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Description
when we use to add a note for customer reply so not going to attachment in mail reply of agent and collaborator side
How to reproduce
Step 1: Go to your admin side -> workflow
Step 2: Create a workflow for customer reply after added a note
Follow these steps:
Event: Ticket -> Customer Reply
Actions: Add Note -> Successfully added a note
Step 3: Now go to the customer side and added a reply from the customer side with an attachment
Step 4: Now go to your agent mail and also collaborator mail side so here are not showing attachments
Possible Solution
Additional context
when create workflow from admin side:
when go to customer side and added a reply from customer side:
When go to agent mail side:
when go to collaborator side:
The text was updated successfully, but these errors were encountered:
Description
when we use to add a note for customer reply so not going to attachment in mail reply of agent and collaborator side
How to reproduce
Step 1: Go to your admin side -> workflow
Step 2: Create a workflow for customer reply after added a note
Follow these steps:
Event: Ticket -> Customer Reply
Actions: Add Note -> Successfully added a note
Step 3: Now go to the customer side and added a reply from the customer side with an attachment
Step 4: Now go to your agent mail and also collaborator mail side so here are not showing attachments
Possible Solution
Additional context
when create workflow from admin side:
when go to customer side and added a reply from customer side:
When go to agent mail side:
when go to collaborator side:
The text was updated successfully, but these errors were encountered: