die folgenden delegierten Berechtigungen hinzu, indem Sie Microsoft-APIs > Microsoft Graph > Berechtigungen delegieren auswählen"
+"Navigate to your app overview section": "Navigieren Sie zu Ihrem App-Übersichtsbereich"
+"Copy the Application (Client) Id": "Kopieren Sie die Anwendungs-(Client-)ID"
+"Copy the Directory (Tenant) Id": "Kopieren Sie die Verzeichnis-(Mandanten-)ID"
+"Enter your client id, tenant id, and client secret in settings above as required.": "Geben Sie Ihre Client-ID, Mandanten-ID und Client-Secret in den Einstellungen oben nach Bedarf ein."
+"offline_access": "offline_zugriff"
+"openid": "openid"
+"profile": "Profil"
+"User.Read": "Benutzer.Lesen"
+"IMAP.AccessAsUser.All": "IMAP.AccessAsUser.All"
+"SMTP.Send": "SMTP.Send"
+"POP.AccessAsUser.All": "POP.AccessAsUser.All"
+"Mail.Read": "Mail.Lesen"
+"Mail.ReadBasic": "Mail.ReadBasic"
+"Mail.Send": "Mail.Send"
+"Mail.Send.Shared": "Mail.Send.Shared"
+"Add App": "App hinzufügen"
+"New App": "Neue Anwendung"
+
+#Mailbox option:
+"Disable email delivery": "Deaktivieren Sie die E-Mail-Zustellung"
+"Use as default mailbox for sending emails": "Als Standardpostfach zum Versenden von E-Mails verwenden"
+"Inbound Emails": "Eingehende E-Mails"
+"Manage how you wish to retrieve and process emails from your mailbox.": "Verwalten Sie, wie Sie E-Mails aus Ihrem Postfach abrufen und verarbeiten möchten."
+"Outbound Emails": "Ausgehende E-Mails"
+"Manage how you wish to send emails from your mailbox.": "Verwalten Sie, wie Sie E-Mails von Ihrem Postfach aus senden möchten."
+
+
+# Successfully Pop-up/Notification Messages:
+"Ticket is already assigned to agent" : "Das Ticket ist bereits dem Agenten zugewiesen"
+"Success ! Agent assigned successfully." : "Erfolg ! Agent erfolgreich zugewiesen."
+"Ticket status is already set" : "Der Ticketstatus ist bereits festgelegt"
+"Success ! Tickets status updated successfully." : "Erfolg ! Ticketstatus erfolgreich aktualisiert."
+"Ticket priority is already set" : "Die Ticketpriorität ist bereits festgelegt"
+"Success ! Tickets priority updated successfully." : "Erfolg ! Ticketpriorität erfolgreich aktualisiert."
+"Ticket group is updated successfully" : "Die Ticketgruppe wurde erfolgreich aktualisiert"
+"Ticket is already assigned to group" : "Ticket ist bereits der Gruppe zugewiesen"
+"Success ! Tickets group updated successfully." : "Erfolg ! Ticketgruppe erfolgreich aktualisiert."
+"Ticket team is updated successfully" : "Das Ticketteam wurde erfolgreich aktualisiert"
+"Ticket is already assigned to team" : "Ticket ist dem Team bereits zugewiesen"
+"Success ! Tickets team updated successfully." : "Erfolg ! Das Ticketteam wurde erfolgreich aktualisiert."
+"Ticket type is already set" : "Der Tickettyp ist bereits festgelegt"
+"Success ! Tickets type updated successfully." : "Erfolg ! Tickettyp erfolgreich aktualisiert."
+"Success ! Tickets label updated successfully." : "Erfolg ! Ticketetikett erfolgreich aktualisiert."
+"Success ! Tickets added to label successfully." : "Erfolg ! Tickets erfolgreich zum Label hinzugefügt."
+"Success ! Tickets moved to trashed successfully." : "Erfolg ! Tickets wurden erfolgreich in den Papierkorb verschoben."
+"Success ! Tickets removed successfully." : "Erfolg ! Tickets erfolgreich entfernt."
+"Success ! Tickets restored successfully." : "Erfolg ! Tickets erfolgreich wiederhergestellt."
+"Unable to retrieve group details" : "Gruppendetails können nicht abgerufen werden"
+"Unable to retrieve team details" : "Teamdetails können nicht abgerufen werden"
+"Tickets details have been updated successfully": "Ticketdetails wurden erfolgreich aktualisiert"
+"Label added to ticket successfully" : "Label erfolgreich zum Ticket hinzugefügt"				
+"Label already added to ticket" : "Label bereits zum Ticket hinzugefügt"
+
+
 #customer page
 "New Ticket Request": "Ticket erstellen"
 "Ticket Requests": "Tickets"
diff --git a/translations/messages.en.yml b/translations/messages.en.yml
index 3dfe4c32..fc2d16f7 100644
--- a/translations/messages.en.yml
+++ b/translations/messages.en.yml
@@ -1214,10 +1214,10 @@
 "Success ! Tags Saved successfully.": "Success! Tags Saved successfully."
 "Success ! Revision restored successfully.": "Success! Revision restored successfully."
 "Success ! Categories updated successfully.": "Success! Categories updated successfully."
-"Success ! Article Related removed successfully.": "Success! Related article removed successfully."
-"Success ! Article Related is already added.": "Success! Related article added."
+"Success ! Article Related removed successfully.": "Success ! Article Related removed successfully."
+"Success ! Article Related is already added.": "Success ! Article Related is already added."
 "Success ! Cannot add self as relative article.": "Success! Cannot add self as relative article."
-"Success ! Article Related updated successfully.": "Success! Related article updated successfully."
+"Success ! Article Related updated successfully.": "Success ! Article Related updated successfully."
 "Success ! Articles removed successfully.": "Success! Articles removed successfully."
 "Success ! Article status updated successfully.": "Success! Article status updated successfully."
 "Success ! Article star updated successfully.": "Success! Article star updated successfully."
@@ -1358,6 +1358,107 @@
 "Success! Ticket type updated successfully.": "Success! Ticket type updated successfully."
 "Error! Ticket type with same name already exist": "Error! Ticket type with same name already exist"
 "SAVE": "SAVE"
+
+
+#Microsoft apps:
+"CATEGORIES": "CATEGORIES"
+"ARTICLES": "ARTICLES"
+"Microsoft Apps": "Microsoft Apps"
+"Add a Microsoft app": "Add a Microsoft app"
+"Enable": "Enable"
+"App Name": "App Name"
+"Tenant Id": "Tenant Id"
+"Client Id": "Client Id"
+"Client Secret": "Client Secret"
+"NEW APP:": "NEW APP:"
+"UPDATE APP": "UPDATE APP"
+"Guide on creating a new app in Azure Active Directory:": "Guide on creating a new app in Azure Active Directory:"
+"To add a new Microsoft App to your azure active directory, follow the steps as given below:": "To add a new Microsoft App to your azure active directory, follow the steps as given below:"
+"Go to Azure Active Directory -> App registerations": "Go to Azure Active Directory -> App registerations"
+"Disable": "Disable"
+"Please enter a valid name for your app.": "Please enter a valid name for your app."
+"Please enter a valid tenant id.": "Please enter a valid tenant id."
+"Please enter a valid client id.": "Please enter a valid client id."
+"Please enter a valid client secret.": "Please enter a valid client secret."
+"Microsoft app settings": "Microsoft app settings"
+"Unverified": "Unverified"
+"Microsoft app has been updated successfully.": "Microsoft app has been updated successfully."
+"No microsoft apps found": "No microsoft apps found"
+"Microsoft app settings could not be verifired successfully. Please check your settings and try again later.": "Microsoft app settings could not be verifired successfully. Please check your settings and try again later."
+"Microsoft app has been integrated successfully.": "Microsoft app has been integrated successfully."
+"Microsoft app has been deleted successfully.": "Microsoft app has been deleted successfully."
+"Verified": "Verified"
+
+"Create a New Registration": "Create a New Registration"
+"Enter your app details as following:": "Enter your app details as following:"
+"App Name: Enter an app name to easily help you identify its purpose": "App Name: Enter an app name to easily help you identify its purpose"
+"Supported Account Types: Select whichever option works the best for you (Recommended: Accounts in any organizational directory and personal Microsoft accounts)": "Supported Account Types: Select whichever option works the best for you (Recommended: Accounts in any organizational directory and personal Microsoft accounts)"
+"Redirect URI:": "Redirect URI:"
+"Select Platform: Web": "Select Platform: Web"
+"Enter the following redirect uri:": "Enter the following redirect uri:"
+"Proceed to create your application": "Proceed to create your application"
+"Once your app has been created, in your app overview section, continue with adding a client credential by clicking on \"Add a certificate or secret\"": "Once your app has been created, in your app overview section, continue with adding a client credential by clicking on \"Add a certificate or secret\""
+"Create a new client secret": "Create a new client secret"
+"Enter a description as per your preference to help identify the purpose of this client secret": "Enter a description as per your preference to help identify the purpose of this client secret"
+"Choose an expiration time as per your preference": "Choose an expiration time as per your preference"
+"Proceed to add your client secret": "Proceed to add your client secret"
+"Copy the client secret value which will be needed later and cannot be viewed again": "Copy the client secret value which will be needed later and cannot be viewed again"
+"Navigate to API permissions": "Navigate to API permissions"
+"Click on \"Add a permission\" to add a new api permission. Add the following delegated permissions by selecting Microsoft APIs > Microsoft Graph > Delegate Permissions": "Click on \"Add a permission\" to add a new api permission. Add the following delegated permissions by selecting Microsoft APIs > Microsoft Graph > Delegate Permissions"
+"Navigate to your app overview section": "Navigate to your app overview section"
+"Copy the Application (Client) Id": "Copy the Application (Client) Id"
+"Copy the Directory (Tenant) Id": "Copy the Directory (Tenant) Id"
+"Enter your client id, tenant id, and client secret in settings above as required.": "Enter your client id, tenant id, and client secret in settings above as required."
+"offline_access": "offline_access"
+"openid": "openid"
+"profile": "profile"
+"User.Read": "User.Read"
+"IMAP.AccessAsUser.All": "IMAP.AccessAsUser.All"
+"SMTP.Send": "SMTP.Send"
+"POP.AccessAsUser.All": "POP.AccessAsUser.All"
+"Mail.Read": "Mail.Read"
+"Mail.ReadBasic": "Mail.ReadBasic"
+"Mail.Send": "Mail.Send"
+"Mail.Send.Shared": "Mail.Send.Shared"
+"Add App": "Add App"
+"New App": "New App"
+
+#Mailbox option:
+"Disable email delivery": "Disable email delivery"
+"Use as default mailbox for sending emails": "Use as default mailbox for sending emails"
+"Inbound Emails": "Inbound Emails"
+"Manage how you wish to retrieve and process emails from your mailbox.": "Manage how you wish to retrieve and process emails from your mailbox."
+"Outbound Emails": "Outbound Emails"
+"Manage how you wish to send emails from your mailbox.": "Manage how you wish to send emails from your mailbox."
+
+
+# Successfully Pop-up/Notification Messages:
+"Ticket is already assigned to agent" : "Ticket is already assigned to agent"
+"Success ! Agent assigned successfully." : "Success ! Agent assigned successfully."
+"Ticket status is already set" : "Ticket status is already set"
+"Success ! Tickets status updated successfully." : "Success ! Tickets status updated successfully."
+"Ticket priority is already set" : "Ticket priority is already set"
+"Success ! Tickets priority updated successfully." : "Success ! Tickets priority updated successfully."
+"Ticket group is updated successfully" : "Ticket group is updated successfully"
+"Ticket is already assigned to group" : "Ticket is already assigned to group"
+"Success ! Tickets group updated successfully." : "Success ! Tickets group updated successfully."
+"Ticket team is updated successfully" : "Ticket team is updated successfully"
+"Ticket is already assigned to team" : "Ticket is already assigned to team"
+"Success ! Tickets team updated successfully." : "Success ! Tickets team updated successfully."
+"Ticket type is already set" : "Ticket type is already set"
+"Success ! Tickets type updated successfully." : "Success ! Tickets type updated successfully."
+"Success ! Tickets label updated successfully." : "Success ! Tickets label updated successfully."
+"Success ! Tickets added to label successfully." : "Success ! Tickets added to label successfully."
+"Success ! Tickets moved to trashed successfully." : "Success ! Tickets moved to trashed successfully."
+"Success ! Tickets removed successfully." : "Success ! Tickets removed successfully."
+"Success ! Tickets restored successfully." : "Success ! Tickets restored successfully."
+"Unable to retrieve group details" : "Unable to retrieve group details"
+"Unable to retrieve team details" : "Unable to retrieve team details"
+"Tickets details have been updated successfully": "Tickets details have been updated successfully"
+"Label added to ticket successfully" : "Label added to ticket successfully"				
+"Label already added to ticket" : "Label already added to ticket"
+
+
 #customer page
 "Howdy!": "Howdy!"
 "New Ticket Request": "New Ticket Request"
diff --git a/translations/messages.es.yml b/translations/messages.es.yml
index 9bfd29e8..9be4db17 100644
--- a/translations/messages.es.yml
+++ b/translations/messages.es.yml
@@ -1353,6 +1353,109 @@
 "Save": "Salvar"
 "Title tags and meta descriptions are bits of HTML code in the header of a web page. They help search engines understand the content on a page. A pages title tag and meta description are usually shown whenever that page appears in search engine results": "Las etiquetas de título y las metadescripciones son bits de código HTML en el encabezado de una página web. Ayudan a los motores de búsqueda a comprender el contenido de una página. La etiqueta del título y la meta descripción de una página generalmente se muestran cuando esa página aparece en los resultados del motor de búsqueda"
 "Success! Category has been added successfully.": "¡Éxito! La categoría se ha agregado con éxito."
+
+
+
+#Microsoft apps:
+"CATEGORIES": "CATEGORIAS"
+"ARTICLES": "ARTÍCULOS"
+"Microsoft Apps": "Aplicaciones de Microsoft"
+"Add a Microsoft app": "Agregar una aplicación de Microsoft"
+"Enable": "Activado"
+"App Name": "Nombre de la aplicación"
+"Tenant Id": "Identificación del inquilino"
+"Client Id": "Identificación del cliente"
+"Client Secret": "Secreto del cliente"
+"NEW APP": "NUEVA APLICACIÓN"
+"UPDATE APP": "ACTUALIZAR APLICACIÓN"
+"Guide on creating a new app in Azure Active Directory:": "Guía sobre cómo crear una nueva aplicación en Azure Active Directory:"
+"To add a new Microsoft App to your azure active directory, follow the steps as given below:": "Para agregar una nueva aplicación de Microsoft a su directorio activo de Azure, siga los pasos que se indican a continuación:"
+"Go to Azure Active Directory -> App registerations": "Vaya a Azure Active Directory -> Registros de aplicaciones"
+"Disable": "Deshabilitar"
+"Please enter a valid name for your app.": "Introduzca un nombre válido para su aplicación."
+"Please enter a valid tenant id.": "Ingrese una identificación de inquilino válida."
+"Please enter a valid client id.": "Ingrese una identificación de cliente válida."
+"Please enter a valid client secret.": "Introduzca un secreto de cliente válido."
+"Microsoft app settings": "Configuración de la aplicación de Microsoft"
+"Unverified": "Inconfirmado"
+"Microsoft app has been updated successfully.": "La aplicación de Microsoft se ha actualizado correctamente."
+"No microsoft apps found": "No se encontraron aplicaciones de Microsoft"
+"Microsoft app settings could not be verifired successfully. Please check your settings and try again later.": "La configuración de la aplicación de Microsoft no se pudo verificar correctamente. Verifique su configuración y vuelva a intentarlo más tarde."
+"Microsoft app has been integrated successfully.": "La aplicación de Microsoft se ha eliminado correctamente."
+"Microsoft app has been deleted successfully.": "La aplicación de Microsoft se ha integrado correctamente."
