Troubleshoot Dashstudio Web access
Follow the instructions available in dash studio :
- Iphone 4/4S or similar generation ipods are not fast enough to work properly, IOS 10 or more is highly recommended
- IOS devices does not offer landscape orientation lock from the browser, it's possible to do it using jailbreak mods, at your responsability.
- Android devices will vary a lot depending how well they are optimized, but due to the huge variety of available devices it's not possible to give a list. Android 5 or more recommended.
All the following troubleshooting steps assumes you are using "8888" as Simhub web port (It can be configured in Simhub settings)
The computer and the device must be connected to the same local network.
Open a browser and open http://127.0.0.1:8888, the dash list will show as it would on your mobile device. If it does opens it means the server is running correctly.
If the page properly opens on your computer it means that the server is running :
- If the server is running you can go directly to the "If the server is running" section
- If the server is not running you can go directly to the "If the server is not running" section
If the previous test fails, make sure the framework 4.7.2 has been installed : https://docs.microsoft.com/en-us/dotnet/framework/install/on-windows-10
Warning the Framework 4.7.2 is not supported on the following deprecated windows 10 versions, you will need to update windows before :
- Windows 10 1507
- Windows 10 1511
You can test it by selecting another port in simhub settings like 10010, restart simhub and try to open http://127.0.0.1:10010 in your browser
Simhub will open the windows defender firewall at install. However it can't control other vendors firewalls or antiviruses. Make sure to allow in your firewall incoming connection to SimHub (port 8888 and 8889 by default).
Take care some firewalls are part of antiviruses suites and are well hidden), I can't give specific instructions as it is specific to each antivirus suite/firewall, you need to refer to your vendor manual.
These will give the best compatibility and performances for each platforms.
Take care of stock browsers coming on some android devices, they are most of the time outdated engines and does not offers a correct compatibility
Make sure to be on the same LAN network than your computer :
- Avoid any guest WiFi.
- Also avoid WiFi repeaters which could prevent you to reach your computer.
- Avoid different subnetworks between wifi and wired network. Make sure your network connexion is marked as private in windows (not public)
- Most public network (school network, public WiFi access. ..) won't work as they isolate each device for your own security.
- Virtual machines (Parallel/VMWare ...) are usually configured by default to isolate the machine from the network. Please refer to the virtual machine software manual to know how to make it accessible from your network.
Sometimes your router may be configured to allocate public IP ranges for your local network, in this case SimHub will fail to suggest you the correct IP.
In this case you can use ipconfig from the command prompt in order to get all your available ips : https://i.imgur.com/f5ksvYu.png
Your computer IP may have changed and you may need to update your favorites. Go in the mobile access assistant to take the latest address
If you want to ensure a stable IP address you can allocate a static IP in your router configuration.
Make sure to type http://ip:8888 not https://ip:8888
Some browser recently enforced https automatic suggestion.
Try to reboot your router as some models can be quite erratic (I've encountered this case a few times)
VPN softwares can isolate your local computer and prevent SimHub access
If the very first step is working (Opening http://127.0.0.1:8888 on your computer browser) but the following solutions did not helps, it probably means you have a network misconfiguration. In this case please review your network setup, each case can be really specific (wifi access point configured as a gateway instead of simple access point ...) and you may need to refer to your network hardware manual.
Make sure to do it when game is running as simhub has roles affected to pages (when in game or out of game/idle) When no page is defined in the dash for the current mode, Simhub will lock the dash to the first page available.
Try to reboot your router as some models can be quite erratic (I've encountered this case a few times)
Proper low latency communication requires a proper network ;) Unstable connections will break Simhub data transmission and force reconnects
Some firewalls may alter the connection quality and cause issues, try to disable it to see if it improves the situation.
Cut any torrent/downloads using the WiFi
These will give the best compatibility and performances for each platforms.
Take care of stock browsers coming on some android devices, they are most of the time outdated engines and does not offers a correct compatibility
- Make sure to close any other apps than chrome or safari
- Make sure play store or app store is not currently updating the installed apps (it can take some time if you did not started your device for a long time) and it could seriously impact performances.
- Try to reboot your device : a fresh start is never bad
Ipad retina does not works well as it's not capable to handle it's resolution. Some devices may not be properly optimized such as Samsung galaxy A6 even if the hardware is quite powerful. If you are using such devices see the next point "Adapt the rendering speed to your conditions"
If you are in this case, nothing is lost, you can adapt Simhub to send data slower in order to keep your device "breathing" : You can change the update speed and enable the data update control. Data update control will regulate the data sent to the device depending of the data actually rendered on the device, this is not suitable in any situation but can avoid drowning your device in case in bulky network or slow device