+"Verified": "Verificado"
+
+"Create a New Registration": "Crear un nuevo registro"
+"Enter your app details as following:": "Ingrese los detalles de su aplicación de la siguiente manera:"
+"App Name: Enter an app name to easily help you identify its purpose": "Nombre de la aplicación: ingrese un nombre de aplicación para ayudarlo a identificar fácilmente su propósito"
+"Supported Account Types: Select whichever option works the best for you (Recommended: Accounts in any organizational directory and personal Microsoft accounts)": "Tipos de cuenta admitidos: seleccione la opción que mejor se adapte a sus necesidades (recomendado: cuentas en cualquier directorio de la organización y cuentas personales de Microsoft)"
+"Redirect URI:": "URI de redirección:"
+"Select Platform: Web": "Seleccione Plataforma: Web"
+"Enter the following redirect uri:": "Introduzca el siguiente uri de redirección:"
+"Proceed to create your application": "Procede a crear tu aplicación"
+"Once your app has been created, in your app overview section, continue with adding a client credential by clicking on \"Add a certificate or secret\"": "Una vez que se haya creado su aplicación, en la sección de descripción general de su aplicación, continúe agregando una credencial de cliente haciendo clic en Agregar un certificado o secreto"
+"Create a new client secret": "Crear un nuevo secreto de cliente"
+"Enter a description as per your preference to help identify the purpose of this client secret": "Ingrese una descripción según su preferencia para ayudar a identificar el propósito de este secreto de cliente"
+"Choose an expiration time as per your preference": "Elija un tiempo de caducidad según su preferencia"
+"Proceed to add your client secret": "Proceda a agregar su secreto de cliente"
+"Copy the client secret value which will be needed later and cannot be viewed again": "Copie el valor del secreto del cliente que se necesitará más adelante y no se puede volver a ver"
+"Navigate to API permissions": "Navegue a los permisos de la API"
+"Click on \"Add a permission\" to add a new api permission. Add the following delegated permissions by selecting Microsoft APIs > Microsoft Graph > Delegate Permissions": "Haga clic en Agregar un permiso para agregar un nuevo permiso de API. Agregue los siguientes permisos delegados seleccionando API de Microsoft > Microsoft Graph > Permisos delegados"
+"Navigate to your app overview section": "Vaya a la sección de descripción general de su aplicación"
+"Copy the Application (Client) Id": "Copie la identificación de la aplicación (cliente)"
+"Copy the Directory (Tenant) Id": "Copie la identificación del directorio (inquilino)"
+"Enter your client id, tenant id, and client secret in settings above as required.": "Ingrese su identificación de cliente, identificación de inquilino y secreto de cliente en la configuración anterior según sea necesario."
+"offline_access": "acceso_sin_conexión"
+"openid": "abierto"
+"profile": "perfil"
+"User.Read": "Usuario.Leer"
+"IMAP.AccessAsUser.All": "IMAP.AccessAsUser.All"
+"SMTP.Send": "SMTP.Enviar"
+"POP.AccessAsUser.All": "POP.AccessAsUser.All"
+"Mail.Read": "Correo.Leer"
+"Mail.ReadBasic": "Mail.ReadBasic"
+"Mail.Send": "Correo.Enviar"
+"Mail.Send.Shared": "Correo.Enviar.Compartido"
+"Add App": "Agregar aplicación"
+"New App": "NUEVA APLICACIÓN"
+
+
+#Mailbox option:
+"Disable email delivery": "Deshabilitar la entrega de correo electrónico"
+"Use as default mailbox for sending emails": "Usar como buzón de correo predeterminado para enviar correos electrónicos"
+"Inbound Emails": "Correos electrónicos entrantes"
+"Manage how you wish to retrieve and process emails from your mailbox.": "Administre cómo desea recuperar y procesar los correos electrónicos de su buzón."
+"Outbound Emails": "Correos electrónicos salientes"
+"Manage how you wish to send emails from your mailbox.": "Administre cómo desea enviar correos electrónicos desde su buzón."
+
+
+# Successfully Pop-up/Notification Messages:
+"Ticket is already assigned to agent" : "El ticket ya está asignado al agente"
+"Success ! Agent assigned successfully." : "Éxito ! Agente asignado con éxito."
+"Ticket status is already set" : "El estado del ticket ya está configurado"
+"Success ! Tickets status updated successfully." : "Éxito ! Estado de los tickets actualizado con éxito."
+"Ticket priority is already set" : "La prioridad del ticket ya está configurada"
+"Success ! Tickets priority updated successfully." : "Éxito ! Prioridad de entradas actualizada con éxito."
+"Ticket group is updated successfully" : "El grupo de tickets se actualizó correctamente"
+"Ticket is already assigned to group" : "El ticket ya está asignado al grupo"
+"Success ! Tickets group updated successfully." : "Éxito ! Grupo de tickets actualizado con éxito."
+"Ticket team is updated successfully" : "El equipo de tickets se actualizó con éxito"
+"Ticket is already assigned to team" : "El ticket ya está asignado al equipo"
+"Success ! Tickets team updated successfully." : "Éxito ! El equipo de tickets se actualizó con éxito."
+"Ticket type is already set" : "El tipo de boleto ya está configurado"
+"Success ! Tickets type updated successfully." : "Éxito ! Tipo de ticket actualizado con éxito."
+"Success ! Tickets label updated successfully." : "Éxito ! Etiqueta de entradas actualizada con éxito."
+"Success ! Tickets added to label successfully." : "Éxito ! Entradas añadidas a la etiqueta con éxito."
+"Success ! Tickets moved to trashed successfully." : "Éxito ! Los tickets se movieron a la papelera con éxito."
+"Success ! Tickets removed successfully." : "Éxito ! Entradas eliminadas con éxito."
+"Success ! Tickets restored successfully." : "Éxito ! Entradas restauradas con éxito."
+"Unable to retrieve group details" : "No se pueden recuperar los detalles del grupo"
+"Unable to retrieve team details" : "No se pueden recuperar los detalles del equipo"
+"Tickets details have been updated successfully": "Los detalles de las entradas se han actualizado con éxito"
+"Label added to ticket successfully" : "Etiqueta añadida al ticket con éxito"				
+"Label already added to ticket" : "Etiqueta ya añadida al ticket"
+
+
 #customer page
 "Howdy! ": "Hola!"
 "New Ticket Request": "Solicitud de nueva entrada"
diff --git a/translations/messages.fr.yml b/translations/messages.fr.yml
index 5dffebda..9a8f59a8 100644
--- a/translations/messages.fr.yml
+++ b/translations/messages.fr.yml
@@ -1357,6 +1357,107 @@
 "SAVE": "ENREGISTRER"
 "# Save": "ENREGISTRER"
 "Title tags and meta descriptions are bits of HTML code in the header of a web page. They help search engines understand the content on a page. A pages title tag and meta description are usually shown whenever that page appears in search engine results": "Les balises de titre et les méta-descriptions sont des bits de code HTML dans len-tête dune page Web. Ils aident les moteurs de recherche à comprendre le contenu dune page. La balise de titre et la méta-description dune page sont généralement affichées chaque fois que cette page apparaît dans les résultats des moteurs de recherche."
+
+
+#Microsoft apps:
+"CATEGORIES": "CATÉGORIES"
+"ARTICLES": "DES ARTICLES"
+"Microsoft Apps": "Applications Microsoft"
+"Add a Microsoft app": "Ajouter une application Microsoft"
+"Enable": "Activée"
+"App Name": "Nom de l'application"
+"Tenant Id": "Identifiant du locataire"
+"Client Id": "Identité du client"
+"Client Secret": "Clé secrète du client"
+"NEW APP:": "NOUVELLE APPLICATION"
+"UPDATE APP": "MISE À JOUR DE L'APPLICATION"
+"Guide on creating a new app in Azure Active Directory:": "Guide sur la création d'une nouvelle application dans Azure Active Directory :"
+"To add a new Microsoft App to your azure active directory, follow the steps as given below:": "Pour ajouter une nouvelle application Microsoft à votre répertoire actif Azure, suivez les étapes ci-dessous :"
+"Go to Azure Active Directory -> App registerations": "Accédez à Azure Active Directory -> Enregistrements d'applications"
+"Disable": "Désactiver"
+"Please enter a valid name for your app.": "Veuillez saisir un nom valide pour votre application."
+"Please enter a valid tenant id.": "Veuillez entrer un identifiant de locataire valide."
+"Please enter a valid client id.": "Veuillez saisir un identifiant client valide."
+"Please enter a valid client secret.": "Veuillez entrer un secret client valide."
+"Microsoft app settings": "Paramètres de l'application Microsoft"
+"Unverified": "Non vérifié"
+"Microsoft app has been updated successfully.": "L'application Microsoft a été mise à jour avec succès."
+"No microsoft apps found": "Aucune application Microsoft trouvée"
+"Microsoft app settings could not be verifired successfully. Please check your settings and try again later.": "Les paramètres de l'application Microsoft n'ont pas pu être vérifiés avec succès. Veuillez vérifier vos paramètres et réessayer plus tard."
+"Microsoft app has been integrated successfully.": "L'application Microsoft a été supprimée avec succès."
+"Microsoft app has been deleted successfully.": "L'application Microsoft a été intégrée avec succès."
+"Verified": "Vérifié"
+
+"Create a New Registration": "Créer un nouvel enregistrement"
+"Enter your app details as following:": "Entrez les détails de votre application comme suit :"
+"App Name: Enter an app name to easily help you identify its purpose": "Nom de l'application : entrez un nom d'application pour vous aider à identifier facilement son objectif"
+"Supported Account Types: Select whichever option works the best for you (Recommended: Accounts in any organizational directory and personal Microsoft accounts)": "Types de comptes pris en charge : sélectionnez l'option qui vous convient le mieux (recommandé : comptes dans n'importe quel répertoire organisationnel et comptes Microsoft personnels)"
+"Redirect URI:": "URI de redirection:"
+"Select Platform: Web": "Sélectionnez la plate-forme : Web"
+"Enter the following redirect uri:": "Saisissez l'URI de redirection suivante:"
+"Proceed to create your application": "Procédez à la création de votre application"
+"Once your app has been created, in your app overview section, continue with adding a client credential by clicking on \"Add a certificate or secret\"": "Une fois votre application créée, dans la section de présentation de votre application, continuez avec l'ajout d'un identifiant client en cliquant sur Ajouter un certificat ou un secret"
+"Create a new client secret": "Créer un nouveau secret client"
+"Enter a description as per your preference to help identify the purpose of this client secret": "Entrez une description selon vos préférences pour aider à identifier l'objectif de ce secret client"
+"Choose an expiration time as per your preference": "Choisissez un délai d'expiration selon vos préférences"
+"Proceed to add your client secret": "Continuez pour ajouter votre secret client"
+"Copy the client secret value which will be needed later and cannot be viewed again": "Copiez la valeur du secret client qui sera nécessaire plus tard et ne pourra plus être visualisée"
+"Navigate to API permissions": "Accédez aux autorisations de l'API"
+"Click on \"Add a permission\" to add a new api permission. Add the following delegated permissions by selecting Microsoft APIs > Microsoft Graph > Delegate Permissions": "Cliquez sur Ajouter une autorisation pour ajouter une nouvelle autorisation API. Ajoutez les autorisations déléguées suivantes en sélectionnant API Microsoft > Microsoft Graph > Autorisations déléguées"
+"Navigate to your app overview section": "Accédez à la section de présentation de votre application"
+"Copy the Application (Client) Id": "Copiez l'identifiant de l'application (client)"
+"Copy the Directory (Tenant) Id": "Copiez l'identifiant de l'annuaire (locataire)"
+"Enter your client id, tenant id, and client secret in settings above as required.": "Entrez votre identifiant client, votre identifiant de locataire et votre secret client dans les paramètres ci-dessus, selon les besoins."
+"offline_access": "accès_hors ligne"
+"openid": "ID ouvert"
+"profile": "profil"
+"User.Read": "Utilisateur.Lire"
+"IMAP.AccessAsUser.All": "IMAP.AccessAsUser.All"
+"SMTP.Send": "SMTP.Envoyer"
+"POP.AccessAsUser.All": "POP.AccessAsUser.All"
+"Mail.Read": "Courrier.Lire"
+"Mail.ReadBasic": "Mail.ReadBasic"
+"Mail.Send": "Courrier.Envoyer"
+"Mail.Send.Shared": "Courrier.Envoyer.Partagé"
+"Add App": "Ajouter une application"
+"New App": "Nouvelle application"
+
+#Mailbox option:
+"Disable email delivery": "Désactiver la livraison des e-mails"
+"Use as default mailbox for sending emails": "Utiliser comme boîte aux lettres par défaut pour envoyer des e-mails"
+"Inbound Emails": "E-mails entrants"
+"Manage how you wish to retrieve and process emails from your mailbox.": "Gérez la manière dont vous souhaitez récupérer et traiter les e-mails de votre boîte aux lettres."
+"Outbound Emails": "E-mails sortants"
+"Manage how you wish to send emails from your mailbox.": "Gérez la façon dont vous souhaitez envoyer des e-mails depuis votre boîte aux lettres."
+
+
+# Successfully Pop-up/Notification Messages:
+"Ticket is already assigned to agent" : "Le ticket est déjà attribué à l'agent"
+"Success ! Agent assigned successfully." : "Succès ! Agent attribué avec succès."
+"Ticket status is already set" : "Le statut du ticket est déjà défini"
+"Success ! Tickets status updated successfully." : "Succès ! Statut des tickets mis à jour avec succès."
+"Ticket priority is already set" : "La priorité des tickets est déjà définie"
+"Success ! Tickets priority updated successfully." : "Succès ! Priorité des tickets mise à jour avec succès."
+"Ticket group is updated successfully" : "Le groupe de tickets est mis à jour avec succès"
+"Ticket is already assigned to group" : "Le ticket est déjà attribué au groupe"
+"Success ! Tickets group updated successfully." : "Succès ! Groupe de tickets mis à jour avec succès."
+"Ticket team is updated successfully" : "L'équipe de tickets est mise à jour avec succès"
+"Ticket is already assigned to team" : "Le ticket est déjà attribué à l'équipe"
+"Success ! Tickets team updated successfully." : "Succès ! L'équipe des tickets a été mise à jour avec succès."
+"Ticket type is already set" : "Le type de billet est déjà défini"
+"Success ! Tickets type updated successfully." : "Succès ! Type de ticket mis à jour avec succès."
+"Success ! Tickets label updated successfully." : "Succès ! L'étiquette des billets a été mise à jour avec succès."
+"Success ! Tickets added to label successfully." : "Succès ! Tickets ajoutés au libellé avec succès."
+"Success ! Tickets moved to trashed successfully." : "Succès ! Les tickets ont été placés dans la corbeille avec succès."
+"Success ! Tickets removed successfully." : "Succès ! Tickets supprimés avec succès."
+"Success ! Tickets restored successfully." : "Succès ! Les tickets ont été restaurés avec succès."
+"Unable to retrieve group details" : "Impossible de récupérer les détails du groupe"
+"Unable to retrieve team details" : "Impossible de récupérer les détails de l'équipe"
+"Tickets details have been updated successfully": "Les détails des billets ont été mis à jour avec succès"
+"Label added to ticket successfully" : "Libellé ajouté au ticket avec succès"				
+"Label already added to ticket" : "Libellé déjà ajouté au ticket"
+
+
 #customer page
 "New Ticket Request": "Nouvelle demande de ticket"
 "Ticket Requests": "Demandes de tickets"
diff --git a/translations/messages.it.yml b/translations/messages.it.yml
index bf09f28a..ae83255c 100644
--- a/translations/messages.it.yml
+++ b/translations/messages.it.yml
@@ -1357,6 +1357,108 @@
 "SAVE": "SALVA"
 "# Save": "Salva"
 "Title tags and meta descriptions are bits of HTML code in the header of a web page. They help search engines understand the content on a page. A pages title tag and meta description are usually shown whenever that page appears in search engine results": "I tag del titolo e le meta descrizioni sono frammenti di codice HTML nellintestazione di una pagina Web. Aiutano i motori di ricerca a comprendere il contenuto di una pagina. Il tag del titolo e la meta descrizione di una pagina sono generalmente mostrati ogni volta che quella pagina appare nei risultati del motore di ricerca"
+
+
+
+#Microsoft apps:
+"CATEGORIES": "CATEGORIE"
+"ARTICLES": "ARTICOLI"
+"Microsoft Apps": "App Microsoft"
+"Add a Microsoft app": "Aggiungi un'app Microsoft"
+"Enable": "Abilitato"
+"App Name": "Nome dell'applicazione"
+"Tenant Id": "ID inquilino"
+"Client Id": "Identificativo cliente"
+"Client Secret": "Segreto del cliente"
+"NEW APP:": "NUOVA APP"
+"UPDATE APP": "AGGIORNA APP"
+"Guide on creating a new app in Azure Active Directory:": "Guida alla creazione di una nuova app in Azure Active Directory:"
+"To add a new Microsoft App to your azure active directory, follow the steps as given below:": "Per aggiungere una nuova app Microsoft alla tua directory attiva di Azure, segui i passaggi indicati di seguito:"
+"Go to Azure Active Directory -> App registerations": "Passare ad Azure Active Directory -> Registrazioni app"
+"Disable": "disattivare"
+"Please enter a valid name for your app.": "Inserisci un nome valido per la tua app."
+"Please enter a valid tenant id.": "Inserisci un ID inquilino valido."
+"Please enter a valid client id.": "Inserisci un ID cliente valido."
+"Please enter a valid client secret.": "Inserisci un segreto client valido."
+"Microsoft app settings": "Impostazioni dell'app Microsoft"
+"Unverified": "Non verificato"
+"Microsoft app has been updated successfully.": "L'app Microsoft è stata aggiornata correttamente."
+"No microsoft apps found": "Nessuna app Microsoft trovata"
+"Microsoft app settings could not be verifired successfully. Please check your settings and try again later.": "Non è stato possibile verificare correttamente le impostazioni dell'app Microsoft. Controlla le impostazioni e riprova più tardi."
+"Microsoft app has been integrated successfully.": "L'app Microsoft è stata eliminata correttamente."
+"Microsoft app has been deleted successfully.": "L'app Microsoft è stata integrata correttamente."
+"Verified": "Verificato"
+
+"Create a New Registration": "Crea una nuova registrazione"
+"Enter your app details as following:": "Inserisci i dettagli della tua app come segue:"
+"App Name: Enter an app name to easily help you identify its purpose": "Nome app: inserisci il nome di un'app per aiutarti a identificarne facilmente lo scopo"
+"Supported Account Types: Select whichever option works the best for you (Recommended: Accounts in any organizational directory and personal Microsoft accounts)": "Tipi di account supportati: seleziona l'opzione che funziona meglio per te (consigliato: account in qualsiasi directory aziendale e account Microsoft personali)"
+"Redirect URI:": "URI di reindirizzamento:"
+"Select Platform: Web": "Seleziona Piattaforma: Web"
+"Enter the following redirect uri:": "Inserisci il seguente URI di reindirizzamento:"
+"Proceed to create your application": "Procedi con la creazione della tua applicazione"
+"Once your app has been created, in your app overview section, continue with adding a client credential by clicking on \"Add a certificate or secret\"": "Una volta creata la tua app, nella sezione Panoramica della tua app, continua con l'aggiunta di una credenziale client facendo clic su Aggiungi un certificato o un segreto"
+"Create a new client secret": "Crea un nuovo segreto client"
+"Enter a description as per your preference to help identify the purpose of this client secret": "Immettere una descrizione in base alle proprie preferenze per identificare lo scopo di questo segreto client"
+"Choose an expiration time as per your preference": "Scegli un tempo di scadenza secondo le tue preferenze"
+"Proceed to add your client secret": "Procedi con l'aggiunta del segreto client"
+"Copy the client secret value which will be needed later and cannot be viewed again": "Copia il valore del segreto client che sarà necessario in seguito e non potrà essere visualizzato di nuovo"
+"Navigate to API permissions": "Passare alle autorizzazioni API"
+"Click on \"Add a permission\" to add a new api permission. Add the following delegated permissions by selecting Microsoft APIs > Microsoft Graph > Delegate Permissions": "Fare clic su Aggiungi un'autorizzazione per aggiungere una nuova autorizzazione API. Aggiungi le seguenti autorizzazioni delegate selezionando API Microsoft > Microsoft Graph > Delega autorizzazioni"
+"Navigate to your app overview section": "Vai alla sezione Panoramica dell'app"
+"Copy the Application (Client) Id": "Copia l'ID dell'applicazione (cliente)."
+"Copy the Directory (Tenant) Id": "Copia l'ID della directory (tenant)."
+"Enter your client id, tenant id, and client secret in settings above as required.": "Immettere l'ID client, l'ID tenant e il segreto client nelle impostazioni precedenti come richiesto."
+"offline_access": "accesso_offline"
+"openid": "id"
+"profile": "profilo"
+"User.Read": "Utente.Leggi"
+"IMAP.AccessAsUser.All": "IMAP.AccessAsUser.All"
+"SMTP.Send": "SMTP.Invia"
+"POP.AccessAsUser.All": "POP.AccessAsUser.All"
+"Mail.Read": "Posta.Leggi"
+"Mail.ReadBasic": "Mail.ReadBasic"
+"Mail.Send": "Posta.Invia"
+"Mail.Send.Shared": "Posta.Invia.Condivisa"
+"Add App": "Aggiungi app"
+"New App": "Nuova App"
+
+#Mailbox option:
+"Disable email delivery": "Disabilita la consegna della posta elettronica"
+"Use as default mailbox for sending emails": "Utilizzare come casella di posta predefinita per l'invio di e-mail"
+"Inbound Emails": "Email in entrata"
+"Manage how you wish to retrieve and process emails from your mailbox.": "Gestisci il modo in cui desideri recuperare ed elaborare le e-mail dalla tua casella di posta."
+"Outbound Emails": "Email in uscita"
+"Manage how you wish to send emails from your mailbox.": "Gestisci come desideri inviare e-mail dalla tua casella di posta."
+
+
+# Successfully Pop-up/Notification Messages:
+"Ticket is already assigned to agent" : "Il biglietto è già assegnato all'agente"
+"Success ! Agent assigned successfully." : "Successo ! Agente assegnato correttamente."
+"Ticket status is already set" : "Lo stato del ticket è già impostato"
+"Success ! Tickets status updated successfully." : "Successo ! Stato dei ticket aggiornato con successo."
+"Ticket priority is already set" : "La priorità del ticket è già impostata"
+"Success ! Tickets priority updated successfully." : "Successo ! Priorità ticket aggiornata con successo."
+"Ticket group is updated successfully" : "Il gruppo di ticket è stato aggiornato correttamente"
+"Ticket is already assigned to group" : "Il biglietto è già assegnato al gruppo"
+"Success ! Tickets group updated successfully." : "Successo ! Gruppo di ticket aggiornato con successo."
+"Ticket team is updated successfully" : "Il team ticket è stato aggiornato con successo"
+"Ticket is already assigned to team" : "Il biglietto è già assegnato alla squadra"
+"Success ! Tickets team updated successfully." : "Successo ! Il team dei ticket è stato aggiornato correttamente."
+"Ticket type is already set" : "Il tipo di biglietto è già impostato"
+"Success ! Tickets type updated successfully." : "Successo ! Tipo di ticket aggiornato con successo."
+"Success ! Tickets label updated successfully." : "Successo ! Etichetta dei biglietti aggiornata con successo."
+"Success ! Tickets added to label successfully." : "Successo ! Biglietti aggiunti all'etichetta con successo."
+"Success ! Tickets moved to trashed successfully." : "Successo ! I biglietti sono stati spostati nel cestino con successo."
+"Success ! Tickets removed successfully." : "Successo ! Ticket rimossi con successo."
+"Success ! Tickets restored successfully." : "Successo ! Ticket ripristinati con successo."
+"Unable to retrieve group details" : "Impossibile recuperare i dettagli del gruppo"
+"Unable to retrieve team details" : "Impossibile recuperare i dettagli del team"
+"Tickets details have been updated successfully": "I dettagli dei biglietti sono stati aggiornati con successo"
+"Label added to ticket successfully" : "Etichetta aggiunta al ticket con successo"				
+"Label already added to ticket" : "Etichetta già aggiunta al biglietto"
+
+
 #customer page
 "New Ticket Request": "Nuova richiesta"
 "Ticket Requests": "Richieste"
diff --git a/translations/messages.pl.yml b/translations/messages.pl.yml
index aa3f2a2c..02678356 100644
--- a/translations/messages.pl.yml
+++ b/translations/messages.pl.yml
@@ -1353,6 +1353,108 @@
 "Success! Ticket type updated successfully.": "Typ zgłoszenia został pomyślnie zaktualizowany."
 "Error! Ticket type with same name already exist": "Błąd! Typ zgłoszenia o tej samej nazwie już istnieje"
 "SAVE": "ZAPISZ"
+
+
+
+#Microsoft apps:
+"CATEGORIES": "KATEGORIE"
+"ARTICLES": "ARTYKUŁY"
+"Microsoft Apps": "Aplikacje Microsoftu"
+"Add a Microsoft app": "Dodaj aplikację firmy Microsoft"
+"Enable": "Włączony"
+"App Name": "Nazwa aplikacji"
+"Tenant Id": "Identyfikator najemcy"
+"Client Id": "Identyfikator klienta"
+"Client Secret": "Sekret klienta"
+"NEW APP:": "NOWA APLIKACJA"
+"UPDATE APP": "AKTUALIZUJ APLIKACJĘ"
+"Guide on creating a new app in Azure Active Directory:": "Przewodnik po tworzeniu nowej aplikacji w Azure Active Directory:"
+"To add a new Microsoft App to your azure active directory, follow the steps as given below:": "Aby dodać nową aplikację firmy Microsoft do usługi Azure Active Directory, wykonaj następujące czynności:"
+"Go to Azure Active Directory -> App registerations": "Przejdź do Azure Active Directory -> Rejestracje aplikacji"
+"Disable": "Wyłączyć"
+"Please enter a valid name for your app.": "Wprowadź prawidłową nazwę swojej aplikacji."
+"Please enter a valid tenant id.": "Wprowadź prawidłowy identyfikator najemcy."
+"Please enter a valid client id.": "Wprowadź prawidłowy identyfikator klienta."
+"Please enter a valid client secret.": "Wprowadź prawidłowy klucz tajny klienta."
+"Microsoft app settings": "Ustawienia aplikacji Microsoftu"
+"Unverified": "Niesprawdzony"
+"Microsoft app has been updated successfully.": "Aplikacja Microsoft została pomyślnie zaktualizowana."
+"No microsoft apps found": "Nie znaleziono aplikacji firmy Microsoft"
+"Microsoft app settings could not be verifired successfully. Please check your settings and try again later.": "Nie udało się pomyślnie zweryfikować ustawień aplikacji firmy Microsoft. Sprawdź ustawienia i spróbuj ponownie później."
+"Microsoft app has been integrated successfully.": "Aplikacja firmy Microsoft została pomyślnie usunięta."
+"Microsoft app has been deleted successfully.": "Aplikacja firmy Microsoft została pomyślnie zintegrowana."
+"Verified": "Zweryfikowano"
+
+"Create a New Registration": "Utwórz nową rejestrację"
+"Enter your app details as following:": "Wprowadź dane aplikacji w następujący sposób:"
+"App Name: Enter an app name to easily help you identify its purpose": "Nazwa aplikacji: Wprowadź nazwę aplikacji, aby łatwo zidentyfikować jej przeznaczenie"
+"Supported Account Types: Select whichever option works the best for you (Recommended: Accounts in any organizational directory and personal Microsoft accounts)": "Obsługiwane typy kont: wybierz opcję, która najbardziej Ci odpowiada (zalecane: konta w dowolnym katalogu organizacyjnym i osobiste konta Microsoft)"
+"Redirect URI:": "URI przekierowania:"
+"Select Platform: Web": "Wybierz platformę: Sieć"
+"Enter the following redirect uri:": "Wprowadź następujący adres URL przekierowania:"
+"Proceed to create your application": "Kontynuuj tworzenie aplikacji"
+"Once your app has been created, in your app overview section, continue with adding a client credential by clicking on \"Add a certificate or secret\"": "Po utworzeniu aplikacji w sekcji przeglądu aplikacji kontynuuj dodawanie poświadczeń klienta, klikając „Dodaj certyfikat lub klucz tajny"
+"Create a new client secret": "Utwórz nowy klucz tajny klienta"
+"Enter a description as per your preference to help identify the purpose of this client secret": "Wprowadź opis zgodnie ze swoimi preferencjami, aby pomóc zidentyfikować cel tego klucza tajnego klienta"
+"Choose an expiration time as per your preference": "Wybierz czas wygaśnięcia zgodnie z własnymi preferencjami"
+"Proceed to add your client secret": "Kontynuuj, aby dodać klucz tajny klienta"
+"Copy the client secret value which will be needed later and cannot be viewed again": "Skopiuj klucz tajny klienta, który będzie potrzebny później i nie będzie można go ponownie wyświetlić"
+"Navigate to API permissions": "Przejdź do uprawnień interfejsu API"
+"Click on \"Add a permission\" to add a new api permission. Add the following delegated permissions by selecting Microsoft APIs > Microsoft Graph > Delegate Permissions": "Kliknij Dodaj uprawnienie, aby dodać nowe uprawnienie interfejsu API. Dodaj następujące delegowane uprawnienia, wybierając interfejsy API firmy Microsoft > Microsoft Graph > deleguj uprawnienia"
+"Navigate to your app overview section": "Przejdź do sekcji przeglądu aplikacji"
+"Copy the Application (Client) Id": "Skopiuj identyfikator aplikacji (klienta)."
+"Copy the Directory (Tenant) Id": "Skopiuj identyfikator katalogu (dzierżawy)."
+"Enter your client id, tenant id, and client secret in settings above as required.": "Wprowadź swój identyfikator klienta, identyfikator dzierżawy i klucz tajny klienta w ustawieniach powyżej zgodnie z wymaganiami."
+"offline_access": "dostęp_w trybie offline"
+"openid": "openid"
+"profile": "profil"
+"User.Read": "Użytkownik.Przeczytaj"
+"IMAP.AccessAsUser.All": "IMAP.AccessAsUser.All"
+"SMTP.Send": "SMTP.Wyślij"
+"POP.AccessAsUser.All": "POP.AccessAsUser.All"
+"Mail.Read": "Poczta.Czytaj"
+"Mail.ReadBasic": "Mail.ReadBasic"
+"Mail.Send": "Poczta.Wyślij"
+"Mail.Send.Shared": "Poczta.Wyślij.Udostępnione"
+"Add App": "Dodaj aplikację"
+"New App": "Nowa aplikacja"
+
+#Mailbox option:
+"Disable email delivery": "Wyłącz dostarczanie e-maili"
+"Use as default mailbox for sending emails": "Użyj jako domyślnej skrzynki pocztowej do wysyłania wiadomości e-mail"
+"Inbound Emails": "Przychodzące wiadomości e-mail"
+"Manage how you wish to retrieve and process emails from your mailbox.": "Zarządzaj sposobem pobierania i przetwarzania wiadomości e-mail ze swojej skrzynki pocztowej."
+"Outbound Emails": "Wychodzące wiadomości e-mail"
+"Manage how you wish to send emails from your mailbox.": "Zarządzaj sposobem wysyłania e-maili ze swojej skrzynki pocztowej."
+
+
+# Successfully Pop-up/Notification Messages:
+"Ticket is already assigned to agent" : "Bilet jest już przypisany do agenta"
+"Success ! Agent assigned successfully." : "Sukces ! Pomyślnie przypisano agenta."
+"Ticket status is already set" : "Status biletu jest już ustawiony"
+"Success ! Tickets status updated successfully." : "Sukces ! Status biletów został pomyślnie zaktualizowany."
+"Ticket priority is already set" : "Priorytet biletu jest już ustawiony"
+"Success ! Tickets priority updated successfully." : "Sukces ! Pomyślnie zaktualizowano priorytet zgłoszeń."
+"Ticket group is updated successfully" : "Grupa zgłoszeń została pomyślnie zaktualizowana"
+"Ticket is already assigned to group" : "Bilet jest już przypisany do grupy"
+"Success ! Tickets group updated successfully." : "Sukces ! Grupa zgłoszeń została pomyślnie zaktualizowana."
+"Ticket team is updated successfully" : "Zespół biletów został pomyślnie zaktualizowany"
+"Ticket is already assigned to team" : "Bilet jest już przypisany do zespołu"
+"Success ! Tickets team updated successfully." : "Sukces ! Zespół Tickets został pomyślnie zaktualizowany."
+"Ticket type is already set" : "Typ biletu jest już ustawiony"
+"Success ! Tickets type updated successfully." : "Sukces ! Pomyślnie zaktualizowano typ biletów."
+"Success ! Tickets label updated successfully." : "Sukces ! Pomyślnie zaktualizowano etykietę biletów."
+"Success ! Tickets added to label successfully." : "Sukces ! Bilety zostały pomyślnie dodane do etykiety."
+"Success ! Tickets moved to trashed successfully." : "Sukces ! Bilety zostały pomyślnie przeniesione do kosza."
+"Success ! Tickets removed successfully." : "Sukces ! Bilety zostały pomyślnie usunięte."
+"Success ! Tickets restored successfully." : "Sukces ! Bilety zostały pomyślnie przywrócone."
+"Unable to retrieve group details" : "Nie można pobrać szczegółów grupy"
+"Unable to retrieve team details" : "Nie można pobrać danych zespołu"
+"Tickets details have been updated successfully": "Szczegóły biletów zostały pomyślnie zaktualizowane"
+"Label added to ticket successfully" : "Pomyślnie dodano etykietę do biletu"				
+"Label already added to ticket" : "Etykieta została już dodana do zgłoszenia"
+
+
 #customer page
 "Howdy!": "Cześć!"
 "New Ticket Request": "Nowe Zgłoszenie"
diff --git a/translations/messages.tr.yml b/translations/messages.tr.yml
index 4b99354f..fdf8378d 100644
--- a/translations/messages.tr.yml
+++ b/translations/messages.tr.yml
@@ -1356,6 +1356,108 @@
 "Error! Ticket type with same name already exist": "Hata! Aynı adı taşıyan kayıt türü zaten var"
 "SAVE": "KAYDET"
 "# Save": "Kaydet"
+
+
+
+#Microsoft apps:
+"CATEGORIES": "KATEGORİLER"
+"ARTICLES": "NESNE"
+"Microsoft Apps": "Microsoft Uygulamaları"
+"Add a Microsoft app": "Bir Microsoft uygulaması ekleyin"
+"Enable": "Etkinleştirilmiş"
+"App Name": "Uygulama ismi"
+"Tenant Id": "Kiracı Kimliği"
+"Client Id": "Müşteri Kimliği"
+"Client Secret": "Müşteri Sırrı"
+"NEW APP:": "YENİ UYGULAMA"
+"UPDATE APP": "UYGULAMAYI GÜNCELLE"
+"Guide on creating a new app in Azure Active Directory:": "Azure Active Directory'de yeni uygulama oluşturma kılavuzu:"
+"To add a new Microsoft App to your azure active directory, follow the steps as given below:": "Azure aktif dizininize yeni bir Microsoft Uygulaması eklemek için aşağıda verilen adımları izleyin:"
+"Go to Azure Active Directory -> App registerations": "Azure Active Directory -> Uygulama kayıtlarına gidin"
+"Disable": "Devre dışı bırakmak"
+"Please enter a valid name for your app.": "Lütfen uygulamanız için geçerli bir ad girin."
+"Please enter a valid tenant id.": "Lütfen geçerli bir kiracı kimliği girin."
+"Please enter a valid client id.": "Lütfen geçerli bir müşteri kimliği girin."
+"Please enter a valid client secret.": "Lütfen geçerli bir müşteri sırrı girin."
+"Microsoft app settings": "Microsoft uygulama ayarları"
+"Unverified": "Doğrulanmamış"
+"Microsoft app has been updated successfully.": "Microsoft uygulaması başarıyla güncellendi."
+"No microsoft apps found": "Microsoft uygulaması bulunamadı"
+"Microsoft app settings could not be verifired successfully. Please check your settings and try again later.": "Microsoft uygulama ayarları başarıyla doğrulanamadı. Lütfen ayarlarınızı kontrol edin ve daha sonra tekrar deneyin."
+"Microsoft app has been integrated successfully.": "Microsoft uygulaması başarıyla silindi."
+"Microsoft app has been deleted successfully.": "Microsoft uygulaması başarıyla entegre edildi."
+"Verified": "doğrulandı"
+
+"Create a New Registration": "Yeni Kayıt Oluştur"
+"Enter your app details as following:": "Uygulama ayrıntılarınızı aşağıdaki gibi girin:"
+"App Name: Enter an app name to easily help you identify its purpose": "Uygulama Adı: Amacını belirlemenize kolayca yardımcı olması için bir uygulama adı girin"
+"Supported Account Types: Select whichever option works the best for you (Recommended: Accounts in any organizational directory and personal Microsoft accounts)": "Desteklenen Hesap Türleri: Sizin için en uygun seçeneği seçin (Önerilen: Herhangi bir kurumsal dizindeki hesaplar ve kişisel Microsoft hesapları)"
+"Redirect URI:": "Yönlendirme URI'sı:"
+"Select Platform: Web": "Platform Seçin: Web"
+"Enter the following redirect uri:": "Aşağıdaki yönlendirme uri'sini girin:"
+"Proceed to create your application": "Uygulamanızı oluşturmaya devam edin"
+"Once your app has been created, in your app overview section, continue with adding a client credential by clicking on \"Add a certificate or secret\"": "Uygulamanız oluşturulduktan sonra, uygulamanıza genel bakış bölümünde Sertifika veya sır ekle ye tıklayarak bir müşteri kimlik bilgisi eklemeye devam edin."
+"Create a new client secret": "Yeni bir müşteri sırrı oluşturun"
+"Enter a description as per your preference to help identify the purpose of this client secret": "Bu müşteri sırrının amacını belirlemeye yardımcı olması için tercihinize göre bir açıklama girin"
+"Choose an expiration time as per your preference": "Tercihinize göre bir son kullanma süresi seçin"
+"Proceed to add your client secret": "Müşteri sırrınızı eklemeye devam edin"
+"Copy the client secret value which will be needed later and cannot be viewed again": "Daha sonra ihtiyaç duyulacak ve tekrar görüntülenemeyecek olan müşteri sırrı değerini kopyalayın"
+"Navigate to API permissions": "API izinlerine gidin"
+"Click on \"Add a permission\" to add a new api permission. Add the following delegated permissions by selecting Microsoft APIs > Microsoft Graph > Delegate Permissions": "Yeni bir api izni eklemek için İzin ekle ye tıklayın. Microsoft API'leri > Microsoft Graph > Temsilci İzinleri'ni seçerek aşağıdaki temsilci izinlerini ekleyin"
+"Navigate to your app overview section": "Uygulamanıza genel bakış bölümüne gidin"
+"Copy the Application (Client) Id": "Uygulama (İstemci) Kimliğini Kopyalayın"
+"Copy the Directory (Tenant) Id": "Dizin (Kiracı) Kimliğini Kopyalayın"
+"Enter your client id, tenant id, and client secret in settings above as required.": "Yukarıdaki ayarlara müşteri kimliğinizi, kiracı kimliğinizi ve müşteri sırrınızı gerektiği gibi girin."
+"offline_access": "offline_access"
+"openid": "açık kimlik"
+"profile": "profil"
+"User.Read": "Kullanıcı.Oku"
+"IMAP.AccessAsUser.All": "IMAP.AccessAsUser.All"
+"SMTP.Send": "SMTP.Gönder"
+"POP.AccessAsUser.All": "POP.AccessAsUser.All"
+"Mail.Read": "Posta.Oku"
+"Mail.ReadBasic": "Mail.ReadBasic"
+"Mail.Send": "Posta.Gönder"
+"Mail.Send.Shared": "Posta.Gönder.Paylaşılan"
+"Add App": "Uygulama Ekle"
+"New App": "Yeni Uygulama"
+
+#Mailbox option:
+"Disable email delivery": "E-posta teslimini devre dışı bırak"
+"Use as default mailbox for sending emails": "E-posta göndermek için varsayılan posta kutusu olarak kullan"
+"Inbound Emails": "Gelen E-postalar"
+"Manage how you wish to retrieve and process emails from your mailbox.": "Posta kutunuzdaki e-postaları nasıl almak ve işlemek istediğinizi yönetin."
+"Outbound Emails": "Giden E-postalar"
+"Manage how you wish to send emails from your mailbox.": "Posta kutunuzdan nasıl e-posta göndermek istediğinizi yönetin."
+
+
+# Successfully Pop-up/Notification Messages:
+"Ticket is already assigned to agent" : "Bilet zaten acenteye atanmış"
+"Success ! Agent assigned successfully." : "Başarı ! Aracı başarıyla atandı."
+"Ticket status is already set" : "Bilet durumu zaten ayarlandı"
+"Success ! Tickets status updated successfully." : "Başarı ! Bilet durumu başarıyla güncellendi."
+"Ticket priority is already set" : "Bilet önceliği zaten ayarlandı"
+"Success ! Tickets priority updated successfully." : "Başarı ! Bilet önceliği başarıyla güncellendi."
+"Ticket group is updated successfully" : "Bilet grubu başarıyla güncellendi"
+"Ticket is already assigned to group" : "Bilet zaten gruba atanmış"
+"Success ! Tickets group updated successfully." : "Başarı ! Bilet grubu başarıyla güncellendi."
+"Ticket team is updated successfully" : "Bilet ekibi başarıyla güncellendi"
+"Ticket is already assigned to team" : "Bilet zaten takıma atanmış"
+"Success ! Tickets team updated successfully." : "Başarı ! Bilet ekibi başarıyla güncellendi."
+"Ticket type is already set" : "Bilet türü zaten ayarlandı"
+"Success ! Tickets type updated successfully." : "Başarı ! Bilet türü başarıyla güncellendi."
+"Success ! Tickets label updated successfully." : "Başarı ! Bilet etiketi başarıyla güncellendi."
+"Success ! Tickets added to label successfully." : "Başarı ! Biletler etikete başarıyla eklendi."
+"Success ! Tickets moved to trashed successfully." : "Başarı ! Biletler başarıyla çöp kutusuna taşındı."
+"Success ! Tickets removed successfully." : "Başarı ! Biletler başarıyla kaldırıldı."
+"Success ! Tickets restored successfully." : "Başarı ! Biletler başarıyla geri yüklendi."
+"Unable to retrieve group details" : "Grup ayrıntıları alınamıyor"
+"Unable to retrieve team details" : "Ekip ayrıntıları alınamadı"
+"Tickets details have been updated successfully": "Bilet ayrıntıları başarıyla güncellendi"
+"Label added to ticket successfully" : "Etiket bilete başarıyla eklendi"				
+"Label already added to ticket" : "Etiket zaten bilete eklendi"
+
+
 #customer page
 "New Ticket Request": "Yeni Kayıt"
 "Ticket Requests": "Kayıtlar"
diff --git a/translations/messages.zh.yml b/translations/messages.zh.yml
index 456e9927..bbe413c6 100644
--- a/translations/messages.zh.yml
+++ b/translations/messages.zh.yml
@@ -1357,6 +1357,109 @@
 "Success! Ticket type updated successfully.": "成功！工单类型已成功更新。"
 "Error! Ticket type with same name already exist": "错误！具有相同名称的工单类型已存在"
 "SAVE": "保存"
+
+
+#Microsoft apps:
+"CATEGORIES": "类别"
+"ARTICLES": "文章"
+"Microsoft Apps": "微软应用程序"
+"Add a Microsoft app": "添加 Microsoft 应用"
+"Enable": "启用"
+"App Name": "应用名称"
+"Tenant Id": "租户编号"
+"Client Id": "客户编号"
+"Client Secret": "客户秘密"
+"NEW APP:": "新应用"
+"UPDATE APP": "更新应用程序"
+"Guide on creating a new app in Azure Active Directory:": "在 Azure Active Directory 中创建新应用的指南:"
+"To add a new Microsoft App to your azure active directory, follow the steps as given below:": "要将新的 Microsoft 应用程序添加到您的 Azure 活动目录，请按照以下步骤操作："
+"Go to Azure Active Directory -> App registerations": "转到 Azure Active Directory -> 应用程序注册"
+"Disable": "停用"
+"Please enter a valid name for your app.": "请为您的应用输入一个有效的名称。"
+"Please enter a valid tenant id.": "请输入有效的租户 ID"
+"Please enter a valid client id.": "请输入有效的客户 ID。"
+"Please enter a valid client secret.": "请输入有效的客户端密码"
+"Microsoft app settings": "微软应用设置"
+"Unverified": "未验证"
+"Microsoft app has been updated successfully.": "Microsoft 应用已成功更新。"
+"No microsoft apps found": "未找到 Microsoft 应用"
+"Microsoft app settings could not be verifired successfully. Please check your settings and try again later.": "无法成功验证 Microsoft 应用程序设置。请检查您的设置，稍后再试."
+"Microsoft app has been integrated successfully.": "Microsoft 应用程序已成功删除."
+"Microsoft app has been deleted successfully.": "Microsoft 应用程序已成功集成."
+"Verified": "已验证"
+
+"Create a New Registration": "创建新注册"
+"Enter your app details as following:": "输入您的应用程序详细信息如下:"
+"App Name: Enter an app name to easily help you identify its purpose": "应用名称：输入应用名称以轻松帮助您识别其用途"
+"Supported Account Types: Select whichever option works the best for you (Recommended: Accounts in any organizational directory and personal Microsoft accounts)": "支持的帐户类型：选择最适合您的选项（推荐：任何组织目录中的帐户和个人 Microsoft 帐户"
+"Redirect URI:": "重定向 URI："
+"Select Platform: Web": "选择平台：Web"
+"Enter the following redirect uri:": "输入以下重定向 uri:"
+"Proceed to create your application": "继续创建您的应用程序"
+"Once your app has been created, in your app overview section, continue with adding a client credential by clicking on \"Add a certificate or secret\"": "创建您的应用程序后，在您的应用程序概述部分，通过单击“添加证书或机密”继续添加客户端凭据"
+"Create a new client secret": "创建一个新的客户端密码"
+"Enter a description as per your preference to help identify the purpose of this client secret": "根据您的喜好输入描述，以帮助识别此客户端密码的用途"
+"Choose an expiration time as per your preference": "根据您的喜好选择到期时间"
+"Proceed to add your client secret": "继续添加您的客户密码"
+"Copy the client secret value which will be needed later and cannot be viewed again": "复制client secret值，以后需要用到，不能再次查看"
+"Navigate to API permissions": "导航到 API 权限"
+"Click on \"Add a permission\" to add a new api permission. Add the following delegated permissions by selecting Microsoft APIs > Microsoft Graph > Delegate Permissions": "单击 添加权限 以添加新的 api 权限。通过选择 Microsoft APIs > Microsoft Graph > Delegate Permissions 添加以下委派权限"
+"Navigate to your app overview section": "导航到您的应用概述部分"
+"Copy the Application (Client) Id": "复制应用程序（客户端）ID"
+"Copy the Directory (Tenant) Id": "复制目录（租户）ID"
+"Enter your client id, tenant id, and client secret in settings above as required.": "根据需要在上面的设置中输入您的客户端 ID、租户 ID 和客户端密码."
+"offline_access": "离线访问"
+"openid": "openid"
+"profile": "轮廓"
+"User.Read": "用户.读取"
+"IMAP.AccessAsUser.All": "IMAP.AccessAsUser.All"
+"SMTP.Send": "SMTP.发送"
+"POP.AccessAsUser.All": "POP.AccessAsUser.All"
+"Mail.Read": "邮件.阅读"
+"Mail.ReadBasic": "Mail.ReadBasic"
+"Mail.Send": "邮件.发送"
+"Mail.Send.Shared": "邮件.发送.共享"
+"Add App": "添加应用"
+"New App": "新应用"
+
+
+#Mailbox option:
+"Disable email delivery": "禁用电子邮件发送"
+"Use as default mailbox for sending emails": "用作发送电子邮件的默认邮箱"
+"Inbound Emails": "入站电子邮件"
+"Manage how you wish to retrieve and process emails from your mailbox.": "管理您希望如何从邮箱中检索和处理电子邮件."
+"Outbound Emails": "出站电子邮件"
+"Manage how you wish to send emails from your mailbox.": "管理您希望如何从邮箱发送电子邮件."
+
+
+# Successfully Pop-up/Notification Messages:
+"Ticket is already assigned to agent" : "工单已分配给代理"
+"Success ! Agent assigned successfully." : "成功 ！代理分配成功."
+"Ticket status is already set" : "工单状态已设置"
+"Success ! Tickets status updated successfully." : "成功 ！工单状态更新成功."
+"Ticket priority is already set" : "工单优先级已设置"
+"Success ! Tickets priority updated successfully." : "成功 ！工单优先级更新成功."
+"Ticket group is updated successfully" : "票组更新成功"
+"Ticket is already assigned to group" : "票已分配给组"
+"Success ! Tickets group updated successfully." : "成功 ！门票组更新成功."
+"Ticket team is updated successfully" : "工单团队更新成功"
+"Ticket is already assigned to team" : "工单已分配给团队"
+"Success ! Tickets team updated successfully." : "成功 ！门票团队更新成功."
+"Ticket type is already set" : "门票类型已设置"
+"Success ! Tickets type updated successfully." : "成功 ！工单类型更新成功."
+"Success ! Tickets label updated successfully." : "成功 ！门票标签更新成功."
+"Success ! Tickets added to label successfully." : "成功 ！票证已成功添加到标签."
+"Success ! Tickets moved to trashed successfully." : "成功 ！工单已成功移至垃圾箱."
+"Success ! Tickets removed successfully." : "成功 ！已成功移除门票."
+"Success ! Tickets restored successfully." : "成功 ！门票成功恢复."
+"Unable to retrieve group details" : "无法检索组详细信息"
+"Unable to retrieve team details" : "无法检索团队详细信息"
+"Tickets details have been updated successfully": "门票详情已成功更新"
+"Label added to ticket successfully" : "标签添加到工单成功"				
+"Label already added to ticket" : "标签已添加到工单"
+
+
+#customer page:
 "customer page": "客户页面"
 "Howdy!": "你好！"
 "New Ticket Request": "请求开新工单"